Download - How to Learn to Stop Worrying and Love Reviews*

How to Make Everyone Love Your Small Business

By Danika Atkins

Account Executive, Zone 5 �

How to Make Everyone Say Nice Things About You Online

By Danika Atkins


How to Make Bad Reviews Disappear the “Legal” Way

By Danika Atkins


How to Learn to Stop Worrying and Love Reviews*

By Danika Atkins


+10 points if you get the reference

Opportunities How Reviews Make Us Feel

The Good

The Bad

The Ugly

Opportunities Do Reviews Even Matter?

70% US Internet Users who compare prices or read reviews before visiting a brick-and-mortar store

72% US consumers who trust online reviews as much

as personal recommendations

52% Consumers who are more likely to use a local

business with positive online reviews

1★é Leads to 5 to 9 percent increase in revenue

Opportunities Sources of Reviews

Google+

TripAdvisor

And the dreaded Word of Mouth

Opportunities Monitor

Create a Response Policy

Tools - Tweet Alarm

Claim Your Business Dashboards

Make the Time

Opportunities Creating a Response Plan

Take Your Temperature

Impa

ct

Time

Consider

Ignore

Opportunities Keep Calm and Carry On