Global Support
Reasons to choose Invenio to maintain ‘business as usual’
…an invenio business solutions presentation
To maintain the stability of your SAP system, and to ensure it can meet the demands of an improving economic outlook, you need to ensure optimal system performance with 24/7 availability….
…. So, look at Invenio
Europe
• United Kingdom• Ireland• France • Italy• Germany• Austria• Netherlands• Belgium• Finland• Sweden• Denmark• Norway• Switzerland
Asia-Pacific
• India• Malaysia• Singapore• Thailand• Sri Lanka• Japan
Africa and Middle East
• Egypt • Dubai• South Africa• Kenya• Saudi Arabia
North America
• United States• Canada
Invenio support including experience of local reporting and regulatory requirements is available in the following countries
Local Support
24/7 Application Management Support
SAP System Monitoring and EarlyWatch Alerts
SAP Change Request Management
Root Cause Analysis
SAP OSS Support Mgmt
SLA Report
SAP Support Services
What we offer to support you
40%
Save up to 40% on support costs and enhance your SAP investment
Cost Saving
“The Invenio people are incredibly helpful, with a strong ‘can do’ ethos. Their skills in SAP are clearly very evident.”
Damian Hudson, Head of IT, SPP Pumps
Absolute Transparency
We combine all your support needs into one, easy to understand, transparent contract – you know exactly what you are paying.
• Flat-rate pricing across all services• No higher rates for reduced hours or length of
contract• No hidden fees• No admin charges• No top-up costs• No unnecessary ‘optional’ extras• No lock-in
Breadth of Expertise
5 years3 years
Senior Support Consultants offer over five years SAP experience
Support Consultants have three years SAP experience
We promote a continual learning culture whereby our consultants are encouraged to expand their knowledge through structured learning and formal solution certification processes.
Customer Service
Rigorous SLA’s In 2012 Invenio met their SLA commitments across all support agreements in 99% of cases.
Named Support TeamAssigned consultants will be fully trained in your system, and will understand your SAP landscape, customisations and any specific requirements – whether industry or geographically.
“Invenio’s staff turnover has been very low, affording us continuity and familiarity…and the consultants’ experience in their field is first rate”
Neopost
Director Commitment
One of our Directors takes personal responsibility for your relationship with Invenio and is available 24/7 for anything you wish to discuss.
“We find Invenio to be very proactive in sitting down with the business and its users to really understand how we use SAP – thus making the support they provide highly tailored to our needs.”
Random House
Expertise
SAP Partner Centre of Expertise Accreditation (PCoE)
Awarded to only the most qualified implementation and support partners.
Consistently delivering reliable support and great customer service for a range of SAP software solutions.
Why Invenio Why choose Invenio for SAP
Support?Here are just a few of the benefits our customers have seen by using Invenio Global Support Services:
• Simplified support – helping to resolve problems faster.• Increased uptime and system availability – improving user
satisfaction.• Reduced operating costs and increased system efficiency.• Support for all resource and skill constraints.• Reduced number of system outages and related costs.• Savings of up to 40% on SAP Support costs.
thanks for watching
+44 (0)330 440 1800
[email protected]@invenio_sap
to find out more please contact us on….
…an invenio business solutions presentation
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