Download - Human Factors Keynote talk BP AGT Conference Baku June 14

Critical Team Performance Passionate about Excellence

2014 Human Factors Awareness - Improving Conformance to Procedures

Phil Smith MD Critical Team Performance

Human Factors in Critical Teams BP Azerbaijan June 2014



•  In the past 12 months what has changed in your industry with regards to Human Factors Awareness…..? •  More papers

•  More training

•  More understanding

•  More acceptance



•  Why incidents happen…..



PERFORMANCE

VERY UNSAFE SPACE

Belief Systems.

Life Pressures

Working at height over 6ʼ’ – wear safety harness

INDIVIDUAL BENEFITS

Wet, slippy conditions so will wear safety

harness today

Only on HSSE visit /

audit days or

manager watching

Perceivedvulnerability

INCIDENT



• Conformance to Procedures

• Leadership



What causes the breakdown in Conformance to Procedures? •  Not following existing procedures

•  Violations by Individuals / Groups

•  Human Error

•  Time and Job pressure

•  Checklists are not available

•  A focus on today’s problems

•  Limited employee involvement

•  Issues with Supervision and complacency.



All personnel must be made aware of their obligation to Stop work that they consider to be unsafe and continue to ask themselves and those that work with them – is it Safe to continue.



Oil and Gas Industry embracing Crew Resource Management……



Well Operations Crew Resource Management Recommended Practice



Aims of WOCRM:

-  Perform effectively in a Team context in safety critical operations.

-  Have the courage and willingness, where necessary to intervene – and accept interventions from others – in a timely and effective manner.



•  Help members of the Well Operations Crew recognise when either their own behaviour, or their actions may be interfering with required standards of effective team working and interpersonal behaviours.

•  Help Well Operations Crew develop and practice the cognitive and behavioural skills to be able to continue to think, communicate and act as an effective team member, particularly under rapidly changing situations associated with high levels of pressure and stress.



•  WOCRM Programme •  Situation Awareness

•  Decision Making

•  Communication

•  Teamwork

•  Leadership

•  Fatigue and Stress



•  Understand how problems can be caused in Well Operations with decision errors e.g. confirmation bias and task fixation.

•  Understand the requirements of good communication relating to a crew, management and other shifts.



•  Understand your own role within the team.

•  Discuss who is ‘the team’ in a wells operation specific to you.

•  Recognise the traits of good, effective leadership and followership and the typical problems that can relate to inadequate leadership.



•  Understand the importance of setting and maintaining high standards.

•  Recognise the causes and effects of stress at work.



•  How does this work?

•  Generative Organisations

•  Foresight

•  Belief

•  Commitment

•  Long-term view



•  WOCRM is a skill-set

•  Work place based training

•  Work place based coaching

•  Work as a team – train as a team

•  Coaching is the key to behavioural change



•  6 Modules •  2-3 hours each

•  Delivered individually •  Follow up coaching

•  Delivered as a package •  3 per day

•  All 6 over 2 days •  Follow up coaching



•  Challenge…..

•  As leaders, how can you make the Caspian region the leading Generative WOCRM region in the World and create champions of best practice across the whole sphere of Well Operations?



Phil Smith MD Critical Team Performance

Thank you

www.criticalteamperformance.co.uk