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HoRenSoGurgaon February 2015
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General
InformationHORENSO Refreshment Course
resente! San"ay #erma $ 21st Feb2015
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Ho koku ----Report
Ren raku ----Contact
So udan ----Consult
HORENSO%&E'NING
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(erminolog
yHO)O)
*
RENR') *
Re,ort
Conta-t
Consultation
HO
RE
NSOHORENSO is -alle! as .loo! of /a,anese
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Reie Our
Con!ition3 Goo! or .a!
Communi-ation43 (eamor or
(eambuil!ing4
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6hat is 7HORENSO84
HORENSO is a fun!amental -ommuni-ation systemhi-h enhan-es both erbal an! ritten-ommuni-ation
It aims at im,roing the -ommuni-ationleel of ea-h em,loyee in our organisationan! ultimately sha,ing our organisation to
be e9-ient an! su--essful
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6hat is 7Horenso84
It is -ommon nole!ge that mis-ommuni-ationis a lea!ing fa-tor in many ,roblems 'll the ayfrom forgetting to tell somebo!y some im,ortantinformation$ not giing timely information or
unnoingly giing -on:i-ting re,orts$ tomiss,elling a ,art number or failing to re,ort eena small in-i!ent only to hae it blo oer an!-ause thousan!s in !amage
'll of these are -ause! by the la- of-ommuni-ation
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6hy HORENSO4HORENSO tea-hes us ho to eliminate thesemistaes in the organisation
'll the ; ey alues in Horenso$ hi-h areHoou$ Renrau$ < So!an ea-h gui!e an!e!u-ate the user on ho to re,ort$ -onta-t$ an!-onsult ith our su,erior$ -olleagues an! also our
subor!inate
HORENSO tea-hes you to be a team ,layer$rather than being an in!ii!ual in an organisation
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6hy HORENSO4
HORENSO ,ur,ose! is to mae allinformation !eliere! =ui-ly an! -orre-tly
'n! the most im,ortant is the ,ro-ess an!,rogress of ea-h a-tiity -an be non bymany ,eo,le> In this -ase ea-h or!inate ofan organi?ation> Not be misse! ithout
e@-e,tion .e-ause of the right informationit -an !o Sou!an A +ISC*SSION if the,roblems en-ountere! in the ,ro-ess Herethe fa-tor of 7honesty8 is ery im,ortant in
HORENSO element
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Com,any
Ob"e-ties#isionSetting
Formulating
&anagement Strategies Formulating
'nnual.usiness
lan Com,anyGoals
(eam Goals
In!ii!ualGoals
MBOCycle
#ISION
S(R'(EGB
'NNING
&'N'GE&EN(
EDEC*(ION
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HO)O)* REOR(
6hat is Re,orting 4
HOKOKU is7re,orting the
releant ,erson the!etaile! ,rogress <result of assigne!
"ob
Assigned Job
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HO)O)* REOR(HO)*)* is re,orting the ,rogress of an a-tiityor tas gien Fa-ts $ metho!s an! ob"e-tie are three main,oints that nee! to be !one in the re,orting
Fa-t em,hasis on5 6s < 2 H hat% ho% hen % here% hy ho % homu-h A many
Japanese Culture : Progress First than Result
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HO)O)* REOR(
Obligations + Etra E!ort
Re,ort hen
you Jnishyour /ob
7.asi-Re,ort8
Re,ort !uring
engaging inyour "ob
7InterimRe,ort8
Re,ort Jrst
hen Bou hae (rouble 7.a!Re,ort First 8
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REOR(K Res,onsibility S,ontaneous '-tions
HORENSO
assie Re,orting % Re,ort ith re,eate!ly L,resse! fromothers % Re,ort hat others Commit$ not on % Re,ort regular a-tiity or tas ,rogress
ositie Re,orting % Re,ort s,ontaneously % Re,ort ith haing your solution % (ell the hole truth an! your measure
as ell
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RENR')* CON('C(
RE"RAKU is
-onta-ting ith thereleant ,ersons
a-ross the!e,artments aboutthe "ob you han!le
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RENR')* CON('C(
RENR')* means to -onta-t A -ommuni-ation Au,!ating relate! or e han!le an! usuallyinole u, to the s-o,e of -ross A inter%!e,artment
(his is !one $ be-ause the RENR')* $ e -anget a lot of in,ut an! be able to loo at amore holisti- ,roblem
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RENR')* CON('C(
K Sharing InformationSharing #AC$S of the information
Sharing %EA"&"' of theinformation
Sharing a sense o(Responsibilit)
Can be
Can be
Can be
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RENR')* CON('C(
Re-eie ith EarNOR&'
Re-eie ithFa-e
RESONSE
Re-eie ith6hole .o!yE&H'(B%
*N+ERS('N+
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Conta-tK Information Sharing
HORENSO
Goo! Information Sharing
Share #arious information in a!an-e
Not only sharing the fa-t$ but also sharethe ba-groun!
Engage in regular basis atmos,here toshare information
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SO+'N CONS*(
SO+'N is -onsultingith the boss $hen you!oubt about something$
or hit u,on i!ea
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SO+'N CONS*(
Synergy by .eneJtting ea-hother
6hat Shall I !o4
6aiting ForInstru-tions
Negatie 'ttitu!e
Heres ho I ant to !o$be-ause%% %%6hat !o you
thin4
ooing for solutionositie 'ttitu!e
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SO+'N CONS*(
SO+'N is the -onsultation beteen you ithyour boss $ es,e-ially hen you hae ,roblemsin your or
Not only big ,roblem $ but only one of the,otential for een orth telling an! -onsult
/a,anese Culture Japanese boss usually want to know all that we do ,
sometimes to the trivia ...
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HORENSO
Consultation K Synergi- EMe-t
Consultation ith generating Synergi-EMe-t
S(E 1 ConJrm your on o,inion '
S(E 2 isten to su,erisors o,inion
.
S(E ; (ae in on o,inion an!Su,erisors o,inion to
-onform again'.
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HORENSO
5 S of Re,ort$ Consult < Consultation
SEE+ Inform the .a! informationSoon
Sin-ere (ell the (ruthS,ontaneous Re,ort S,ontaneouslyithout any instru-tions
Se-urity Re,ort OftenSafety 'oi! Careless mistaes
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Cause For HORENSONot Running Smoothly 4
3 +iMeren-e of un!erstan!ing
3 +i9-ult of timing
3 7I !ont ant to be s-ol!e!8
3 7I !ont ant to be interru,te!8
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Ho to re-eie Instru-tionsro,erly
Rule 1 (aing memo all the time
Rule 2 Clarify about the im,ortant,oints
Rule ; ConJrm ith .oss aboutinstru-tions beforetaing '-tion
Rule Inform .oss eerything eenthings hi-h you assumeare not im,ortant
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Corre-t Re,orting ays
Rule 1 Re,ort the fa-t
Rule 2 Re,ort from (ime to (ime
Rule ; Re,ort imme!iately es,e-iallyba! information
Rule '!! your o,inion
Rule 5 Re,ort from your si!e
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Bou are re=uire! to Re,ort$es,e-ially 6hen situation seems to -hange from
Origional lan
6hen it is foun! out that it taes longer
than s-he!ule! to -om,lete "ob
.efore Jnali?ing your "ob
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Bou are re=uire! to Conta-t$es,e-ially 6hen it is re=uire! to share the same
un!erstan!ing a-ross members
6hen you hae to get hel, from other
,arty
6hen you hae to remin! the other ,arty
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Bou are re=uire! to Consult$es,e-ially 6hen you !ont no ho to ,ro-ee!
"ob
6hen you en-ounter une@,e-te!
,roblem
6hen you hae to an i!ea $or ,ro,osal
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