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Implementation 101: 3 Ways to Ensure a Successful
Rollout of Workforce Management Software for Every Member of Your
Team
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IntroductionsKelly Wilson
Director of Talent, Charlotte Russe
Jason Conrad
Director, Client Services, PeopleMatter
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Charlotte Russe Implementation Overview
Implementation Start: November 2014
First Stores Live: March 2015
Solutions
● HIRE
● Headquarters/Corporate & Store Recruiting
● Revamp of Career Page
● LEARN
● Integration with Lawson (ERP) people+
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Textbook Definition - Successful Implementations
StrategyTimeline
Use CasesIssue Tracking
UATLaunch ReadinessPost-Deployment
Scope ValidationProcess Flows
End User ImpactDependencies
Training StrategyMetrics & ReportingGo-Live Checklist
StakeholdersCommunications
BenefitsLeadership
Market AwarenessResponsibilities
PMO
RequirementsDesign DocumentsConfiguration Plan
Unit TestingUAT
Support Structure
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Reality of Successful Implementations
Successful implementation programs:
1. Identify and Engage Key Stakeholders and End Users
2. Communicate with Purpose Early and Often
3. Monitor and Review Progress of Milestones and Adoption
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Identify and Engage Key Stakeholders and Users
● Requirements gathering
● Understanding potential anxieties and win themes from users
● Identifying change agents to provide motivation and support
● Collaborating to build the solution
● User acceptance testing and gathering feedback
people+
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Monitor and Review Progress of Milestones & Adoption
● Identify goals & expected value; stick to objectives, move past hurdles
● Evaluate achievements at each milestone; do a recurring health check
● Quantify and communicate impact of added requirements or slippage
● Provide a venue for stakeholders and end users to provide feedback
● Celebrate wins - small and large!
people+
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Communicate with Purpose Early and Often
● Develop detailed communication plan with your consultants
● Keep your executive team (client and vendor) involved and informed
● Execute communication plan to explain value, new responsibilities
● Explain stakeholder benefit from the system or process change
● Drive excitement and positive energy behind the change
….especially close to training and deployment!
people+
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Build Relationships & Celebrate Together
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Discussion
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