How SAP uses social Media in Learning & Talent Development
Thomas Jenewein, Principal, SAP Education16th September 2013
© 2013 SAP AG. All rights reserved. 2
SAP Education Scale and Innovation – Facts & Figures
* Source: IDC MarketScape: Worldwide IT Education & Training 2013 Vendor Analysis
~420,000 people certified
60,000+ people trainedvia eLearnings &
eAcademies
400+ virtual, live, classroom titles In
9 languages
600+ courses available
Training provided
in ~60 countriesSAP EDUCATIONLeader in Worldwide IT Training & Education*
~500,000individuals trained annually
~3,000 partner companies engaged in training & certification of their staff
~560 eLearning/eAcademy titles available
29,000+ trainings delivered to partner
consultants
Up to 440 events per week delivered via cloud infrastructure
© 2013 SAP AG. All rights reserved. 3
SAP Education SAP Education Services & Software
— Public courses in SAP training centers
— Endusertraining: via e-Learning oder tailor made
— Customer individual training: custom made – held at customer / in SAP training centers
— Certification (Consultants, enduser)
— Education Consulting: Analysis, training-plan, coaching & consulting
— eContent/E-Learning: predefined e-learning packages
— SAP Workforce Perfomance Builder: creation & implementation of documentation, contextsensitive help, testscripts, simulations, e-Learning
— SAP Knowledge Acceleration: predefined digital training-content
— SAP User Experience Managementby Knoa: measurement of user performance to improve learning processes
— ERP Simulation Game by Baton Simulations: serious game
— SAP Learning Solution/ SAP Enterprise Learning: Learning Management System
Social Learning more and more part of services & software
© 2013 SAP AG. All rights reserved. 6
But how and where can I Implement social Media in Learning & Talent Development now concretely?
© 2013 SAP AG. All rights reserved. 7
A new Architecture for Learning & Development - 10:20:70
based on research by M. McCall, M. Lombardo and R. Eichinger at the Center for Creative Leadership
Lessons learned by successful and effective managers are roughly: 70% from trough jobs, 20% from people, 10% from courses and reading”
© 2013 SAP AG. All rights reserved. 8
Social Media in Learning & Talent Development – Use Cases
Use Cases
On-Demand Learning 1
Integrated Search (Informal & formal)
EPSS – Help & Learncontext sensitive, embedded
Mobile access
Microlearning (Podcasts, Videos etc.)
Change Management & Communication4
Groups for projects, teams
Less Mailstorm (InboxZERO)
Involvement & Feedback
Talent & Performance Management5 Internal Talent
marketplaces
Flexible Goal Management
Open Innovation6 Reloaded Idea Mgt
External Co-Innovation
Communities of Practice (CoP)2
Talents Onboarding (new employees)
Distributed Jobfamilies Managers
Teams/ Orgs
Open Educational Content/ MOOCs3
Curate free Content (iTunesU, OpenMIT, Coursera) + Own Enterprise MOOC (open SAP)
Blended Learning 2.03Wikis, blogs, forums, podcasts part of design & method mix – before/ during/ after formal courses
Collaborative Content Development
© 2013 SAP AG. All rights reserved. 10
Discussion
• Deep dive to single use-cases?
• With whom do you need to align in your company?
• What new competencies are needed in HR?
• What are barriers to implementation and how to
overcome them?
• How to involve older employees?
• What is the Business Case?
• What are your 1st steps (from personal use to pilots)
© 2013 SAP AG. All rights reserved. 11
Appendix
• Example per use case from SAP AG
Thank You!
Thomas Jenewein, SAP AGSAP Education
http://twitter.com/saplearn
https://www.xing.com/net/sapeducation https://www.xing.com/net/pe20
Further Ressources:• Global SAP Education Community• Social Media in Learning and Talent Development (recently
published in the "People Development Handbook 2013”)• Personalentwicklung 2.0 (German); with Prof. A. Trost mit
Artikeln & 29 Authors like Josh Bersin, Prof. Seufert, Jochen Robes etc.
© 2013 SAP AG. All rights reserved. 13
On-Demand Learning Integrated Search
1
Suche (informelle & formelle Quellen)
• Formal, informal; structured, unstructured integrated
© 2013 SAP AG. All rights reserved. 14
On-Demand LearningElectronic Performance Support (SAP Workforce Performance Builder)
• User generated content: comments, rating, own contributions / media
• Crowd-sourcing – search for experts
• Learning and informing during the job
• Needs to be integrated into work processes & infrastructure
• Context relevant links to relevant discussion forums
1
© 2013 SAP AG. All rights reserved. 15
On-Demand Learning Mobile Learning
1
• Creation of Learning Content with mobile devices
• Mobile consumption of learning content
• Microlearning – small „nuggets“
• Integrate learning into processes & machines (QR Codes)
© 2013 SAP AG. All rights reserved. 16
On-Demand Learning Mobile Learning - SAP Learn Now App
• “Kundenschulung auf dem Ipad” + formelle & informelle Diskussion
• App incl. Demo kostenlos im iTunes Store
© 2013 SAP AG. All rights reserved. 17
Communities HR specific targetgroups like Top Talents/ Manager
• Community: group of people who share a craft and/or a profession or common interest
• Automatic creation & user management
• Informal & Formal exchange
• Best Practices – Debriefings
• Task Management
2
© 2013 SAP AG. All rights reserved. 18
Communities New Hire Community at SAP (Onboarding)
2
• Formal documents, learnings, checklists
• Informal networking & discussions
© 2013 SAP AG. All rights reserved. 19
Blended 2.0 Social Media as part of the Methodenmix
3
• Exercises or homework between courses• Access of course material and e-learning content• Exchange with peers, trainers & experts• Collaboration per course or for general access of learning
program• Example: Experiential Learning is guided via hands-on
practice of SAP Product knowledge in sandbox system based on case studies. Experts are available via virtual Learning Rooms to support learning
© 2013 SAP AG. All rights reserved. 20
Blended 2.0 Collaborative Content Development
• Develop and review formal learning content in distributed teams
• Deliver learning content via social media plattform or Learning Management System
3
© 2013 SAP AG. All rights reserved. 21
Moocs & Open Education Content
Examples• MIT Open Course Ware Projekt::/
http://ocw.mit.edu/index.htm• iTunes University:
http://www.apple.com/education/itunes-u/
• 100 Tools for Learning: http://c4lpt.co.uk/recommended/top100-2010.htm
• Experten auf Linkedin, XING …• openSAP: https://open.sap.com
A massive open online course (MOOC) is an online course aimed at large-scale interactive participation and open access via the web. In addition to traditional course materials such as videos, readings, and problem sets, MOOCs provide interactive user forums that help build a community for the students, professors….
3
© 2013 SAP AG. All rights reserved. 22
Change Management & Communication 4
• Involvement
• 2 way Communication
• For Teams, projects, events
© 2013 SAP AG. All rights reserved. 23
Talent & Performance Management
• Transparent talent marketplace
• Employees search options or position themself
5
© 2013 SAP AG. All rights reserved. 24
Plattform
Talents
Experience
Competency
Expectation
Preference
Reference
Jobs & Projects
Requirements
Goals
Location
Level
Function
Supporting Measures
Rules
Cancelation periods
Pay
Voluntariness
Job Change
Internal Career Fairs
Career Coaching
Internal Employer Branding
Web 2.0
Wikis
Blogs
Forums
Microblogs
Talent & Performance ManagementInternal Talentmarketplaces
Trost, Frosch in Trost, Jenewein (2011)
5
© 2013 SAP AG. All rights reserved. 25
Open Innovation
• Propose Innovations & Ideas
• Community Rates Innovations
• Maybe even funds innovations (crowndfunding)
• From Innovations to simple Idea & Q&A Management
6
© 2013 SAP AG. All rights reserved. 26
Tools from SAP for social Learning
SAP Workforce Performance Builder Authoringtool • Endusertraining, documentation• Testscripts• Output for mobile devices & social platforms, context
sensitive help
SAP Social Solutions• SAP Jam: Enterprise Social Networking standalone
or integrated in SAPs Learning Management Systems
• Dedicated social & collaboration solutions • Social media analytics and engagement
Top Related