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E-COMMERCE: YOUR PATH TO GLOBAL GROWTH

BRITAIN’S E-COMMERCE MARKET:

2014 – £42 billion2018 – £61 billion

9.9% growth

FRANCE’S E-COMMERCE MARKET

2014 – £21 billion2018 – £34 billion

12.3% growth

GERMANY’S E-COMMERCE MARKET

2014 – £27 billion2018 – £44 billion

12.8% growth

US E-COMMERCE MARKET2014 – £160 billion2018 – £232 billion

9.8% growth

CHINA’S E-COMMERCE MARKET

2014 – £97 billion2018 – £308 billion

33.3% growth

JAPAN’S E-COMMERCE MARKET

2014 – £34 billion2018 – £58 billion

9.9% growth

SOUTH KOREA’S E-COMMERCE MARKET

2014 – £15 billion2018 – £22 billion

9.5% growth

AROUND THE WORLD, OPPORTUNITIES FOR ONLINE RETAIL (E-COMMERCE) CONTINUE TO GROW:

The UK is the world’s largest net

e-commerce exporter

Britain is the world’s most

broadly connected country

25% of the global population

speaks English

TO GROW YOUR INTERNATIONAL BUSINESS THROUGH E-COMMERCE CHANNELS, YOU NEED TO CONSIDER:

HOW TO GET STARTED

PRICING, COSTS AND DUTIES

TARGET MARKETS

REGULATIONS & RESTRICTIONS

SHIPPING & DELIVERY

WHAT IS THE BEST E-COMMERCE PLATFORM FOR MY BUSINESS?

An online store on your company website Online marketplaces

HOW DO I BEST PRICE MY GOODS FOR THE INTERNATIONAL E-COMMERCE MARKET?Understand all the costs of selling globally to get your pricing right, including duties, Customs fees, insurance and shipping. (Including the size and weight of your shipments.)

Consider what kind of pricing model to adopt for each market. You may want to adapt different pricing models for different markets.

Many of your international customers won’t be expecting to pay duties or taxes, especially when receiving gifts. With a Delivery Duties Paid (DDP) service, you as the sender can bill all duty and tax charges back to your account.

WHAT REGULATIONS AND RESTRICTIONS DO I NEED TO BE AWARE OF WHEN EXPORTING?

To sell abroad

You need to be set up as an exporter with HMRC with EORI number.

Prohibited items

Can vary from country to country.

Restricted items

May need additional approvals and paperwork to travel.

THE ONLINE SHOPPING EXPERIENCE ISN’T OVER WHEN YOUR SHIPMENT LEAVES YOU

SERVICE OPTIONS

NETWORK REACH AND

CAPABILITIES

TRACKING AND NOTIFICATIONS

DELIVERY AND PICK-UP

OPTIONS

To provide an outstanding experience to your customers, plan how you will manage:

SERVICE OPTIONS

Offering express delivery can help increase basket values!

When a leading fashion retailer began

offering an express service in place of standard

deliveries, their volumes increased five-fold with

no additional marketing efforts

BRITISH BUSINESSES ARE IN AN ESPECIALLY STRONG POSITION TO SELL INTERNATIONALLY THROUGH E-COMMERCE CHANNELS

SHIPPING

DELIVERY AND PICK-UP OPTIONS

DOOR-TO-DOOR DELIVERY

LEAVE WITH NEIGHBOUR

LEAVE IN A SAFE PLACE

COLLECTION POINTS

LOCKERS

SMS PRE-ALERTSTRACKING ORDER PROGRESSNOTIFICATIONS

RETURNS

When Paul Smith offered

an express service, basket values

increased by 69%

Countries like South Korea are known for their low return rates but this can vary

by market

CONTACT US

Our dedicated e-commerce guide:

www.dhlguide.co.uk /e-commerce

Email:

growyour ecommerce @dhl.com

Consider how your customers would like to receive their products.

To provide an outstanding experience to your customers, take into account:

Keep your customers informed of where their deliveries are and when they will arrive.

Think about making returns free to increase basket values.

AUSTRALIA’S E-COMMERCE MARKET

2014 – £6 billion2018 – £9 billion10.7% growth

RETURNS