High  Performance  Feedback  Training  Programme      Course  Objectives    On  completion  of  this  course,  participants  will  be  able  to:    

• Understand  why  feedback  is  critical  to  driving  better  performance    • Take  action  to  develop  a  feedback  rich  culture  within  their  team  • Distinguish  between  effective  and  ineffective  feedback  • Have  more  effective  conversations  for  performance  with  team    

     Who  is  this  course  intended  for?    This  half  day  programme  is  designed  for  people  managers  –  directors,  managers,  team  leaders,  supervisors  –  with  responsibility  for  managing  staff  and  fostering  an  effective  feedback  culture.      Course  Content    

• Programme  overview  • Core  principles  of  high  performance  feedback  • Lessons  from  the  best  –  high  performance  sport  as  a  case  study  • Criteria  for  effective  feedback  • How  to  create  a  feedback  rich  culture  • Performance  Review  meetings  –  do’s  and  don’ts  • Techniques  for  feedback  conversations    

     Assessments:  Practical  exercises  based  on  case  studies      Duration:  Half  Day