MA Consulting International Limited
How do we help our clients?
1 June 2009
MA Consulting International• An International Company
– Offices throughout the UK– A high profile internet promotional campaign
• Established in 1993 under CNA international name; MBO by Welsh team March 2007
• A highly qualified team of experienced experts in providing solutions in all business sectors but particularly in the ‘ Business of People’
• A Consistent Quality controlled Professional Services
Company Values
Put the people needs first in every situation.
Add value to our personal leadership.
Recognise we serve a common goal.
Taylor our services to meet our clients need.
Never take for granted the trust put in us.
Embody excellence in everything we do.
Respect everyone’s uniqueness.
Our Consultants help Clients :
To develop their vision and strategy
To deliver better than expected financial
Results and Unlock Their Financing
To optimise their business
processes and embracethe best technologies
to satisfy their customers
and share holders
To sustain their ability to change & improve
through learning & growth
To focus on their customer
needs & deliver better products / services
than expected
The MA South Wales TeamJean-Bertrand (‘JB’) de
LartigueDr Ken Cooper Mandy Withers
Having successfully managed a sizable organisation during a time of change, JB is a strategic and visionary thinker, who provides clear leadership to develop individuals and teams to achieve beyond their expectations.
An accomplished management, marketing and IT consultant who can ‘think outside the box’ and provide innovative solutions to problems.
With a unique mix of interpersonal and technical skills, Mandy has made a substantial contribution to improving the employment position of numerous businesses throughout South Wales.
Helen Murdoch Tony Abbott Richard Caley
An effective communicator, coachand mentor, Helen combines strategic thinking with a pragmatic and personable approach. Passionate about marketing, Helen focuses on understanding a client’s business and getting results.
A lean and change management specialist, Tony has a track record of managing both sizable and small organisations in start-up/steady mode, as well as during times of rapid change.
Working across multiple business units and with responsibility for multi-billion £ turnovers in the computing and telecommunications industry, Richard has particular expertise in implementing shared services.
Strategy, Finance, HR and Business Development
I.T., Motivation, Customer Service and Business Development
Marketing, Communications, Strategy and Business Development
Finance and StrategyLean and Change Management, Strategy and Innovation
HR, Employment, People and Business Development
Projects Examples• Conducted a strategy day at a Design interior company to formalise
the common goals and objectives for the year and then helped the company to implement a performance leadership programme to cascade the goals by department and individuals and a process to monitoring progress. As a result the company multiplied their turn over by 2 in 1 year.
• Helped The Managing Director and the management team of a software company to identify starting points, set targets, monitor performance, deal with staff members (both positive and disciplinary matters) and effectively streamline the business. “I cannot emphasise enough that JB is not a ‘trouble-shooter’. JB did not come into Voyager Software as a consultant and tackle our issues for us. He ensured that I understood what I should be focussed on and why. Then he made sure the issues were addressed effectively – by me. During 2004, Voyager’s costs actually decreased whilst the business grew and our profit for 2004 was up nearly 3 times that of the previous year”.
• Championed a cost-reduction programme which delivered US$4million – included the rationalisation of all regional facilities from 18 to 11 and a reduction of 50 heads.
• Developed and implemented a customer care and image management programme for 750 manual workers within a major utility.
• Combined ‘Lean’ and ‘Value stream’ management techniques to change £50million loss into profit situation within 12 months.
Our Methodology• At the start of a project MA appoints:
– A coordinator responsible for client’s relationships– A project leader responsible for delivery and results.
• Vision to Reality®
• Plan Strategically
• Implement Realistically
• Organisational model
Vision to Reality ®
QuestionsSilent
Thinking
Cluster Ordering
Priority
RankingRoad Map
How should weappear to our customers?
How should we appear to our shareholders ?
How will we sustain change & improvement?
What business processes should we excel at?
Individuals:
Brainstorm silently
Put ideas on stickers
Stick them on the board
Group:organises stickers by Drivers
Names each project / issue/ task
Describes status
Defines Goals
Quick wins: high business benefits, easy implementation
Strategic issues: high business benefits, hard implementation
Low hanging fruits: Low business benefits , easy
implementation
Vision ahead, gain insight
Plan options,
Overcome dilemmas
Map system
Set goals and deadlines
Plan Strategically….
DefineGoals
Formulate Plan
R.O.I.Define RequiredFeatures
Org.Buy in
Strategic goals.
Key Performance Indicators (KPI )
Measurement
Project Team
Change in operations
Identify critical processes & IT considerations
Board Buy in..Efficiency savings.
Opportunity costs.
Attract right Staff.
Staff retention &Motivation.
Added value.
Technology.
Project Management.
Support.
Training.
Build shareholder value.
Sr Mgr understand issues.
System customisation.
Evaluation of new work load for line managers.
Communicate Benefits to Managers, Employees,Legislative bodies (work councils, =opportunities…..)
Implement realistically
Vision
Total BusinessSolution
UsersPower
Users Benefits,Results
Realism
Ownership in business: Principles, structure, processes, systems, people & culture
Process scope & high level design: Business model = maximum benefits, lower costs
Validate ownership and understanding with business
No project overlaps in scopes.
Project Bible.
Manage Change: Principles & values, processes,
IT,
organisation development,
people, culture,
performance management.
Implement total solution
Develop skills for users and project team.
Get all important users on board
Communicate & guide to maintain direction
Get best people time
Be clear on Deliverables & Accountabilities
Reward
Manage benefits from start.
Ensure ownership by process owners /Change agent
Scenario presentations
Budget flexibility to win more value & for uncertainties
Celebrate all successes.
Realism about scope and time scales
Realism about resources planning
Team & users training
Contingency for cost & time
Recognise uncertainties
Regular reviews of scope, cost & time
Re- communicate to stakeholders
7 people behaviours to Companies’ Nirvana
Staff stateof mind
Dependence Independence Interdependence Continuous improvements
Management create
ChaosCrisis
vision, mission,
values, goals, plans,
measurements
Multi functions / skills teams,
synergy, fluidity
Learning environment
People Behaviour
Fire fighting 1)Proactive , 2)End in mind, 3) Put 1st things 1st
4) Win/win attitude5) Seek to understand6) Synergise
7)Self develop
Companies state
Reactive Proactive Efficient Growing
Together we can make the future what we
want it to be
MA Consulting InternationalWestcroft House, Ewenny Road, Bridgend
CF35 5AP
Tel: +44 (0) 845 087 3288 Email: [email protected]
Web: www.maconsultinginternational.com
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