Download - HEJ FROM DAVID MCCABE - IKEAHEJ FROM DAVID MCCABE ACTING PRESIDENT, IKEA CANADA. Table of Contents. Fiscal Year 2016 Milestones Fiscal Year 2016 Business Performance. Customers Life

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Page 1: HEJ FROM DAVID MCCABE - IKEAHEJ FROM DAVID MCCABE ACTING PRESIDENT, IKEA CANADA. Table of Contents. Fiscal Year 2016 Milestones Fiscal Year 2016 Business Performance. Customers Life
Page 2: HEJ FROM DAVID MCCABE - IKEAHEJ FROM DAVID MCCABE ACTING PRESIDENT, IKEA CANADA. Table of Contents. Fiscal Year 2016 Milestones Fiscal Year 2016 Business Performance. Customers Life

As IKEA enters our 40th year in the Canadian market, I’m excited to welcome you to our 2016 Summary Report. Since opening our first store in Richmond, BCin 1976 with 65 co-workers, we have grown to 12 stores, 6 Pick-up and order points, an eCommerce channel, 2 distribution centres and more than 5,400 co-workers!

IKEA continues to thrive in Canada. Fiscal Year 2016 was another stellar year with impressive sales results despite challenging economic times in the retail industry. Overall, our sales grew to $2.05 billion, which represents an increase of 14.2 per cent in total sales. With this phenomenal growth, IKEA is able to further invest in the Canadian economy.

In January 2016, we announced that we would build a full-size store in Halifax that will create 300 job openings. This is the first step on our coast-to-coast expansion journey to double our stores and co-worker base by 2020. We also continued on our mission to make IKEA more accessible to the many Canadians in an affordable and sustainable way, opening 6 Pick-up and order points and introducing a Collection Point in new markets. We are well on our way to becoming a truly leading multichannel retailer and allowing Canadians to shop with IKEA any way they want.

As we strive to be a leader in the retail industry, IKEA continues to be proud to offer customers high quality products at prices so low that as many people as possible are able to afford them. And we are not willing to compromise. That’s why this year we continued to take bold actions in product safety. We have taken measures to educate consumers about the dangers of furniture tip-overs and were proud to be the first major Canadian retailer to only sell cordless window blinds and coverings.

The success of IKEA Canada over the past 40 years is due to our loyal customers and co-workers. Thank you for welcoming us into your homes for the past four decades. Here’s to another 40 years and beyond!

Kind regards,

David McCabe

HEJ FROM DAVID MCCABEACTING PRESIDENT, IKEA CANADA

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Table of Contents

Fiscal Year 2016 Milestones

Fiscal Year 2016 Business Performance

Customers

Life at Home

Democratic Design

Sustainability

Making IKEA Accessible to the Many

A Great Place to Work

Looking Ahead to 2017

IKEA in Canada

Meet our Management Team

About IKEA Canada

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Fiscal Year 2016 Milestones

SEPTEMBER 2015IKEA becomes first major

Canadian retailer to only sell LED bulbs and lighting

OCTOBER 2015New Distribution Centre

opens in Mississauga, ON

NOVEMBER 2015IKEA announces

ambition to become more accessible to the

many Canadians by doubling number of

stores in coast-to-coast expansion

DECEMBER 2015IKEA Canada opens

first Pick-up and order point in Quebec City, QC

JANUARY 2016IKEA Canada

announces a new store for Halifax, NS - the first

stop on the coast-to-coast expansion journey

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FEBRUARY 2016IKEA Canada unveils first ever commercial starring

our customers: “Make #everysecond count”

MARCH 2016IKEA Canada is

named one of the Best Employers in Canada by Forbes Magazine

MAY 2016IKEA Canada Donates $100,000

to aid in Fort McMurray relief and recovery

JULY 2016IKEA Canada introduces the first Collection Point

in Halifax, NS

AUGUST 20162017 IKEA Catalogue arrives

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Fiscal Year 2016 Business Performance

Fiscal Year 2016* was another extremely successful year for IKEA Canada, cementing our position as a leader in life at home. Total sales for the year reached a record $2.05 billion, an increase of 14.2 per cent on the previous year and the second consecutive year of double digit sales growth.

These results see IKEA Canada continuing to outpace the market. IKEA was the number one contributor to growth in the furniture and home furnishings category, with growth of nearly three times category growth of 5.1 per cent. Online sales continued to contribute to overall sales movement, with a 41.3 per cent sales uplift. Encouragingly, online growth complemented store growth, which also saw sales growth of 12.7 per cent in the past year.

Canadians continue to flock to IKEA, with more customers than ever before visiting us both in our stores and on our eCommerce channels. Store visitation increased by 5 per cent to more than 28 million visitors, while online visitation, including both IKEA web and mobile platforms, reached 88 million visitors in 2016.

IKEA Canada’s position as a market leader was further strengthened in 2016, with market share growing by 1 per cent to 9.4 per cent. IKEA sustained national number one share position for the third year, cementing our position as the preferred furniture and home furnishings choice for Canadians.

*September 1, 2015 – August 31, 2016

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$1.7 BILLION

total economic output

FISCAL YEAR 2016 PERFORMANCE

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IKEA’S ECONOMIC IMPACT

From property and payroll taxes to the above industry standard compensation we offer our co-workers, IKEA Canada is proud of the financial impact we have on the communities in which we operate and on Canada as a whole.

An EY report found that, in 2016, IKEA Canada contributed the following to Canada’s economy:

28 million visitors to IKEA stores

88 million visitors to IKEA.ca and mobile app

GROWTH ON

PREVIOUS YEAR

Source: EY Quantitative Economics and Statistics (QUEST).

$487MILLION

labour income

$257MILLION in federal,

provincial and municipal taxes

10,600 direct, indirect

and induced jobs supported

MARKETSHARE

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Customers

Our customers are at the heart of everything we do at IKEA. We work hard to create exceptional experiences whenever, wherever and however they want to shop with us. With this in mind, IKEA continually invests in developing our co-workers and improving our services so we can continue to meet and exceed our customers’ expectations.

We are proud of our world-class customer support centre and the pivotal role it plays in helping our customers across Canada. In 2016, our support centre had 1.4 million interactions with customers and we are pleased that 75 per cent of all calls were answered within 30 seconds.

As IKEA continues to grow, we recognize the importance of making the shopping experience more accessible and enjoyable for many more Canadians. This year, we opened six Pick-up and order points throughout Ontario and Quebec, and introduced a Collection Point location in Halifax, as part of our plan to bring IKEA closer to the many. We also enhanced our online and mobile platforms so we could offer our customers a seamless and inspiring shopping experience – both in store and online.

CUSTOMER SUPPORT CENTRE FACTS AND FIGURES

1.4 million interactions with customers

More than 38,000 interactions on social media

75 per cent of calls answered in 30 seconds

1 million views of website FAQs

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“I want to commend one of your customer service co-workers,

Bonacchi, for a wonderful and pleasant experience I had with him over the phone. Even though I was searching for a very low ticket item, he provided the type of service one

would expect if I was buying an entire kitchen! … Kudos to IKEA

for having such a wonderful employee on the team!”

— Sandra

“I picked up my first item from the

Collection Point in Halifax and it went smoothly. I was in and out in no time and on my way.”

— John

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Life at Home

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LEADER IN LIFE AT HOMEAs life continues to change and evolve, it becomes increasingly important for IKEA to understand customers and to explore what makes a home, so we can continue to improve our business and product offerings.

Over the years, IKEA Canada has gathered extensive knowledge about life at home through customer surveys and home visits, as well as through research performed by universities and other third-party organizations. In order for us to reach as many people as possible, we first need to get to know how the many individuals in each local market live at home.

In 2016, our co-workers visited 250 homes across Canada to explore the needs, frustrations and dreams that people have at home. The insights gathered offer a very real window into local consumers’ lives, and help us to ensure that we offer the necessary range of solutions to make everyday life a little bit better. Insights gathered from these home visits are also used in our store showrooms across the country, so they accurately reflect local living situations.

IKEA LIFE AT HOME REPORTIn 2016, the global IKEA Life at Home survey was carried out in 12 cities around the world: Berlin, London, Madrid, Moscow, Mumbai, New York, Paris, Shanghai, Stockholm, Sydney, Zurich and, for the first time, Toronto. This was the first time that a Canadian city was included in the survey, and more than 12,000 responses were gathered from Torontonians.

One of the most interesting insights revealed in the survey was that feelings of home for Torontonians are strongly tied to both taste and smell. This insight was particularly useful as we began planning for our two-year commercial focus: “It Starts with the Food.’’

SAFER LIFE AT HOMESafety is IKEA’s top priority and we are committed to taking a leading role in ensuring that Canadian homes are as safe as possible. As part of this commitment, IKEA Canada has made some bold moves in 2016 to raise awareness levels about safety hazards in Canadian homes.

In October 2015, IKEA became the first major Canadian retailer to only sell cordless window blinds and coverings. In June 2016, IKEA proactively announced that we would only sell chests of drawers that meet the voluntary North American ASTM standard requirements on free-standing stability, raising awareness about the hazards of furniture tip-over in Canadian homes.

From product innovation to the high standards we set for ourselves, we continue to look for ways to set a leading example within the industry.

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30%of Torontonians associate

home with a particular smell

66%say that they cook

their favourite meals to create a feeling of home

77%of Torontonians say that eating and drinking with others is their most common activity

when spending time at home

1in3Torontonians agree that there are

foods that taste and smell like home

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Democratic Design

DESIGN FOR EVERYONEAt IKEA, good design is not just about making things — it’s about making things better. We call our approach “Democratic Design,” which focuses on achieving the right combination of form, function, quality and sustainability, all while being accessible to the many at a low price. Our product developers have to find the right balance of all these elements throughout every step of the design process — a unique challenge that keeps us innovating and evolving. Every year, we visit homes around the world to find out about people’s needs and dreams so that we can design solutions that make the everyday a little bit better for everyone. It’s not easy, but IKEA has always been about doing things differently.

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GOOD DESIGN IS DEMOCRACTIC

To make the world more beautiful

To make everyday life easier and

more meaningful

To make everything last longer and age more gracefully

To take responsibility

and improve our impact on people and the planet

To make products

affordable for the many people

FORM FUNCTION QUALITY SUSTAINABILITY PRICE

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VARDAGEN DINNERWAREIn February 2016, we introduced a timeless and traditional collection of VARDAGEN cookware and tableware, designed for preparing and eating. In Swedish, VARDAGEN means “every day,” which is just how often the dinnerware is meant to be used. Made in durable, simple and classic stoneware, the collection includes different sized bowls, a serving plate, a side plate, a mug, a teacup and a saucer. The designs are multi-functional and trans-cultural: the VARDAGEN small bowl, for example, is the right size and shape for a rice bowl in Asia and also perfect for a side salad or cereal bowl in other parts of the world.

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FURNITURE FOR FLEXIBLE LIVINGIn 2016, IKEA products were recognized at the prestigious RED DOT Design Awards, where we won three awards in the Product Design category. One award-winning product, the LISABO series, was recognized for “re-writing the rules of space, as well as design, sustainability and even time.” Designed by Knut and Marianne Hagberg, the LISABO series is a collection of six multi-functional tables that can easily be moved around the home, meeting different needs in the living room, study, dining area or bedroom. The LISABO series has been available in IKEA stores across Canada since August 2015.

In Fiscal Year 2016, we launched new products and have evolved classic designs, all of which were built on the principles of Democratic Design.

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COMMITTED TO OUR SUSTAINABLE FUTUREAt IKEA, we believe in having a positive impact on people and the planet. For many years we’ve focused on resource efficiency and helping to create a better everyday life for the many people. We now want to take even bigger steps to create a more prosperous future for all Canadians.

We are working to inspire and enable millions of Canadians to live a more sustainable life at home, by pursuing our own resource and energy independence and striving to create a better everyday life for the people who are touched by our business. We are making great progress, but so much more remains to be done.

ONE OF CANADA’S GREENEST EMPLOYERSIKEA Canada’s commitment to sustainability extends not just to our operations and products, but to our people as well. We are very proud to have been named one of Canada’s Greenest Employers for the eighth consecutive year by Mediacorp for our continued commitment to sustainability. This special designation recognizes employers that lead the nation in creating a culture of environmental awareness in their organizations.

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Sustainability

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SUSTAINABLE LIVING. FOR EVERYONE.At IKEA, we believe that sustainable living should be affordable for all, and we aim to be the natural destination for a more sustainable life at home. As a result of our efforts to promote solutions for sustainable living in our stores and through our communication channels, we have seen sales of our sustainable living products grow at a rate that is approximately double our total sales growth. This makes us one of the top IKEA markets in the world for growing sales of products for sustainable living.

We began Fiscal Year 2016 by celebrating the complete changeover of our entire lighting range to LED technology, a first by a Canadian retailer. This commitment — to make the most efficient lighting available at a low price to the many people — was made in 2012 in our global People & Planet Positive strategy and was achieved on time.

For three years now, IKEA Canada co-workers have had the opportunity to test at home IKEA products that enable a more sustainable way of life. This year, the program continued with over 100 co-workers taking part, sharing their insights into and then documenting the benefits of sustainable living with all co-workers.

In 2016, we invited our customers to join us in this initiative for the first time, and called it the Sustainable Living Project. Twenty four households across the country have taken part in this real-life experiment, testing IKEAproducts in their homes to reduce consumptionof energy and water, reduce and sort waste,grow their own food and live a healthier lifestyle. Read their stories at: sustainableliving.ikea.ca

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CELEBRATING 20 YEARS OF GREENING COMMUNITIES TOGETHERIKEA Canada is celebrating two decades of partnership with Tree Canada, the country’s number one national tree planting charity. Over the course of this partnership, IKEA Canada has donated over $750,000 and IKEA Canada co-workers have planted well over 25,000 mature trees and shrubs in the communities where we operate. To recognize this long-standing partnership, the IKEA team planted 20,000 young trees last year and the two organizations teamed up on the IKEA Outdoor Classroom contest, providing resources for two schools to construct and operate outdoor learning spaces.

SUPPORTING CHILDREN IN TIMES OF NEEDWhen wildfires ravaged Fort McMurray, IKEA Canada offered our support to establish child-friendly spaces to help bring families comfort, laughter, play and affection during a time of crisis. These spaces were established quickly in partnership with Save the Children Canada, alongside other spaces equipped with change tables and comfortable seating for nursing and new mothers. IKEA Edmonton also worked with Edmonton Emergency Relief Services to provide home furnishings to offer immediate relief at evacuee centres in the city.

WELCOMING REFUGEE FAMILIESAt IKEA, we know that home is the most important place in the world. In response to Canada’s pledge to welcome 25,000 Syrian refugees to Canada, IKEA Canada launched a Refugee Support Program with a commitment of $190,000 of in-kind support to be delivered evenly through each IKEA location across Canada.

The Rassoul family was one of the households to receive support through this program. The family arrived in Canada in December 2015 after fleeing their home and spending four years in a refugee camp in Lebanon. After enjoying an IKEA breakfast at IKEA Etobicoke, the Rassouls spent three hours with IKEA co-workers to select a new sofa bed, coffee and side tables, three beds and mattresses for the kids and a dresser, filing cabinet, shoe rack and living room rug to make their new house feel more like a home. Before leaving the store the family met with store manager Ivana Colatosti, who welcomed them to Canada and presented them with a take-home bag of small items and treats for the children to enjoy.

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RENEWABLE ENERGYThrough our wind farm in Alberta

and three solar installations in Ontario, IKEA Canada produces renewable energy equivalent to more than double our energy

consumption across the country.

EXPANSIONWe have broken ground on

IKEA Halifax, designed as the most sustainable IKEA store in Canada and a flagship for

future developments.

COTTONAll cotton in IKEA products comes

from more sustainable sources (through the Better Cotton

Initiative, or equivalent standard).

WASTE DIVERSIONSIn stores, 85 per cent of waste material is diverted from landfill through sorting and recycling programs at each location.

ELECTRIC MOBILITYAll IKEA Canada stores feature

electric vehicle charging stations to support the adoption of

near-zero-emissions transportation.

FLAT PACKIKEA is known for our iconic

“flat pack” method of packaging, which dramatically decreases the

number of shipments required and the associated emissions.

REFUGEE SUPPORTOur refugee program has provided assistance to nearly 200 families,

helping them to establish new homes in Canada.

SOCIAL IMPACTIKEA is celebrating 20 years of partnership with Tree Canada,

greening communities across the country and supporting childhood

development through environmental experiences and education.

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SEAFOODAll seafood sold at IKEA restaurants

and Swedish Food Markets is third-party certified as responsibly sourced by the Marine Stewardship

Council and Aquaculture Stewardship Council.

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Making IKEA Accessible to the Many

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IKEA Canada made great strides in 2016 towards making the brand more accessible and convenient for the many Canadians. Whether they shop in our stores or interact through our eCommerce platforms, customers benefitted this year from IKEA’s increased presence in Canada.

KICKING OFF OUR EXPANSION JOURNEY IN HALIFAXIn 2015, IKEA Canada announced our ambition to double in size by 2025 and expand from coast to coast. To achieve this goal, IKEA Canada will open in new locations with existing formats and also introduce some new formats over the next ten years. In January 2016, we announced a new IKEA store for Halifax, Nova Scotia — the first new store on this expansion journey. IKEA Halifax will be constructed to operate as the most sustainable IKEA store in Canada, with a particular focus on energy efficiency and waste avoidance.

PICK-UP AND ORDER POINTSIn 2016, IKEA Canada opened six Pick-up and order points. With five locations in southern Ontario (Whitby, Kitchener, St. Catharines, London and Windsor) and one in Quebec City, the global pilot aimed to make IKEA immediately more accessible to Canadians in markets that might not yet support a full IKEA store. Customers can now shop for their favourite products in the Pick-up and order point or online, and have them delivered for only $20 to a location closer to where they live. Canadian locations have been among the most successful in the global project, proving that our customers are eager to interact with IKEA in more ways and across a wider variety of channels.

COLLECTION POINTSIKEA Canada also launched another new format in 2016: Collection Points. Owned and operated by third-party service providers, Collection Points provide Canadians with the ability to purchase IKEA products online and pick them up closer to where they live. This new format was successfully introduced in Halifax in Fiscal Year 2016, with several more locations to be announced over the course of 2017.

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TRANSFORMATION INTO A MULTICHANNEL RETAILEROur aim is to provide our customers with one consistent IKEA experience, no matter which channels they choose to use. Whether customers interact with IKEA through our catalogue or shopping app, by commenting on and liking our social media posts, or by visiting our stores, we strive to provide a unique, relevant, simple and integrated experience across all touch-points. In 2016, as part of this transformation journey, we enhanced our online and mobile platforms to offer our customers a seamless shopping experience. We continue with this transformation into Fiscal Year 2017 and beyond as we look to provide a consistent brand experience wherever, whenever and however our customers choose to shop with us.

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A Great Place to Work

Our co-workers are a diverse group of down-to-earth, straightforward individuals with a passion for home furnishings, who share an inspiring vision: to create a better everyday life for the many people. This shared vision is at the heart of our work and lays the foundation for our inclusive, empathizing, open and honest culture.

Our values-based recruitment continues to attract high potential co-workers and leaders to our organization. This is vital as we look to double the number of co-workers in coming years to support our expansion plans. In 2016, more than 900 co-workers joined IKEA Canada and we are now a dedicated team of 5,400 co-workers nationwide.

Diversity continues to be a focus in our workplace, with a strong emphasis on gender balance. We are pleased that 55 per cent of our co-workers and 55 per cent of our managers are women.

BY THE NUMBERS

We have 5,400 active co-workers

55 percent of IKEA managers are female

Our oldest co-worker is 80 years old

IKEA received 73,777 applications in Fiscal Year 2016

We hired 900 new co-workers in Fiscal Year 2016

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“When I walk into work every day, it’s like we are a small

version of the world. Nobody is the same but we all have equal rights and equal opportunities. What is

truly unique is knowing that, while we are all different, these values

create a bond and, with this, we can accomplish anything together.”

— Tamara, Kitchen & Business Specialist, eCommerce

“IKEA is unlike any workplace in terms of

culture. The people I work with are amazing, talented individuals.

I think we all bring something different to the table and with our shared knowledge we build

and learn from each other.”

— Joey, Kitchen Planner,Ottawa

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BUSINESS AND PEOPLE TOGETHERAt IKEA, we believe that our people are the key to developing the business and delivering results. It is our co-workers who create the company’s inner strength and make a difference to our customers and our business every day. To thank our co-workers for their contributions to our ongoing success, our benefits package includes the One IKEA Bonus program and Tack! (Swedish for “thank you”) loyalty program, which allows IKEA to share our successes with all co-workers.

In 2016, we were delighted to be named one of Canada’s top employers by Forbes Magazine. We have also been named one of Canada’s Greenest Employers by Mediacorp for the last eight years.

“My whole life had been about IT, but eventually I started thinking,

why limit myself? I wanted to explore how my knowledge and competence could contribute to other fields in the IKEA world.

From IT in China I made the jump to retail logistics in Canada. It is

definitely mind blowing!”

— Yidong, Sales Support Specialist, Service Office

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GIVING ALL CO-WORKERS THE OPPORTUNITY TO GROWAt IKEA, we believe in our co-workers’ abilities to do their best, to explore their individual and diverse talents and to continue to grow both personally and professionally. We encourage our co-workers to be curious about their growth opportunities and to explore new situations so they can learn and take the lead in their personal development.

In April 2016, IKEA launched our first ever Talent Week, a week-long event occurring simultaneously in all IKEA units and countries around the world. Talent Week involved more than 155,000 co-workers globally, including over 5,000 Canadian co-workers.

Co-workers were invited to several events and activities designed to help them discover the many ways they could grow and develop their careers at IKEA. We also launched a new online tool, IKEA Journeys, to inspire co-workers with possible career opportunities. The tool shares inspirational stories of how co-workers have grown and developed in their current jobs, or how they have moved across units and functions, helping to show how careers can take shape within the IKEA organization.

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“IKEA has been present by my side at all times supporting my professional and personal

development. It is probably one of the best feelings to be able to stay true to who you are and be completely safe about it. IKEA

allowed me to grow and learn new things by believing that I could

make a difference and have a positive impact.”

— Julie, Customer Support Centre and eCommerce Manager

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Looking Ahead to 2017

CELEBRATING 40 YEARS IN CANADAIn Fiscal Year 2017, IKEA celebrates an exciting milestone: 40 years in Canada.

To kick off this anniversary year, we worked with the IKEA Museum in Sweden to open the IKEA Then & Now exhibit in downtown Toronto. It offered visitors the opportunity to take a trip down memory lane, as they explored IKEA’s roots and how life at home has evolved over the past four decades, as well as some of the iconic IKEA products that have featured along the way.

IT STARTS WITH THE FOODAs we move into a second year of our commercial theme, “It Starts with the Food,” we will focus once again on our kitchen, dining, cooking and eating ranges, and also on our IKEA Food business. Fiscal Year 2017 will see the refresh of our kitchen services, including the introduction of one-on-one kitchen planning in store, which will better support our customers during a complex purchase process.

As part of our ongoing commitment to improving the entire IKEA food experience, Fiscal Year 2017 marks the launch of a new breakfast offering in all IKEA restaurants in Canada. The new menu includes children’s and vegetarian options, and we now serve cage-free eggs. Our Swedish Food Markets, which offer customers a taste of Sweden to take home with them, will also be remodelled in all units to provide a more inspiring and welcoming experience.

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DEVELOPING THE BUSINESS AND PEOPLE, TOGETHEROver the coming year, we will continue our commitment to making IKEA Canada a modern and humanistic workplace, with a focus on enhancing our co-worker experience. We will re-energize our ways of working to better meet the realities of our co-workers today, particularly when it comes to scheduling, working hours and building trust through equality and open communication.

Fiscal Year 2017 will see the introduction of a wellness strategy that provides co-workers with flexibility in balancing life at home and work, and the launch of a Total Rewards approach that ensures we are looking after our co-workers both during their years at IKEA and also in the years that follow.

A MORE SUSTAINABLE FUTURE FOR IKEA AND OUR CUSTOMERSIn 2017, we will continue to progress our sustainability agenda as we work to strengthen our commitment to people and the planet. We will continue to move towards a clean energy future with further investments in renewable energy generation. We will also focus on enabling a more sustainable life at home, engaging customers as ambassadors to demonstrate that sustainable living is not only good for the planet, it’s good for the wallet as well. Fiscal Year 2017 also sees IKEA focus on supporting the development of a circular economy and, as a convening sponsor of the Circular Economy Innovation Lab, we will test solutions for extending product life, second life, take back and recycling, while sharing our learnings with other private and public sector leaders and innovators.

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IKEA in Canada

LEGEND

STORE

STORE COMING SOON

PICK-UP & ORDER POINT

COLLECTION POINT

DISTRIBUTION CENTRE

WINDFARM

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12 STORES 6 PICK-UP & ORDER POINTS

2 DISTRIBUTION CENTRES

1 COLLECTIONPOINT

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IKEA CANADA MANAGEMENT TEAM

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ALVARO CARMONALogistics Manager

BILKIS ZACHARIAHChief Financial Officer

LAUREN MACDONALDMarketing Manager

JESSICA OINASBusiness Navigation Manager

KYM BEGGS Communications Manager

ROB KELLYSales Manager

STEPHEN BOBKOHR Manager

LIZ WILSON Deputy Retail Manager

DAVID MCCABEActing President

Meet our Management Team

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Alain Cloutier Montreal Store Manager

Isabelle AuclairBoucherville Store Manager

Janet McGowanNorth York Store Manager

Steven FosterRichmond Store ManagerJacob BrandbergCalgary Store Manager

Randy GattVaughan Store Manager

FROM LEFT TO RIGHT

Jennifer Allen Winnipeg Store Manager

Xiao Chen Ottawa Deputy Store Manager

Zulfiya Nurgalieva Ottawa Store Manager

Alan Corbett Edmonton Store Manager

Julie BelangerCustomer Support Centre and eCommerce Manager

Laura Barbisan Burlington Deputy Store Manager

Tom Suter Coquitlam Store Manager

Ivana Colatosti Etobicoke Store Manager

Lena WirmolaBurlington Store Manager

Helen LobergCoquitlam Deputy Store Manager

Adele Aberin Galupe Richmond Deputy Store Manager

STORE MANAGERS

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IKEA is a leading home furnishing retailer with 375 stores in more than 50 countries worldwide, which are visited by 884 million people every year.

IKEA Canada has 12 stores, an eCommerce virtual store, six Pick-up and order points in southern Ontario and Quebec City, and a Collection Point in Halifax. In 2016, IKEA Canada welcomed 28 million visitors to our stores and 88 million visitors to the IKEA.ca website.

Founded in 1943, the IKEA business philosophy is to offer a wide range of products of good design and function at prices so low, the majority of people can afford them. For more information on IKEA, please visit www.IKEA.ca

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About IKEA Canada

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