HANDLING OPEN
FORUMSBy
Jheryl Kaye B. Navalta
DEATH BY OPEN
FORUM
DEATH BY FIRING SQUAD DEATH BY
GUILLOTINE
DEATH BY A DOZEN
STAMPEDING ELEPHANTS
Did you…
As I said in my
speech earlier…
If you were
listening…
I know you said it earlier
but I just wanted to
know exactly if…
SURVIVAL TIPS AGAINST
GUILLOTINES, GUNS AND
GHASTLY OPEN FORUMS
1. Anticipate reactions and PREPARE your
answers.
“ Know forty times more than your
subject”
- Dale Carnegie
2. View objections as
challenges and stay positive.
Thank you
for that very
interesting
question…
For VIP’s like
you…
May we ask the lovely lady here…
3. Answer clearly and to
the point.
KeepIt
Sure andStraight
(Clarity and Directness)
4. Act as problem-solver or counselor.
PROBE• Inquire
further.“Sir, may we know why you think the price is too high?”
“If I got you right, you’re asking if…”
LISTEN• Listen
intently, sincerely and open-mindedly.
ACCENTUATE POSSITIVES
• Give stress or emphasis.
OFFER ALTERNATIVES
• Help, don’t hinder. Collaborate, don’t contradict. Light the candle, don’t curse the darkness.
5. Be tactful and cautious in conflict.• Humility and open mindedness.
1.)”Swallow your pride once in a while. It’s not fattening anyway.”2.)“Consider everyone innocent until proven otherwise.”
I understand how you feel however…
I agree with you, however
…
That’s very true,
sir, although…
I appreciate your bringing
that up, although…
That’s a valid point
ma’am but…SINCERI
TY
* Avoid loaded words.
* Avoid changing their words
6. Past the ball (involve others).
7. DEFECT or IGNORE irrelevant
comments or situations.
8. PRACTICE your open forum
dialogue aloud.
Reference:• “Speak with Butterflies” by Rodolfo
‘Dups’ de los Reyes
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