Good Afternoon! 9/11/13
• Today we are:– Discussing consumer rights and
responsibilities• Consumer Obligations
• Next class:– Comparison shopping – ideas?
• Tuesday:– Quiz on Consumer buying process, rights and
responsibilities
ConsumerRights and
Responsibilities
1. To Safety / To Use Products Safely
Right:• Government Protection
• Food and Drug Administration (FDA)• Consumer Product Safety Commission
(CPSC)
• Read information, use and care booklets.
Responsibility:
2. To Be Informed/ To Seek Information and use it to
make decisions
Right:• Protection against false
and misleading information.
• Choose appropriately
Responsibility:
3. To Choose / Choose goods and services carefully
Right:• A variety of
products• Competitive
prices• No
monopolies
• Shop a variety of places.
• Use consumer magazines
Responsibility:
4. To Be Heard /To speak up and let likes and
dislikes be known.
Right:• Complain
• BBB• Consumer
Protection Agency
• Complaint letters
• Support reputable businesses
Responsibility:
Case Studies
• Read 3 case studies and answer the questions
• Can work with a partner after reading on your own– Discuss the situation and possible answers– Decide on best answer and write it down– We will discuss as a class when everyone’s
done
Let’s Review!
• Know your rights video• Summary:
– Write a one paragraph summary of your consumer rights and responsibilities• Why is it important to know your rights as well as
your responsibilities?• What can happen if you don’t know your rights?• How will you make sure you are being a
responsible consumer in the future?
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