Sean WilsonSenior Service Manager, Microsoft ITMicrosoft Corporation
How Microsoft Runs LyncBEST205
AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop
AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop
8datacenters
107Countries
568Buildings4,300IT FTEs
165,000Active Lync Users
108,000Enterprise Voice Users
32,000Monthly Peer-to-Peer Video Calls
50%Remote Lync Usage
120 MillionMonthly Instant Messages
4Datacenters with Lync Infrastructure
59,000Unique Active Lync Mobile Users
6 Million Audio Sessions per Month
10,500 Federated Companies
89%Meetings Using App Sharing
675,000Monthly Lync Meetings
20% Growth Year over Year Conferencing
Microsoft Lync Environment
108,000+ users on Enterprise Voice (EV) across 156 sites (92% of MS Employees)175,000 users enabled for Lync 2013; 165,000 unique users monthly; 500K daily login events
Dublin 46 EV Sites31k Users Singapore
29 EV Sites36k Users Americas
77 EV Sites
Lync Deployment Overview
Tukwila
59K Users
Quincy45K
Users
• Saved employees 28 min per dayIncreased end-user productivity
• Avoided 45K trips per yearIncreased end-user productivity
• Increased proposals by 6.5% Shortened sales cycles
• Saved $8M USDReduced audio-conferencing costs
• Saved $1.6 million in office movesReduced IT infrastructure and administration costs
• Reduced infra expenditures by 15%Reduced real-estate and facility costs
Productivity
Gains
Reduced Costs
Realized Business Value
Fiscal Year = July - June
User Adoption
AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop
• Best Practice• User Education• WorkSmart Sessions• User Facing Diagnostics• End User Communication
User
Four Elements of a Lync Service• Managed vs. Unmanaged
• Wireless vs. Wired• Headsets
• Standard PCs/BYOD• Driver Challenges
Infrastructure
• Server• Network/DNS• Edge Capacity/Egress• Monitoring• SCOM
Client• Client Version Control
• Click 2 Run vs. MSI• User Experience• Multiple Versions
• BYOD
Device
Topic Description Impact
Lync MobileMultiple mobile clients create support challenges due to environmental elements
Mobility Quality
Convenience
WPANew open area work spaces encourage better productivity and create challenges around connectivity
Better Collaboration
Wireless Experience
Headset Adoption
Multi-View Video
Ability to view up to 5 people on a Lync call encourages adoption of video and offers enriched collaboration
CommunicationNetwork ImpactConsistency of Experience
Faster Releases
New features faster means users can have access to additional functionality sooner but this can impact overall quality and client experience.
Features Release CadenceClick-to-Run
Multiple version of similar client
Wireless N More bandwidth and stronger signal over wireless
Network Speed
Driver challenges
Lync Traffic over Wireless
Custom Reporting and Tools
Development and use of custom or third Party tools to help identify the health of the Lync environment due to a gap in Lync product reporting tools.
Real-time health
Costly
Current Gaps1. Reporting -Not real-time, Data Gaps, Custom Reporting required2. Real-time User Feedback – No mechanism for collecting user
experience3. Network Capability – Wireless experience is not in parity with
wired 4. Lync Capable Hardware – Quality of experience varies by device
Lync Service - State of the Union
QoSHardware
Wireless Topology
Capacity
Prioritization
User
Behavior
Edge
Optimizing the Corporate Network
Third-Party Tools
How was my call? MySetup
Top 10 Reports Network QoS Monitoring
Unify Square – PowerSuite
Why are these tools necessary? Interdependencies on
network, DNS, proxy/egress, etc.
Size of enterprise with multiple geos
Expectations that Lync just worksWhat these tools give us?
Better indication of health Proactive alerting Breakdown by geo down to
the building Meet the expectations of
users
What improvement efforts were put in place? Third-party tools for feedback
to PG Feedback to Unify Square for
more monitoring Cross-team network
initiatives Netsocket pilot for better
Lync/network telemetry
Custom Reporting
The MSIT Lync Toolbox
Wired vs. Wireless
Internal vs. External
Type of Audio Device
Standardization of
Computers
Peer to Peer vs.
ConferencingPSTN vs.
Click-To-Join
Best Practices in Supporting Lync
Device Manufacturer
Lync Logo Program
SubjectiveSocialCulturalComfort FidelityPriceDuplication
ObjectiveConstructionFunctionalityCompatibility
Lync FunctionsAudio/Video RequirementsQualified deviceHeadset
CamerasSpeakerphone
IT Approved Devices
Device Program
Off Campus • Wi-Fi• Hotel Room, Home• Use approved
audio device
Good For Listening• If participating, call
in with landline
Off Campus• Connect via
Ethernet • Use a corporate
issued computer• Use approved audio
deviceGood for Mobile
Workers• If crucial meeting,
use landline
On Campus• Corp Wi-Fi – Strong
signal• Use approved audio
device
Good for Internal and Team Meetings• Find a wired
connection for customer meeting
On Campus• Wired On Corpnet • Use approved audio
device• Mute when not
talking• Find a quiet spot
Use all the time • Use for all
meetings, especially customer meetings
Quality of Lync Call
Poorest Poor Acceptable Good Best
Mobile Office• Hotel Lobby or
Shared Public Wi-Fi• Computer Speakers
and Mic
DO NOT USE• Call in with landline
AgendaHow Microsoft IT Deployed LyncRunning Lync at MicrosoftBeyond the Desktop
Device Manufacturers
Product Group (Lync, Skype, Office, Hardware)
RE&F/MSAV
Microsoft IT
Users
Device ManufacturesProduct Group
RE&F/MSAVMicrosoft IT
Users
Lync
Global Procurement Group (GPG)
GPG
Bringing IT Together
Jun July Aug Sept Oct0
10000
20000
30000
40000
50000
60000
70000
80000
90000
100000
Android iOS Windows Phone
Newest Growth Area – Mobile
Proof of Concept• Provisioning• Remote Management• Monitoring
Global Field Pilot• Refine Support• User Experience• Productivity
Improvement
Official Rollout• Service Onboarding• Global Support• Standards
Microsoft Environment 10K + conference rooms globally 500+ offices 100+ countries Real Estate & Facilities and IT support Efficient MeasurableManageable
Supportability
The Lync Room System Program
Microsoft Lync Environment (Video, Voice, Web)
VTC (Non-Lync) VTC (Lync Enabled) Lync @ DesktopTelepresence
Federated Lync Enabled
Non-FederatedIP, URI, ISDN, OVCC
Lync Room System
Bridge
Consumerized Applications(XBOX,
Skype, Live)
Video at Microsoft
Multiplatform
Android Apple
Windows
Flexible Mobile vs. Remote
BYOD Not Looking BackBeyond the Desktop
Scalable
Pace of Releases Customer Intimacy
Unification
Better Telemetry
More Control
CloudStructured/Large Meetings
Circle of Influence
The Trip Ahead
Questions?
Monday, February 17th
Exhibit Hall Hours 6:00pm – 8:00pm
6:00pm – 8:00pm Welcome Reception
Tuesday, February 18th
Exhibit Hall Hours 8:00am – 9:00am (Breakfast), 10:30am – 5:00pm
8:00am – 9:00am Breakfast (Exhibit Hall) 9:00am –10:30am General Session10:30am – 5:00pm Expo Hall Hours11:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 2:00pm Lunch2:00pm – 5:00pm Sessions & Hands-on Labs5:00pm – 7:00pm Ask the Experts
Wednesday, February 19thExhibit Hall Hours 10:30am – 4:30pm
7:30am – 8:30am Breakfast8:30am – 11:30am Sessions & Hands-on Labs10:30am – 4:30pm Expo Hall Hours11:30am – 1:00pm Lunch1:00pm – 5:45pm Sessions & Hands-on Labs6:30pm – 9:30pm Attendee Party
Thursday, February 20thExhibit Hall Hours 9:00am – 12:00pm
8:00am – 9:00am Breakfast9:00am – 12:00pm Expo Hall Hours9:00am – 12:15pm Sessions & Hands-on Labs12:15pm – 1:30pm Lunch and Departures
Ask the ExpertsLocation: Meal Hall located on Level 1 in Pinyon Ballroom 4-8 Tuesday, February 18
TABLE TOPICS:Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice, Lync Feedback Sessions
Meet face-to-face with the foremost experts in the Lync field and ask them the questions that have you stumped.
Location: Breakout rooms located on Level 1 5:00pm-7:00pm
GROUPS INCLUDE:Manageability – Pinyon 2Meetings & Web Experiences – Bluethorn 4-6Mobility – Bluethorn 7-9Presence & Chat – Pinyon 1Voice & Video – Bluethorn 1-3
Come participate in targeted Feedback Sessions to hear about the high-priority feature asks and help us improve the next release!
Lync Feedback
These sessions are meant to be informational, providing an understanding of the workload and conversational, to discuss your user scenarios and desired improvements.
Birds of a FeatherBirds of a Feather flock together! Join daily breakfast discussions of relevant topics by sitting in the separately designated areas of the Meal Hall. Seating will be sorted in a different way for each Birds of a Feather breakfast:Wednesday, February 19:Where are you from? Asia/Pacific, Eastern & Central Europe, Latin America, Middle East & Africa, US (West, Central & East) and Canada, Western Europe
Thursday, February 20:What is your interest?Best Practices, Business Value, Clients & Mobility, Lync Meetings and Video, Lync Online, Networking, Platform, Server & Manageability, Voice
#LyncConf14/msftLYNC/microsoft-lync/MSFTLync
Lync Launch PadYou’ve launched Lync. Now Launch this.MS Pavilion – Expo Hall
Fill out evaluations to win prizesFill out evaluations on MyLync or MyLync Mobile.Prizes awarded daily.
© 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, Windows Vista and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
Thank You!
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