Hospitality Professional Certification
FOR YOU
American Hotel & Lodging
Educational Institute
• Founded in 1953• Non-profit organization• World’s largest developer of training and
development solutions for the hospitality industry
• 45 member board of trustees• Over 100 products in a variety of training
media (online, video, print, distance learning)
American Hotel & Lodging Association (AH&LA)
• Based in Washington DC • World’s largest hotel industry association• Representing 1.8 million Hotel rooms
with over 15,000 member properties • Celebrating its centenary year • EI is the non-profit educational and
training arm of the association
All Training Should Lead To…
Professional Certification
What is Professional Certification?• Distinction of Excellence• The Standard for the Industry • Acknowledgement of skills and
competencies required to succeed in your position
Professional Certification
Why should you certify?• Validation of position• Motivator • Recognition• Builder of pride and self-esteem
Professional Certification
Over 20 Certifications• Executive Level• Department Heads• Managers• Supervisors• Line
Levels of Professional Certificaiton
Application
Qualification
Proctored Examination(paper-based or online)
Certificate & Pin
Certification Process
Industry Leaders Using EI Certifications
Those who highly support Professional Certification• Choice Hotels• Best Western International• Hyatt Hotels• InterContinental Hotels Group• Marriott • Wyndham Worldwide• Ritz Carlton
Executive Level
• General Manager, Owner/ Operator and Corporate Executives
• Qualified experience• Comprehensive study materials and
exam
Certified Hotel Administrator (CHA)
Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)
Additional Resources• Online Review Session• Online Assessment Tool
Executive Level
Certified Hotel Administrator (CHA)• CHA Exam Preparation Booklet• Resource materials (CD)
Additional Resource– Online Review Sessions– Online Assessment Tool
Online Assessment Tool
Exam Questions
Online Assessment Tool
Feedback
Performance Report
Online Assessment Tool
Department Head Level
• Departmental Executives for Rooms, Food & Beverage, Engineering, Security, Housekeeping
• Qualified Experience• Comprehensive study materials
and exam
Managers
• Departmental Executives for Revenue Manager, Sales Professional
• Qualified Experience• Comprehensive study
material and exam
Supervisors
• Supervisors for all hotel departments
• Qualified Experience• Supervisory Skill Builders training
Supervisor
Supervisory Skill BuildersStudy material for the for CHS. Topics include:
• You as a Supervisor• Leadership• Time Management• Effective Communication• Improving Employee Performance• Handling Problems & Conflict• Conducting Training & Orientation• Staffing & SchedulingSeparate fee applies.
Hospitality Skills Certification
• Certification designations for Guest Services, Housekeeping, and Food and Beverage
• Current employment in the hospitality industry
Hospitality Skills Certification
Train, Retain, Assess, Certify (TRAC)
Study resource for the line designations, includes:
• Trainers Guide• Employee Reference Guide• CertificationSeparate fee applies
Security Certifications
CLSDCertified Lodging Security Director
CLSSCertified Lodging Security Supervisor
Certified Lodging Security Director (CLSD)
Updated review materials and exam to include information from:
• Department of Homeland Security (DHS)• USA PATRIOT Act • Occupational Safety and Health Administration
(OSHA)• Centers for Disease Control and Prevention (CDC)
Certified Lodging Security Director (CLSD)
Who should apply?• Security director at a property level or as a
corporate executive employed by a firm responsible for the operation of three or more properties, who serves as a regional or corporate director of security, or has ultimate corporate responsibility for security and/or risk management issues.
• Tourism Police Officer who provides tourism oriented security.
Certified Lodging Security Director (CLSD)
Fee includes:• Exam Preparation Booklet• Resource Materials CD• Exam• Certificate and Lapel Pin upon successful completion
of the exam
– Exam consists of 150 multiple-choice questions that must be answered within a three hour time period.
– Exam passing score: 75%– Recertification: every 5 years
Certified Lodging Security Supervisor (CLSS)
Who should apply?• A qualifying supervisor is a person who
supervises two or more individuals; has responsibilities for security issues at property-level; has job duties that are at least 20 percent supervisory in nature and include such tasks as scheduling, training, interviewing, disciplining, inspecting, and conducting performance reviews
Certified Lodging Security Supervisor (CLSS)
Fee includes:• Study material• Exam• Certificate and Lapel Pin upon successful
completion of the exam
– Exam consists of 125 multiple-choice questions that must be answered within a two hour time period.
– Exam passing score: 70%– Recertification: none
Trainer Certifications
CHTCertified Hospitality Trainer
CHDTCertified Hospitality Department Trainer
Certified Hospitality Trainer (CHT)
• For the property or corporate trainer
• Designed to develop trainers at the department level
• Acknowledges the ability to design and implement training programs
Certified Hospitality Trainer (CHT)
Trainer Development Program:Study materials for the CHDT exam• Effective training• Understanding job breakdown
and skills performance• Understanding the learning
processSeparate fee applies.
Certified Hospitality Department Trainer (CHDT)
• Is aimed at line and supervisory employees with training responsibilities
• Adds a level of professionalism to the departmental trainer’s role
• Provides an opportunity for employees to validate their skills
Increased Employee
Productivity & Morale
IncreasedGuest
Satisfaction
IncreasedOccupancy
Average Daily Rate/Rev Par
IncreasedRetention
Reduced Cost of Turnover
ImprovesQualityControl
Benefits of Training and Certification
Training System Providing Continuous
Ongoing Training
PARTNER
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