Who are we?
Abdulla HumranWeb Content Editor
Chithira JohnsonSection Head of Retention
Rizwan GitayRetention Coordinator
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Welcome
Academic Advising and Help Seeking Forces Impacting Use of Technology in Advising National Statistics and Perception of Stakeholders Discussion Panel I
Technological Tools Used in QU Discussion Panel II
Advantages and Challenges of using Technology in Advising Take Home Message Discussion Panel III
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Structure of the Session
Definition of Advising:
“ Advising can be defined as a process that falls along a continuum from prescriptive advising, involving course selection assistance, to developmental advising on the other extreme…..it is conceived as a collaborative process in which advisors help students to develop and realize their educational, career,
and personal goals” (Kuhn, Gordon, & Webber, 2006).
Factors affecting help-seeking behavior: Preconceived ideas about the advising process coupled with personal
backgrounds. (White & Bembenutty, 2013) Culture, gender, and age (Gloria, Hind, & Navarro, 2001) Students motivational orientation (Alexitch, 1997) Students academic orientation (Alexitch, 2002)
Academic Advising and Help Seeking
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Engaging students through use of technology
“ If advisors want to engage students, to build meaningful relationships with them, then they must come to understand the
methods of communication that students naturally find engaging” (Lipschultz & Musser, 2007).
Academic Advising and Help Seeking (Contd.)
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Forces Impacting Use of Technology in Academic Advising
Expectations of our students (Lewandowski, 2001)
Ease of incorporation Manage student records more efficiently The need for improved information
about students and the institution The advancement in communication
technologies, e.g. email, the Internet, instant messaging, social media, etc.
Qatar moving towards becoming a technologically-driven nation
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Qatar’s ICT Landscape 2014 Statistics
Source: Digital Landscape: Middle East, North Africa ,& Turkey. http://wearesocial.net/blog/2014/07/social-digital-mobile-middle-east/
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Qatar’s ICT Landscape 2014 Statistics (Contd.)
Source: Ministry of Information & Communication Technology , Qatar; Qatar’s ICT Landscape 2014- Households & Individuals http://www.ictqatar.qa/en/documents/document/qatars-ict-landscape-2014-households-and-individuals
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Qatar’s ICT Landscape 2014 Statistics (Contd.)
ADVISOR - STUDENT Usage of Technology at QU
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Use of Technology at Qatar University for Advisement Services
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69%
98%
92%
87%
87%
Laptop
Wi-Fi
Smartphone
Mobile application
Learning ManagementSystem
STUDENT- Daily %
90.0%
80.0%
95.0%
80.0%
80.0%
Desktop computer
Laptop
Wifi
Smartphone
Scheduling softwaree.g. appointmentmanager
ADVISOR-Daily %
During the current or previous academic year, how often have you used the following technologies tools in your college practice?
Use of Technology at Qatar University for Advisement Services
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ADVISOR - Daily (%)
100.0%
100.0%
90.0%
95.0%
95.0%
Microsoft Office
Degree audit system-myBanner
Phone
Face-to-Faceinteraction
91%
84%61%
53%
83%
STUDENT– Daily (%)
InstantMessaging/Online chat(e.g. WhatsApp, Viber)Photo-sharing websitee.g. Flickr , Instagram
Microsoft Office
Learning ManagementSystem e.g. Blackboard
Please identify how frequently you use these technologies.
Use of Technology at Qatar University for Advisement Services
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96.8%
1.6%0.8%
0.8%
Allows me to connect to other students
Strongly Agree (%) +Agree (%)
Disagree (%)
Strongly Disagree (%)
Not Applicable (%)
96.8%
2.4% 0.0% 0.8%
Allows me to connect to my instructors
Strongly Agree(%) + Agree (%)Disagree (%)
Strongly Disagree(%)Not Applicable(%)
80.6%
9.7%2.8% 6.9%
Allows me to connect to my advisor
Strongly Agree (%)+ Agree (%)
Disagree (%)
Strongly Disagree(%)
Not Applicable(%)
77.3%
11.7%1.6% 9.3%
Allows me to schedule for advising appointments
Strongly Agree (%)+ Agree (%)
Disagree (%)
Strongly Disagree(%)
Not Applicable (%)
STUDENT PERSPECTIVE
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Discussion Panel IQ1. What are the factors influencing the usage of technology on your campus?
Q2. Have you had a chance to assess the usage of technology?
Q3. Did the results inform you of any corrective measures to enhance the use of technology?
QU Portal (myAcademics Tab)
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Overview of Technologies Used in Advisement Services at QU
Center for Academic Advising Website
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Social Media – Facebook, Twitter, and Instagram
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Blackboard Communities
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Overview of Technologies Used in Advisement Services at QU (Contd.)
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Add the slide pic from the slide above
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Appointment Manager
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Appointment Manager
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Overview of Technologies Used in Advisement Services at QU (Contd.)
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Overview of Technologies Used in Advisement Services at QU (Contd.)
Email, SMS, and phone (voice messages) Email broadcast listserv to certain major or cohort Student Referral System INB (Internet Native Banner) GPA Calculator Degree Auditing / Evaluation Viewing / Placing / Removing Holds Transcripts and Information Sheets
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Other Technologies Used in QU
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Discussion Panel IIQ1. What kind of technologies you use in Academic Advisement services?
Q2. How do you use technology for assessment of learning outcomes (advisors and students)?
Digital Natives VS Digital Immigrants
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Advantages and Challenges of Using Technology in Academic Advising
Complements academic advising to
impact student success: Enhances the student-advisor
face-to-face relationship Identifies and tracks students in
need of academic support Fast, cost-effective and available
24/7. Reduce manpower and time for
data collection. Increases student engagement in
campus life (Heiberger & Harper, 2008)
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Advantages of Using Technology in Academic Advising
Technology competency for advisors and students
and the difficulty of accepting and adjusting to new technology.
Meeting students “where they are” and engaging them on their online spaces (Junco, 2010)
Delivering consistent and accurate information. (Steele & Carter, 2002)
Selecting the appropriate technology is little difficult. (Steele, 2014).
Setting up boundaries on social media while maintaining a professional relationship.
Censorship of information Reliability of technology usage during peak hours
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Challenges of Using Technology in Academic Advising
Advisors’ Competency: Test advisors before hiring (Stoller, 2009) Get them started with technology instead of expecting them
to make that step on their own Professional development Motivation, encouragement and incentives Ask them to gradually attempt new technology
Students’ Competency: Teach them how to use technology Inform them of new advising tools and systems Use the same language of communication as possible
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Overcoming the Challenges
Use technology to encourage, not replace, face-to-face
meetings with students (Boatright & Morokoff, n.d) Meet students “where they are” through: Integrating technologies into advising tools Promoting for a digital relationship with students through: More general societal awareness and openness to using
social media Institutional desire to connect using technologies (Junco,
2010) Explore fresh ways to reach students through newer online
channels Select the technology tools that achieve academic advising
outcomes (Steele, 2014)
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Overcoming the Challenges (Contd.)
Remember
Technology complements academic advising when used as a tool to achieve Student Learning Outcomes
(SLO).
Technology ≠ Student Success Academic Advising technology student success
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Take Home Message
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Discussion Panel IIIQ1. Did you face any challenges while integrating technology with Academic Advising?
Q2. How did you overcome these challenges?
Q3. Any recommendations, suggestions, or questions?
Boatright , Morokoff (n.d.). Using new Technologies in Academic Advising [PowerPoint slides]. Retrieved from
http://www.uri.edu/uc/pdf/File_2psychadvisingtechnologyLYONS.pdf Cunningham, B. (2007). Digital Native or Digital Immigrant, Which Language Do You Speak? Retrieved from:
http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/Digital-Natives.htm Dadgar, M., Nodine, T., Bracco, K. R. and Venezia, A. (2014), Strategies for Integrating Student Supports and Academics. New Directions for Community
Colleges, 2014: 41–51. Retrieved from: http://0-onlinelibrary.wiley.com.mylibrary.qu.edu.qa/doi/10.1002/cc.20109/pdf Gordon, V. N., Habley, W. R., & Grites, T. J. (Eds.). (2011). Academic advising: A comprehensive handbook. John Wiley & Sons. Junco, R. (2010). Using emerging technologies to engage students and enhance their success. Academic Advising Today, 33(3). Retrieved from:
http://www.nacada.ksu.edu/Resources/Academic-Advising-Today/View-Articles/Using-Emerging-Technologies-to-Engage-Students-and-Enhance-Their-Success.aspx
Larusson, J. A., & White, B. (Eds.). (2014). Learning Analytics: From Research to Practice. New York & Berkeley, USA: Springer. Boatright , Morokoff (n.d.). Using new Technologies in Academic Advising [PowerPoint slides]. Retrieved from
http://www.uri.edu/uc/pdf/File_2psychadvisingtechnologyLYONS.pdf Cunningham, B. (2007). Digital Native or Digital Immigrant, Which Language Do You Speak? Retrieved from:
http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/Digital-Natives.htm Dadgar, M., Nodine, T., Bracco, K. R. and Venezia, A. (2014), Strategies for Integrating Student Supports and Academics. New Directions for Community
Colleges, 2014: 41–51. Retrieved from: http://0-onlinelibrary.wiley.com.mylibrary.qu.edu.qa/doi/10.1002/cc.20109/pdf Gordon, V. N., Habley, W. R., & Grites, T. J. (Eds.). (2011). Academic advising: A comprehensive handbook. John Wiley & Sons. Junco, R. (2010). Using emerging technologies to engage students and enhance their success. Academic Advising Today, 33(3). Retrieved from:
http://www.nacada.ksu.edu/Resources/Academic-Advising-Today/View-Articles/Using-Emerging-Technologies-to-Engage-Students-and-Enhance-Their-Success.aspx
Larusson, J. A., & White, B. (Eds.). (2014). Learning Analytics: From Research to Practice. New York & Berkeley, USA: Springer. Alexitch, L. R. (1997). Students' educational orientation and preferences for advising from university professors. Journal of College Student Development, 38,
333–343. Alexitch, L. R. (2002). The role of help-seeking attitudes and tendencies in students' preferences for academic advising. Journal of College Student
Development, 43, 5–19. Alexitch, L. R. (2006). Help seeking and the role of academic advising in higher education.(2005). In S. A. Karabenick, & R. S. Newman (Eds.), Help seeking in
academic setting: Goals, groups, and contexts (pp. 175–202).Mahwah, NJ: Lawrence Erlbaum Associates.
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Bibliography
Kuhn, T. K., Gordon, V. N., & Webber, J. (2006). The advising and counseling continuum: Triggers for referral. NACADA Journal, 26, 24–31. Schwebel, D., Walburn, N., Klyce, K., & Jerrolds, K. (2012). Efficacy of advising outreach on student retention, academic progress and achievement, and
frequency of advising contacts: A longitudinal randomized trial. NACADA Journal, 32, 36–43. White, M., & Bembenutty, H. (2013). Not all avoidance help seekers are created equal: Individual differences in adaptive and executive help seeking. SAGE
Open, 3, 1–14. Junco, R. (2010). Using emerging technologies to engage students and enhance their success. Academic Advising Today, 33. Lipschultz,W., & Musser, T. (2007). Instant messaging: Powerful flexibility and presence. Retrieved December 12, 2010, from the NACADA Clearinghouse of
Academic Advising Resources Website. http://www.nacada.ksu.edu/Clearinghouse/AdvisingIssues/Instant-Messaging.htm Junco, R., & Cole-Avent, G. A. (2008). An introduction to technologies commonly used by college students. In R. Junco, & D.M. Timm (Eds.), Using emerging
technologies toenhance student engagement (pp. 3–18). Jossey-Bass: San Francisco. Montag, T., Campo, J., Weissman, J., Walmsley, A., & Snell, A. (2012). In their own words: Best practices for advising millennial students about majors.
NACADA Journal, 2, 26–35. Multari, R. J. (2004). Integrating technology into advisement services. The Mentor, 26, (Retrieved December 12, 2010, from
http://www.psu.edu/dus/mentor/040107rm.htm) Stoller E.(2009, November 29). Academic Advising + Technology. Post posted to http://ericstoller.com/blog/2009/11/29/academic-advising-technology/
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Bibliography (Contd.)
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