How can we create even more value
from our organisations?
Hollie Snelson Internal communication manager
What we know about internal communication at KCC
Kent Adult Social
Services
EnvironmentHighways
and Waste
Chief Executive’s Department
Children, Families
andEducation
Communities
Staff surveys repeatedly highlight internal communication as an area for improvement.
Where we are going –organisational challenges
Changes to the way we work
Changes to the physical working environment (less desktops, more flexible)
More productivity for less cost
What we know about social media
creates and strengthens communities allows people to discuss ideas and plans
in an informal wayprovides an easily accessible way to
collaborateIt’s cheap (in terms of budget, not
resource)
Intranet Team Briefing First magazine
ExtraMails
Directorate magazines
Team newsletters
Communication networks
Learning lunches
Roles and relationships
Yammer Team meetings One to ones Private networks
We’re getting there
New intranet
E-newsletters
Unified communication
Yammer
Cross - directorate
Not ‘corporate’
Topics and subjects defined by users
My KCC Idea
Idea generation
Rating and commenting
Feedback cycle prompts
Communities of practice
Various tools (forum, wiki, blog, events)
Membership can be as defined or wide as you’d like
Partnership involvement
The future
Many channels (online and offline)
Not centrally controlled but centrally managed
Video streaming
Audio streaming
Searchability
Truly mobile workforce
Barriers
Silo culture – already breaking down with Yammer
Lack of familiarity with the tools –training needs
Hardware limitations – for the first time office machines are probably less advanced than home PCs.
Completing the circle
• By allowing the knowledge that is currently kept hidden, (in units, teams, peoples heads) to be shared we can all learn
• Make mistakes once
• Crowd sourcing ideas
• Peer to peer networks
• Find the experts
Thank you
Questions?
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