2© 2013 Sirota Consulting LLC
4 Important Numbers
27% Decline in employee satisfaction in Singapore in the last year
2009 2010 2011 2012 2013505560657075808590
16% Difference in stock performance of a highly engaged company vs. their matched comparisons
2.7% Average monthly recruitment rate in Singapore. By the end of the year, 1 in 3 are new.
33% Percentage of companies who gather feedback from new hires
3© 2013 Sirota Consulting LLC
Sirota’s Background
Founded in 1972
We survey 1-1.5 million employees every year in companies like these:
We help companies find people solutions to business challenges
Today I want to talk about…
Engagement & performance
Engagement in new hires
An engaging on-boarding experience
Assessment Analysis Action
4© 2013 Sirota Consulting LLC
Is Employee Engagement Linked to Performance?
EE P?Efficiency
Innovation
Customer Service
Sales Performance
Turnover
Team Performance
Stock PricesThere’s a growing body of evidence that suggest Engagement is linked to multiple outcomes
But what about specifically in Singapore?
Performance
5© 2013 Sirota Consulting LLC
Senior Leadership Performance Ratings
N
35 leaders in Singapore
Lower Performers
Average Performers
Average Performers
Lower Performers
Who? One of Singapore’s largest employers with more than 100 years of history.
Singapore Case Study: Engagement to Performance
Top Performers
• Clear communication• Involve employees• Processes for cross-team
collaboration• A sense of shared future• Highly Engaged Employees
Top Performers
• Climate of fairness & respect
• Use external ideas• Tools & focus on
performance
Getting the basics right
A Culture of Engagement
Performance
Singapore Case Study
6© 2013 Sirota Consulting LLC
Engagement Trends in Singapore
2009 2010 2011 2012 201350
60
70
80
9077 79 81
86 84
Motivated
2009 2010 2011 2012 201350
60
70
80
90
7075 78
8681
Proud
2009 2010 2011 2012 201350
60
70
80
90
6069 72
80
63
Overall Satisfaction
2009 2010 2011 2012 201350
60
70
80
90
6572 71 73
64
Recommend the Company
Performance
After years of improvement, Engagement dipped last yearSingapore data
7© 2013 Sirota Consulting LLC
So, what about New Hires?
5+ Years
3-5 years
1 - 3 years
Less than a Year
82
79
80
86
Motivated to go above and beyond (%)
New hires
Approximately 9 out of 10 employees are engaged during their first year
Global Data
8© 2013 Sirota Consulting LLC
How does Engagement change in the first year?
8
30 Day 90 Day 180 Day 365 Day60
70
80
90
10091
86
76 75
Engagement
30 Day 90 Day 180 Day 365 Day60
70
80
90
10089
78 80 79
Willingness to Advocate
30 Day 90 Day 180 Day 365 Day606570758085 81
7771 70
Satisfaction with My Job
30 Day 90 Day 180 Day 365 Day60657075808590 87
84
74 74
Culture/Environment
New hires
Case Study
Case Study of over 1,000 new hires
9© 2013 Sirota Consulting LLC
What do new hires want ?
Having a buddy assigned on my first day or some introductions to other new
people in my business unit could have helped me to feel welcome and integrate
into the group more easily.
Better documentation, e.g. processes, business flow charts
A lexicon of jargon and abbreviations that are
unique to our company
Training training training
Have a laptop, phone ready when hired and have access to systems
Having a regular one-on-one meeting with
my director
Attending orientation closer to when I was first hired
Case Study
10© 2013 Sirota Consulting LLC
A Developmental View of New Hire Critical Needs
Time
Development
Connected Relatedness Needs: Is the new hire fitting in? Making connections? Starting to demonstrate mastery?
3 MonthNew Hire
30 Day New Hire
Competence Needs: Is new hire clear about role? Have they received appropriate training? Do they feel supported and able to do their job?
Supported
10 Day New Hire
Existence Needs: Have basic new hire work needs (information, resources, orientation) been provided?
Welcomed
Growth Needs: Does the new hire feel confident? Optimistic about the future? Integrated?
Growing
6 Month New Hire
New hires
11© 2013 Sirota Consulting LLC
Feedback Allows for Tracking Progress Against Milestones
Day 10
Day 30
Day 180
Day 90
Onboarding
Resources Contacts Information Expectations Welcomed
Role Clarity Training Goals Guidance Supported
Mentors Networks Relationships Know-How Connected
Strategy ConfidenceCoaching Career Growing
12© 2013 Sirota Consulting LLC
Involve Different Stakeholders at Different Stages
HR
Employees
Manager
Perf
orm
ance
Day 10
Welcomed
Day 30
Supported
Day 90
Connected
Day 180
Growing
Onboarding
13© 2013 Sirota Consulting LLC
21st Century Research Framework of the Business Environment
Business Performance• Profit• Productivity• Stock Performance• Efficiency• Service• Turnover
Motivation• Fit• Engagement• Commitment• Performance
HR
Prog
ram
s&
Offe
rings
Clim
ate
Fact
ors • My Manager
• My Career• My Job• My Team
Indi
vidu
al
Diff
eren
ce
• Demographics & KSA
• Mindset• Career Stage• Aspirations
Organizational Culture
• Recruiting & Onboarding
• Training• EVP• Career Pathing
14© 2013 Sirota Consulting LLC
So what am I saying?
• Engagement is a key “people management” outcome linked to performance.
EE P
30 Day 90 Day 180 Day 365 Day60
70
80
90
100 9186
76 75
• Most companies struggle to maintain Engagement levels in the first year
(Yes, even in Singapore)
Connected
Supported
Welcomed
Growing
• Taking a developmental approach to the on-boarding process can help maintain engagement & improve performance
2.7%
• Companies in Singapore recruit lots of new people
Recruitment Rate per month
15© 2013 Sirota Consulting LLC
Stay in touch
Connect: http://sg.linkedin.com/in/lewisgarrad/ With me
With Sirota https://www.facebook.com/Sirota
https://www.linkedin.com/company/sirota
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