29 April 2014
OPTIMIZING A RETAIL DISTRIBUTION CHAIN
FROM CARGO SHIPMENT TO STORE
About Perficient
Leading Technology Consulting & Solutions Firm
• Founded in 1997
• 2013 Revenue ~$375M
• Over 2,000 highly-experienced Consultants
• 22 Locations across North America
• 80+% of Revenue from recurring Clients
• Served over 400 Clients in past 12 months
Software Solutions Expertise, including:
• SOA, EAI and BPM
• Enterprise Portals, Content Management & Document Mgmt
• e-Commerce and Product Information Mgmt
• Business Intelligence/ETL
• Customer Relationship Management
• User Experience/UCD
• Significant Integration Expertise
Key Differentiators
• Focused expertise, lower cost, faster time-to-value
• IT Solutions with Business Focus
• National consultants overlay Local delivery model
• Mature, proven Project Methodology
• Global Development Centers in China & Europe
Basic Product shipment lifecycle
• Order Placed
• Product Shipped
Shipment arrives in Port
• Shipped
• Regional Distribution center
Distribution Center • Warehouse
• Online shopping
Store
What is a Product Recall?
• CPSC - Consumer Product Safety Commission
Why care about your recall Process
What needs to happen in 24 hours after a
recall?
• Shutdown your Supply Chain for Product
• Remove from all online vendors
• Cancel all pending orders
• Post a recall poster in every store
• Remove product from the shelves
GAPs in the current Process
Gaps Goals
No Visibility or GovernanceThe new recall process will allow for complete visibility of the process at any time as well as accountability and audit trail
Many tasks are manual (Progress unknown, No notification of completion)
The new recall process will automate certain notifications and tasks
Limited ability to capture duration-based metricsThe new recall process will capture data at every process step and provide views into that data via reports and dashboards
Current business process is ad-hoc (new process each time)
All parts of the new business process will be visible and fully defined
Limited ability to verify recalled product is out of the supply chain
The new recall process will have a way to track inventory data
HOW CAN YOU REACH 3000 STORES and
your Supply Chain Simultaneously?
How many groups are involved in a recall?
Recall Teams
Product Compliance Legal
Customer Service Demand Planning
Social Networks Third Party Relations
Customer Experience Merchant Activities
Supply Chain Vending Support
Inventory Planning Merchant Services
Online Operations General Mangers
Benefits Of the Solution
Benefits Solution
Visibility or GovernanceThe new recall process allows for complete visibility of the process at any time as well as accountability and audit trail
Automated communication The new recall process automates certain notifications and tasks
Captured duration based meteicThe new recall process captures data at every process step and provide views into that data via reports and dashboards
4 ways to recallAll parts of the new business process will be visible and fully defined
Linked into supply chain systemThe new recall process have a way to track inventory data
Future of BPM @ Not the worst buy
• BPM/MDM workflows
– Vendor maintenance
– Location Maintenance
• Product Entry –SPSS/ODM/BPM
– Product Compliance data entry
• Marketing BPM/ECM
– Online Operations
– Media Management
• Third Party Resellers BPM/MDM/ECM
• Mobile First
For More Information
Thank you for your time today!
• For more information:
– Visit our Perficient / IBM Partner page and learn about all our
capabilities in this area.
– Contact our sales specialist: Meghan Williams
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