Brief for the position of
ICT Operations Manager
Putney High School, GDST
Contents
The School
The Role
How to Apply
Putney High School
One of the UK’s leading schools, Putney High School is a spirited, ambitious and innovative environment that nurtures talent and gives every
individual the opportunity to stand up and stand out. It is a warm, vibrant and down-to-earth community where pupils develop a love of learning.
They find their passions and achieve their ambitions in a wealth of areas from Arabic to a cappella, chemistry to cricket. Entrepreneurs and an
Orator in Residence join specialist global university advisors to enhance what is a truly 21st century education.
The school cultivates an open-mindedness and an openness to new ideas. It creates a culture of inspiration, innovation, energy and creativity. All
students have their own iPads from Year 4 upwards, and the school is a leader in the use of digital technology in education.
This year celebrating its 125th anniversary as one of the UK’s leading schools, Putney High School was voted one of the top ten London
Independent Schools in the influential Sunday Times Parent Power (November 2017).
Putney High School is part of the Girls’ Day School Trust, a charitable trust and leading group of independent girls’ schools, with over 4000 staff
and 20,000 students in 23 schools. As part of the GDST network, schools benefit from central fees collection, as well as HR, procurement, IT and
legal advice. There is also a large central estates department supporting and advising schools on building projects and maintenance. Members of
staff at all levels receive training, share best practice and participate in formal and informal networks across the schools. Further information on
Putney High School and The Girls’ Day School Trust can be found at: www.putneyhigh.gdst.net and www.gdst.net The most recent ISI inspection
graded the School ‘Exceptional’ for pupil achievement and ‘Excellent’ in all categories. The full report can be found here.
Inquisitive, intellectually curious and love learning
Ambitious , bold and striving for excellence
Innovative and open minded
A collaborative and democratic community
Which acts with integrity and kindness
And is down to earth
The ICT Department The ICT team consists of the ICT Operations Manager and three ICT Technicians. Members of the ICT team work independently and manage their own tasks
through the service desk, however, collaboration, knowledge sharing and discussion is a key part to this role. The team is based in the ICT Office.
There is a high demand on ICT support and service requests and it continues to grow as new as ICT initiatives come online. Paramount to the role is an un-
derstanding that we are here to support teaching and learning through the provision of ICT services and support, The role will involve face to face and written
communication with both staff and students across the school and therefore good English is essential. The main role of the ICT technician is to act as the first
point of contact for all requests which include all prioritisation and provide initial troubleshooting across all aspects of ICT related services.
The school consists of approximately 1200 users and over 500 computers and a 1000 iPads. The computers run on Windows 10 and Office 2016. We have 6
physical servers. Enterprise Wi-Fi is provided throughout the school. As part of the Girls’ Day School Trust we are supported by the Central ICT Team based at
the Trust offices in London. They provide central services such as internet, WAN connection, WiFi provision, Voice Over IP, remote access and technical sup-
port relating to these services.
Role
Job Role ICT Operations Manager
Responsible to: Director of IT and Digital Learning
Job purpose: To be responsible for the management,
installation, maintenance, availability
and integrity of the Schools ICT
infrastructure.
Manage a team of Technical staff
Ensure the ICT systems are maintained
in line with the schools requirements
Grade: Support Staff Grade 4 / 5
depending on experience
Salary: Grade 4: £27,072 - £36,453
Grade 5: £35,193 - £41,691
Hours: 36 hours per week
Holiday: 30 days plus 8 Bank Holiday to be taken
during school holidays
Job Specification Accountable for:
The support of Schools ICT Systems
Ensuring deadlines are met and delivering to the quality defined by the school
Leading and managing Technical staff
Delegated budget management as defined by the school
Key Responsibilties:
To act as the technical authority on the school’s ICT infrastructure
Support and train staff in their use of ICT Systems in conjunction with the Director of IT and Digital Learning
Ensure ICT systems are able to support Teaching, Learning and the Administration of the school
To conduct presentations and compile reports
Ensure all ICT schools systems are fully documented
General Management:
To be responsible for the management of all ICT systems within the school
Manage and maintain the backup of the schools electronic data
Performance management of Technical staff
Manage the reliability, performance and availability of the schools ICT infrastructure
Manage the implementation of new ICT systems and where appropriate work with the Trust Central ICT team in implementing new systems
Manage and maintain the schools communication systems
Management of the Network:
Ensure the school is compliant with the ICT licence requirements
Ensure the schools ICT systems are protected from security vulnerabilities and processes are in place to manage local and central ICT policy
To work with the Trust Central ICT team in managing issues escalated to the central ICT team
Work with 3rd party supplies in the resolution of ICT faults or the installation of new ICT systems
In conjunction with the Trust ICT Security and Compliance Manager develop robust disaster recover platforms and procedures and perform periodic Disaster
Recovery (DR) testing
Develop hardware and software solutions to meet the needs of the school, but which do not compromise the ICT systems and/or security of other schools or
Trust Office
Be responsible for a regular maintenance programme and ensure the resolution of failures in hardware and software
Ensure appropriate “housekeeping” tasks are implemented
Management of the Network cont’d:
Demonstrate best value in the provision of products and services
Undertake research and development
Decisions made in the course of the job:
Evaluate the impacts and implications of decisions made, and influence the course of action accordingly
In consultation with the Director of IT and Digital Learning, Deputy Head (Academic) and Headmistress make recommendations on the most appropriate
systems to implement to meet the school’s strategy and objectives
Evaluate the most appropriate solution
What technology to invest in to support the school
Budget decisions in conjunction with the Director of IT and Digital Learning
Supervision Received:
Directly by the Head of Digital Learning
Key relationships:
Headmistress
Deputy Head (Academic)
Director of IT and Digital Learning
Director of Finance and Operations (DFO) and Strategic Planning Group (SPG)
Trust Office Central ICT and 3rd party suppliers
Monitoring, evaluation & assessment:
Regularly review own practices, set personal targets and take responsibility for own self-development
Supporting the work of the School and GDST
Participate in meetings with Information Systems Managers and/or Heads of IT from other schools, representing the needs of Putney High School
Actively support and contribute to the overall aims and targets of the GDST and the School, attend and participate effectively in relevant meetings as
required
Work towards and support the school vision and the current school objectives outlined in the School Development Plan
Travel in support of the duties of the role
Stay overnight in support of the duties of the role
Work flexibly as required in support of the duties of the role
Other
The key responsibilities are not exhaustive and highlight a number of major tasks relevant to the post. The post holder may be required to undertake additional
duties which might reasonably by expected and which form part of the function of the post. This post and its associated role will be subject to review on an
annual basis, or:
As a result of a change in Strategic management
As a result of significant changes in operational requirements
As a result of agreed staff development/career review needs/objectives
Within six months of appointment
Adhere to policies as set out in Council’s regulations, Notes of Guidance, GDST circulars and the Staff Handbook (or other local medium) as amended from time to
time.
Undertake such other specific duties from time to time be reasonably assigned by the Headmistress. Where such duties amount to more than a temporary
adjustment to the main responsibilities of this job description it will be amended accordingly.
All school staff are expected to
Work towards and support the school vision and the current school objectives outlined in the School Development Plan
Contribute to the school’s programme of extra-curricular activites
Support and contribute to the school’s responsibility for safeguarding students
Work within the school’s health and safety policy to ensure a safe working environment for staff, students and visitors
Work within the GDST’s Diversity Policy to promote equality of opportunity for all students and staff, both current and prospective
Maintain high professional standards of attendance, punctuality, appearance, conduct and positive, courteous relations with students, parents and
colleagues
Engage actively in the performance review process
Adhere to policies as set out in the GDST Council Regulations, Notes of Guidance and GDST circulars
Undertake other reasonable duties related to the job purpose required from time to time.
This job description should be seen as enabling rather than restrictive and will be subject to regular review.
Person Specification The successful candidate will have the following key skills and attributes
Essential Skills: A sound knowledge of:
Active Directory
Group Policy Management
Server 2008 / 2012 / 2016
Office 2016
SIMS
MAC OSX
IPads
TCP/IP
AV support, classroom and events
Printers / MFD / fixing common problems
Desirable Skills:
Working in the educational sector (school/college environment)
IP Telephony
Scripting
A flexible worker who works well in a team and proactive individually. Communication skills with both staff and students and works well under
pressure.
How to apply
Application
Please apply sending a covering letter addressed to Mrs Suzie Longstaff,
Headteacher of Putney High School, and completed application form to
[email protected]. CVs are not accepted without a fully completed
application form.
The closing date is : Monday 10th September by 9.00am
Interviews will take place: Week beginning Monday 17th September
Candidates who are invited to interview will be required to bring an original
identification document (e.g. passport) and if applicable proof of eligibility to
work/reside in the UK as well as documents confirming educational and
professional qualifications. A confirmation of your address within the last
three months is also required.
Putney High School and the GDST are committed to safeguarding and
promoting the welfare of children, and applicants must be willing to undergo
child protection screening appropriate to the post, including checks with past
employers and the Disclosure and Barring Service.
Additional information Any candidate wishing to seek additional information should contact:
Helen Batchelor, HR Manager
Email: [email protected]
Tel: 020 8788 4886
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