Help Thy Neighbor How to Better Communicate with Your Residents
Fairleigh Dickinson University, Madison
CampusSummer 2014
Resident Assistant Training
Listening Skills
Active Listening Skills
Use your body language to show interest:- eye contact, nodding etc.
Empathize Engage yourself:- Ask questions, clarify (but wait
until the speaker has finished) Be open-minded Avoid giving advice
Mediation
Mediation Skills
Prepare Reconstruct and understand the conflict Define points of agreement and disagreement Create options for agreement Develop agreement
** Utilize your Active Listening Skills throughout the mediation
Confrontation
Confrontation Skills Empathize Do not "hit and run." Communicate openly and directly your perceptions of, and feelings about the
issue. Focus your concerns on the issues and the other party's behavior, not on the
other party's character or personality. Comprehend as completely as possible the other person's views of, and
feelings about, the issue (EMPATHIZE) Don't preach to or interpret for the other person. FOLLOW-UP!
Concerning Behaviors
Threat to self or others Changes in behavior and mood Disorderly and disruptive behavior
Incident Reports versus
Student of Concern Reports
https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=2
https://publicdocs.maxient.com/reportingform.php?FairleighDickinsonUniv&layout_id=3
Out of Your League?
Fear Doubt Confusion Worry Unable to figure out next step
Self-Care
Supervisor Counseling Services Exercise Meditation Venting (Be AWARE of your surroundings!)
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