A Case Study:Government Agency Using GEVMEInternational Enterprise Singapore (IE Singapore) Using GEVME Event Management System
Eugene Yang
International Enterprise (IE) SingaporeGovernment agency promoting Singapore’s external economy.
Promotes growth of Singapore based companies and international trade.
1.User Research
Event Managers
Finance Managers
Marketing Managers
Customer Service Managers
IT Security Managers
To find out about users’ experiences, pains and working processes for events.
User Groups Research
Pain Points● Long and complex process to create events● Tedious to input content on event pages● Only captured successful registrations
○ Manual process managing event registrations ○ Registration data were kept in excel files
● Event data was not accessible to other users
1.User Research
3.Business Process Design
EventManagement
Free EventsPaid Events
Private EventsSupporting Events
AttendeeManagement
Online Payment Cheque Payments
Free EventsManual Registrations
Preconfigured forms, email templates, payment info for different types of events
ProcessOptimisation
Marketing Manager
Finance ManagerEvent
Manager
Customised and streamlined workflow for event management
ProcessOptimisation
Workshops / Trainings
Internal Functions
Hidden from Calendar and Listings Private Pages
Password protected and private events hidden from calendars and listings
ProcessOptimisation
Granular assignment of access to individual roles based on IE’s business requirements
CentralisedControl
Event Manager
Event Approver
Finance Manager
Finance Officer
Administrator
Integrated with eNets for credit card payments and backend for settlement list to finance data
Integration Process:
Integrations
ConsolidatedFinances
Internal Events Registrations
Easy Onboarding for New Users
CentralisedAttendee Data
IncreasedEfficiency
Real-time Reports Readily Available
$$$
The Experience
Multiple Stakeholders
Project Sponsors
Soft Launch
Important to take the time to understand each of their requirements and processes
Critical for project sponsors to be in meetings to collectively agree on proposed business processes
Allowed for a gradual introduction to main users and refining of business processes
Thank You
www.gevme.com
@gevme
http://www.linkedin.com/company/gevme
https://www.facebook.com/GEVME.Events
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