Download - Improve your listening skills for enhanced performance, reputation

7 Ways to Improve YourListening Skills

Tom FuszardSupreme Communications, LLC

New Berlin, WisconsinApril 2014

1. Why it’s important to listen well

2. Challenges to listening well

3. 7 ways to improve your listening skills

What we will cover

Definition of listening well: Hearing AND comprehending/understanding

You’re paying attention

Why it’s important to listen well Avoid misunderstandings Gain better understanding Save time: work efficiently Save money: fewer reworks Shows you really care A courtesy; enhances likeability Save your reputation/brand

Barriers to better listenings Multitasking Tools provide confidence Emotional state (ours) Speech patterns; our biases Emotional state (theirs) Environmental issues

7 Ways To Improve Listening Skills

7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking

7 Ways To Improve Listening Skills 1. Eliminate distractions/multitasking 2. Get back to the person:“Gimmee a few

moments”


moments” 3. Change location


moments” 3. Change location 4. Keep your mouth shut!


moments” 3. Change location 4. Keep your mouth shut! 5. Take notes


moments” 3. Change location 4. Keep your mouth shut! 5. Take notes 6. Eye contact; positioning


moments” 3. Change location 4. Keep your mouth shut! 5. Take notes 6. Eye contact; positioning 7. Confirm your understanding

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