GIS ONE CALLTICKET MANAGEMENTImproving the level of public service

Presented By:

City of Cedar Rapids GIS Manager

City of Cedar Rapids GIS Analyst

Russell Camp, GISP Adam Galluzzo

One Call Overview Commonly referred to as “Call Before you Dig” Goal of Iowa One Call:

To protect citizens and prevent damage to underground facilities .

Free Service to excavators/homeowners Mandated by Law, (chapter 480, Iowa Code)

One Call Overview

City Owned

underground

utilities:

850 miles of Water Mains

725 miles of Sanitary Sewer Pipe

592 miles of Storm Sewer Pipe

130 miles of

Fiber Optic Cable

Locate Requests Old Method:

Excavator contacts Iowa one call (IOC) IOC records all necessary information, and

determines if the excavation is within the utility service area for Cedar Rapids

IOC E-mailed appropriate tickets (locate requests) to a designated Cedar Rapids e-mail inbox.

Tickets were printed daily and Office Staff and locators for each utility would sort through each ticket to determine if the excavation was near their underground utility.

Locate Requests Cedar Rapids receives Approximately

20,000 locate requests per year. X4 utilities (Water, Sewer, Signals, Fiber) =

80,000 80,000 X avg. 3 Min. per ticket for office

staff to sort and map (Arc Reader) = 4000 man hours per year.

Sorted tickets (paper copies) distributed to locate staff for field verification.

Located tickets returned to office staff for response.16 X 7 X

GIS Ticket Management The Need

To improve efficiency and reduce expense in the response to 20,000 + utility One-Call locates annually preformed by city staff for city owned utilities.

The Solution New GIS software application for processing

One-Call locate tickets.

GIS Ticket Management RFP issued

The City selected Pro West & associates to develop the GIS One-Call utility locate system. http://www.prowestgis.com

Pro West worked closely with stakeholders to develop the scope for the new GIS ticket management system.

The new system went live October 9th 2012.

How it works Tickets are transmitted via FTP to Cedar

Rapids

How it works Tickets reside in FTP folder as text files

How it works

Daily Audit E-mail Service

Emergency ticket e-mail and text notification

OCTM – One Call Ticket Monitoring

service.

How it worksRecords are created in the TICKETS Table on the SQL ServerFrom the ticket files.

Daily audite-mails

How it works

Daily Audit E-mail Service

Emergency ticket e-mail and text notification

OCTM – One Call Ticket Monitoring

service.

Accessing Spatial Data for maps

Applications:• One Call Web ApplicationScheduled Tasks•Geocode tickets every 5 minutes.•Create Address XMLZ file.•Update Days Old Field for ticket features.•Remove Cleared ticket points from feature classes.

Accessing One Call Web

Application

One Call Web Application Demo

Return on investment 3475.2 man hours re-directed to other

priorities Reduced incidents resulting in damage to city

owned infrastructure Increased accountability of locating staff Greater efficiency of locators, wireless

integration provides real-time GIS data access and search capabilities in the field.

Reduced paper/printing costs Increased service level to customers

Error notification One Call System e-mails staff error

messages if: Connection between CEDAR RAPIDS and

Iowa one call goes down ArcGIS Server goes down GIS or SQL connection goes down

Contingency application