Impact of Mobile Technology Tim Nesler CIO and Associate VP for
Information Technology Services Santa Fe College League for
Innovation 2011 CIO Summit October 1, 2011
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Key Points Everything mobile; always connected Trends impacting
teaching and learning, college services, work environment and the
ICT infrastructure and support Mobile technology strategy
considerations
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Everything Mobile [google] http://www.google.com/intl/en_us/m
obile/images/g1-hpp.jpg
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Always Connected
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Trends Behaviors/Experiences Convenience real-time, faster
access to nearly everything from anywhere at any time Friendly, fun
and cool social, entertainment and education Personalized learned
behavior, preference and context aware Personal productivity and
job satisfaction Affordable more devices and data plan choices
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Trends Student Mobile Gadgets Source: PEW Internet &
American Life Project: College students and technology,
07/19/2011
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Trends Student Connectivity Source: PEW Internet & American
Life Project: College students and technology, 07/19/2011
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Trends Classroom Use Most colleges do not have institutional
guidelines for the use of mobile devices 41% of college presidents
say that students are allowed to use mobile devices in class 56% of
colleges let individual instructors decide if mobile devices are
permitted in class 57% of college graduates say that they used
mobile devices in class 2% of presidents say the use of mobile
devices is prohibited Source: PEW Internet & American Life
Project: The Digital Revolution and Higher Education,
08/28/2011
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Trends Point of view 77% of college presidents report that
their institutions now offer online classes College presidents
predict substantial growth in online learning; 50% predict that
most of their students will take online courses in 10 years 62% of
college presidents anticipate that more than half the textbooks
will be entirely digital in 10 years Source: PEW Internet &
American Life Project: The Digital Revolution and Higher Education,
08/28/2011
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Trends College Mobile Services Mobile web services at Santa Fe
College View Schedule Notifications Financial Aid Grades Register
for Classes Pay Fees Audit Summary Withdrawal
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Trends Worker Mobility Social networking Facebook users spend
the equivalent of 29% of their leisure time on the site
Consumerization 33% of respondents used personal devices while at
work to access social networking sites Blurring of work and home
35% of employers plan to provide more flexible work arrangements
for employees Source: The future of mobile computing, Dell CIO
insight Series, 2011
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Trends Worker Mobility Tech savvy employees colleges will need
workers who can navigate the complex ecosystems of social media and
support changing mobile technology Employee expectations technology
tools provided by their organizations would be factor in taking a
job with a new employer Source: The future of mobile computing,
Dell CIO insight Series, 2011
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Trends Mobile Infrastructure and Support Wireless 3G/4G
bandwidth for rich media Security access (VPN) and authentication
Storage media-rich content and dropbox for mobile devices Cloud
services deployment of apps Mobile device management remote
diagnosis, configuration, inventory, provisioning and support
Electrical quick charge stations for mobile devices
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Balancing Organizational Efficiency and Personal
Productivity
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Components of a Mobile Strategy Guiding principles vision,
values and goals Policy/enforcement security, privacy, appropriate
use, device/app ownership Devices/services platforms, wireless
service, Provision/support setup, configure, activate, manage, help
desk, service levels ICT Infrastructure platforms, applications,
bandwidth, security Funding operating budget, grants
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Mobile Technology Strategy Articulate colleges philosophy and
use of mobile technology Develop security/privacy policies that
dont restrict innovation and use Plan for personally-owned devices
on campus Use the Internet and social networks to facilitate
relationships and communications Pilot mobile projects to determine
levels of security and support Source: The future of mobile
computing, Dell CIO insight Series, 2011
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Mobile Technology Strategy Link user technology strategy with
college planning Consider new technology to reduce the risk of data
loss Reconsider user stipends for mobile devices Be aware that
students are not connecting to the college they live theirs lives
connected and services should seek out students, not vice
versa
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Impact of Mobile Technology The future assimilation? Resistance
is futile 1922 http://www.techinfo-4u.com/wp-
content/uploads/2010/09/1.png
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Mobile Applications and Devices STEMTech 2011 CIO Summit
October 2, 2011
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Some Mobile Statistics 5 billion people will be directly
touched by mobile devices and networks by 2015 -- Source: Yankee
Group Research, 2011 Earths Population Today: almost 7 billion
people
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Mobile Device Statistics Mobile Computing is the Largest
Computing Shift Ever Source: Yankee Group Research, 2011
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Mobile Device Statistics
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Smart Phone Market Statistics
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Smart Phone Statistics
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Mobile Web Review Pros Cost and ease of development
Compatibility with the most devices Control of the development and
delivery process Best match with current web developer skill sets,
allowing for high levels of reuse in terms of training and code
base. Cons Mobile Web applications cannot use the local device
hardware, such as local storage, cameras, accelerometers, and other
hardware specific features. Mobile Web is not as Cool Applications
are not typically as easy to use, or as polished as device specific
applications. Cannot be run in an offline capacity Often perform
more slowly due to reliance on the network connection of the
device
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Mobile Web Uses Suggested Uses: Informational tools Service
tools Commerce tools Non-Recommended Uses: Games Simulations
Offline Uses Anything that needs to execute code locally or access
the hardware directly Strategic Considerations: Mobile Web
Applications are the easiest way to enter the mobile ecosystem and
leverage currently existing technologies, skill sets and reuse
existing application development efforts This methodology would
allow the easiest path to deploy numerous services and tools to the
largest number of end users in the shortest period of time
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Device Specific App Review Pros Direct monetization of the
application through an app store Built in national level marketing
such as Android or iPhone recognition or Halo effect Device
Specific applications typically have the best user interfaces and
usability Access to the local features of the devices such as
storage, camera, and other device specific hardware Cons Cost of
development is higher than Mobile Web Buggy software is harder to
fix as it relies on the user to download updates There can be
multiple versions of device OSs in production further increasing
the number of delivery platforms that need to be supported Reliance
on externally controlled app stores for delivery to devices. App
Store may include a one-time or annual fee and may have approval
process before apps may be published Applications can get lost in
the Application stores with many thousands of other offerings
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Device Specific App Uses Suggested Uses: Games Simulations
Anything that relies on using the device specific hardware, such as
the camera or GPS based services Anything that must run offline
Media driven commerce (music, video, e-readers etc) Non-Recommended
Uses: General Information Simple Services Traditional e-Commerce
(Non media) Strategic Considerations: The device specific
applications do have more features and potentially better
interfaces, but the value of the additional cost should be
considered. Mobile ecosystems (Android, iOS, Blackberry) should be
evaluated to find the right fit for your business goals. Market
Penetration, Monetization, Users Needs, Market Appeal etc. Tools
like Appcelerator might ease the burden of developing for multiple
platforms.
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Sinclairs Mobile Offerings http://m.sinclair.edu For Students:
People Directory(4) College News & Events(5) General Campus
Info(6) Sinclair FAQs Schedule Planner(2) Program Viewer(3) SCC
Whiteboard Current Schedule*(1) Current Booklist* My Advising Plan*
Magic Helpdesk* For Employees: Bookstore/Student Assistance App* *
Requires Authentication (#) Student Indicated Importance on
Survey
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Mobile Development 5 Options: 1.Native Application Development
2.Mobile Application Platform Middleware 3.Mobile Pre-built
Applications & Systems 4.Outsourced Mobile Application
Development 5.Mobile Web
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Native Application Development Pros: Complete control over
application Designed exactly to requirements Cons: Expensive
Multiple devices and OSs to support Slower to market Infrequent
releases Overwhelming maintenance
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Mobile Application Platform Middleware Pros: Rapid application
development Develop once (devices supported via middleware) Cons:
Some developer learning curve Costs Backend system integrations may
be difficult Examples: Pyxis, Appcelerator
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Mobile Pre-built Applications and Systems Pros: Less expensive
Applications and integrations already built Multiple devices
supported via middleware Cons: Less flexibility Customizations may
be more difficult Examples: Blackboard Mobile, SunGard Mobile
Connection
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Outsourced Mobile Application Development Pros: Build to exact
specifications Little to no in-house development needed Cons:
Expensive Vendor dependency for changes, improvements Little
control post-release Examples: MobileZapp
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Mobile Web
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Pros: Device independent (uses browser) Develop once Can use
some native device functions HTML 5 Cons: Longer initial
development time More limited native device integrations (but
improving) Examples: Sinclair Mobile
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Mobile Development Process - @ Valencia Step 1 Extensive review
of all options (5) and tools/vendors Including demos and some pilot
testing
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Options, Tools and Vendor Review
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Mobile Development Process - @ Valencia Step 2 (ongoing) Review
of research re: content/use Review of other college/university apps
Student, Faculty & Staff input
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Mobile Development Process - @ Valencia Step 3 Initial Tool
Decision (and internal pilot) SunGard Mobile Connection Software
Cost (free) Technology (uses same technology that Banner next
release will be using) Built in integration with Banner ERP system
Pre-built Applications User support community
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Mobile Development Process - @ Valencia Step 4 (Fall 2011)
Review/feedback with MAG (Mobile Advisory Group) Now considering
mobile web option in parallel Step 5 (Fall 2011/Spring 2012)
Initial silent rollout Android, Iphone/Ipod/Ipad Step 6 (Fall
2011/Spring 2012) Feedback and review Step 7 (Spring/Summer 2012)
Marketing Announcement and Final Rollout (including
Blackberry)
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Valencias Mobile Application (so far)
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Questions? Contact Information: Ken Moore Senior Vice President
& CIO Sinclair Community College [email protected] Bill
White Chief Information Officer Valencia College
[email protected]
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Resources Sters, John. "Mobile Web vs. Native Apps. Revisited."
mobiletech 9 April 2010: n. pag. Web. 12 Jul 2010.. Covert, Adrian.
"What Makes The Five Smartphone Platforms Different." Gizmodo 18
March 2009: n. pag. Web. 12 Jul 2010.. King, Michael. "Magic
Quadrant for Mobile Consumer Application Platforms." Gartner
G00171503. (2009): n. pag. Web. 2 Jul 2010. Jones, Nick. "What the
CIO Needs to Know About Mobile-App Stores and Ecosystems." Gartner
G00169623. (2009): n. pag. Web. 2 Jul 2010. Jones, Nick.
"Cross-Platform Mobile Application Development Tools: Interest and
Capability Expected to Grow." Gartner G00167178. (2010): n. pag.
Web. 2 Jul 2010. Basso, Monica. "Social Trends Are Influencing the
Adoption of Mobile and Web Technology." Gartner G00169899. (2009):
n. pag. Web. 2 Jul 2010. Redman, Philip. "Hype Cycle for Wireless
Devices, Software and Services, 2009." Gartner G00168675. (2009):
n. pag. Web. 2 Jul 2010. Clark, William. "Critical Capabilities for
Mobile Enterprise Application Platforms." Gartner G00173496.
(2009): n. pag. Web. 2 Jul 2010. King, Michael. "Mobile
Applications for Your Customers: Remain Calm and Know the Risks."
Gartner G00169649. (2009): n. pag. Web. 2 Jul 2010. Jones, Nick.
"The Case for and Against Device-Specific Mobile Applications."
Gartner G00160659. (2008): n. pag. Web. 2 Jul 2010. Shen, Sandy.
"Hype Cycle for Consumer Mobile Applications, 2009." Gartner
G00168324. (2009): n. pag. Web. 2 Jul 2010. Jones, Nick. "Ten
Mobile Technologies to Watch in 2010 and 2011." Gartner G00174123.
(2010): n. pag. Web. 2 Jul 2010. MacManus, Richard. "Mobile App or
Browser-Based Site? Report Says The Browser Will Win on Mobile."
Read Write Web 2 Feb 2010: n. pag. Web. 1 Jul 2010.. Cameron,
Chris. "Will Mobile Web Apps Eventually Replace Native Apps?." Read
Write Web 5 Jul 2010: n. pag. Web. 2 Jul 2010.. Nakao, Kevin. "Why
You May Not Need a Mobile App." Mashable Jun 2010: n. pag. Web. 2
Jul 2010..
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Value & Opportunities of Mobile Devices Todd W. Jorns
Senior Director for Education Technology Illinois Community College
Board
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Facts 285 million of the 308 million people living in the U.S.
have cell phones 41% of the global population carry mobile phones
(6.3 billion). More people in India have access to cell phones than
toilets. Nomophobia is the fear of being out of mobile contact.
http:// saulnier.typepad.com/learning_tech
nology/2010/10/mobile-learning
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Facts Students spend an average of 7.5 hours per day on smart
phones, computers, televisions or other electronic devices.
Teenagers and high school students use mobile devices more than 18+
year olds. Mobile is not a fad and is not going to die out. Mobile
will become more diverse and innovative.
www.plattformhighereducation.com/blogs
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Facts In 2009, 32% of Americans had used a cell phone or
smartphone to access the internet Email Instant messaging Seeking
information Increase of 33% from 2007 73% increase in using mobile
devices to access the internet Northern Illinois University -
Spectrum
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Student Expectations Reliable, robust internet access on
campus. Better mobile accessible websites & applications.
Mobile access to online classes. Mobile access for registration,
payments and dropping classes. Mobile access for library services.
Mobile access for campus news, events, notifications, directory,
course info, etc. Other Expectations?
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Faculty Expectations Preparation (boot up, battery life, etc.)
Distraction or Enhancement (AUPs) Student Attention (hiding behind
notebooks) File Sharing (plagiarism) Group Work/Collaboration
(whats acceptable) All Students are Comfortable with Technology
Other Expectations? http://ctelt.pbworks.com/w/page/662132
8/studentExpectations
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Faculty Uses Taking Attendance Collecting Data Reading
Scholarly Articles Recording Notes Using Textbook Tools Planning
Lectures Other Faculty Uses? Staff/Administrator Uses? The
Chronicle of Higher Education
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Future Expectations Transformation from Consumption devices to
Production devices. Engage multiple senses (text, images, sounds).
Capture real world material based on concepts being taught in class
each week. Students demand for interactive mobile learning
classroom activities will increase. Campus-wide mobile learning
committee. Accessibility Issues - screen readers, etc.
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Mobile Web Apps Survey Does your institution have a Mobile
Application for student use? (30/31) Yes = 30% No = 70% Does your
institution have a Mobile Application for faculty and staff use?
(29/31) Yes = 24.1% No = 75.9% Illinois Community College Board
Fall 2011
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Mobile Web Apps Survey If so, which platform does your Mobile
Application(s) support? (10/31) iOS = 0% DROID = 0% Both = 100% Did
internal staff create the Mobile Application(s)? (16/31) Yes =
12.5% No = 87.5% Illinois Community College Board Fall 2011
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Mobile Web Apps Survey Which functions does your Mobile
Application Support? (11/31) Register for Classes = 18.2% Drop/Add
Classes = 18.2% Make a Payment = 18.2% Access LMS Content (online
classes) = 45.5% View Grades = 36.4% Receive Campus Announcements =
63.6% Campus Map Using GPS = 54.5% Other responses (news, events,
phone #, course info) Illinois Community College Board Fall
2011
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Challenges for Deployment Need for skilled developers Faculty
fluency and interest Funding Platform decisions Lack of common
devices Student opinion of devices Digital divide and access to
devices The Chronicle of Higher Education
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Challenges for Deployment Unrealistic expectations Students
Faculty Administrators Technology support Technology keeps changing
Students technology skill level The Chronicle of Higher
Education
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Mobile Web Sites Demand for mobile web sites is increasing
exponentially Similar to colleges & universities websites back
in the 1990s More than making your current website look pretty on
mobile devices Compatible with multiple platforms Research your
audience(s) http://doteduguru.com/id5154-best-of-the-
mobile-higher-ed-web.html
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Roanoke College http://www.rcnewsblog.com/?p=933
http://i.roanoke.edu http://m.roanoke.edu/
http://www.rcnewsblog.com/?p=933 http://i.roanoke.edu
http://m.roanoke.edu/ Virginia Tech http://mobile.vt.edu/
http://mobile.vt.edu/ West Virginia University
http://m.wvu.edu/about/ http://m.wvu.edu/ http://m.wvu.edu/about/
http://m.wvu.edu/ http://doteduguru.com/id5154-best-of-the-
mobile-higher-ed-web.html Mobile Website Examples
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Adelphi University http://m.adelphi.edu/info.php
http://m.adelphi.edu/info.php http://m.adelphi.edu/ MIT
http://mobi.mit.edu/about/ http://mobi.mit.edu/about/
http://m.mit.edu Ohio State University http://m.osu.edu/
http://m.osu.edu/ Oxford University http://m.ox.ac.uk/
http://m.ox.ac.uk/ http://doteduguru.com/id5154-best-of-the-
mobile-higher-ed-web.html
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