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Using a
Human Performance Technologyapproach to
Guy W. WallaceCertified Performance Technologist
President EPPIC, Inc.
[email protected] www.eppic.biz
Improve Your Enterprise
ProcessesEnterprise
Processes
Performers
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Well quickly cover
A definition of:
HPT- Human Performance Technology
An example HPT Methodology, Model-set andTool-set
by way of
Example HPT Project Outputs from my 150+projects since 1982
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Ishikawa Diagram
Any
Process
Any
Process
MaterialsMen
Methods Machines
Also Known As: Fishbone Diagram, Cause & Effect Diagram
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human performance is:
those valued results produced by
people working within a system.Assumptions:- A technology is a set of empirical and scientific principles and their application
- Human Performance Technology is the technology concerned with allvariables which impact human performance
- All organizational processes and practices impact the production of valuedresults, whether positively or negatively and whether those results gomeasured or unmeasured, acknowledged or not. (Everything that anorganization does affects what it accomplishes, whether or not the resultsare acknowledged or desirable.)
- The purpose of all organizations is the same: to create value for their
stakeholders; this is accomplished by aligning all processes, practices,and resources to maximize the production of that value.
- We collaborate with and value the expertise of other disciplines; humanperformance technology becomes the integrator and multiplier.
Definition from an ISPI Task Force Report to the Board, January 2004
ISPI International Society for Performance Improvement www.ispi.org
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HPT Systemically & Systematically
Any
Process
Any
Process
MaterialsMen
Methods Machines
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C
S
L
C
S
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C
S
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C
S
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C
S
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C
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C
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PerformanceModel
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