Fleet Safety – Getting Measurable Results
Paul Farrell, CEO SafetyFirst
Jeff Lester, former Vice President - Safety, Health & SecurityRyder System, Inc.
David Hopps, VP - Risk Management, Safety & EnvironmentThe ServiceMaster Company
Fleet Safety – Getting Measurable Results
Introduction
Continuous Improvement Model
Fleet Safety Management System
Measurement
Questions and Answers
AgendaAgenda
Fleet Safety – Getting Measurable Results
Who Is SafetyFirst?Who Is SafetyFirst?
Provide Fleet Safety Services to both: Private Companies and Insurance Providers
Clients in all industry types: Construction Service Contractors Social Services Manufacturing Distribution Communications
Fleet Safety – Getting Measurable Results
INTRODUCTION
Fleet Safety – Getting Measurable Results
Fleet Safety ResultsFleet Safety Results
Motor Vehicle Collisions remain the leading cause of workplace death (USA)
NHTSA states that during CY2000: 36,249 drivers/passengers died 3.1 million injuries
Fleet Safety – Getting Measurable Results
Distribution by Vehicle TypeDistribution by Vehicle Type
0
10
20
30
40
50
60
% Registations % Fatal Accidents
Cars
Light Trks
Med/Hvy Trks
Source - Nat'l Safety Council Accident
Facts, 2003
Fleet Safety – Getting Measurable Results
All Crashes by Loss TypeAll Crashes by Loss Type
0
1000000
2000000
3000000
4000000
5000000
6000000
All Accidents
Pedestrian
Angle
Head On
Rear End
Swipe
Fixed Obj
Non Collision
Source - Nat'l Safety Council Accident
Facts, 2003
Fleet Safety – Getting Measurable Results
Fatalities by Loss TypeFatalities by Loss Type
0
2000
4000
6000
8000
10000
12000
14000
Fatalities
Pedestrian
Angle
Head On
Rear End
Swipe
Fixed Obj
Non Collision
Source - Nat'l Safety Council Accident
Facts, 2003
Fleet Safety – Getting Measurable Results
What is Fleet Safety?What is Fleet Safety?
Coordinating the efforts of managers and employees to: Minimize the potential for collisions, and Prepare to manage collisions that do occur Assure compliance with laws / regulations
that apply to your particular fleet operations
Fleet Safety – Getting Measurable Results
Typical “Fleet Safety” DetailsTypical “Fleet Safety” Details
Recruiting, screening and hiring drivers
Finding “at-risk” or “high-risk” drivers
Training drivers
Reporting, recording, investigating and analyzing crash data
Regulatory compliance
Assuring maintenance/fitness of vehicles
Fleet Safety – Getting Measurable Results
Fleet Safety ResultsFleet Safety Results
Are you satisfied with the results that are produced from these efforts?
Why do crashes continue despite our best efforts? Drivers are governed by behavior Interaction with a dynamic environment –
the “real world”
Fleet Safety – Getting Measurable Results
Fleet Safety ResultsFleet Safety Results
To achieve better results there are two keys: Identify opportunities for improvement Introduce or reinforce fleet safety practices
Fleet Safety – Getting Measurable Results
Continuous Improvemen
t Model
IdentifyIdentify
SetSetStandardsStandards
MeasureMeasure
EvaluateEvaluate
Fleet Safety – Getting Measurable Results
Who Is Ryder?Who Is Ryder?
~$4 Billion Revenue
Logistics and Leasing & Maintenance #1 in Markets Served
~30,000 Employees
~9,000 Vehicles Operated Pick-ups, Straight Trucks & Tractor-Trailers Hazardous Materials
~150,000 Leased/Rentals
~1,500 Locations
Fleet Safety – Getting Measurable Results
Identification PhaseIdentification Phase
Situation Assessment
Analyze Relevant Data
Fleet Safety Management System Gap Analysis
IdentifyIdentify
IdentifyIdentify
SetSetStandardsStandards
MeasureMeasure
EvaluateEvaluate
Fleet Safety – Getting Measurable Results
Develop and Deploy PhaseDevelop and Deploy Phase
SetSetStandardsStandards
Develop Initiatives (Prioritize) Cross-Functional Teams Low Hanging Fruit
Deploy Initiatives (Strategy and Timetables) Determine the Best Method for Deployment Establish Realistic Rollout Schedule
IdentifyIdentify
SetSetStandardsStandards
MeasureMeasure
EvaluateEvaluate
Fleet Safety – Getting Measurable Results
Measurement PhaseMeasurement Phase
MeasureMeasure
Audit Protocol Measure Standards to Ensure Adequacy & Compliance
Data Analysis Collect Information Regarding the Impact of Standards
Goals & Metrics
IdentifyIdentify
SetSetStandardsStandards
MeasureMeasure
EvaluateEvaluate
Fleet Safety – Getting Measurable Results
Evaluation PhaseEvaluation Phase
Identify Strengths (Benchmark among the best internally & externally)
Identify Weaknesses
Criteria for Evaluating Safety Excellence
EvaluateEvaluate
IdentifyIdentify
SetSetStandardsStandards
MeasureMeasure
EvaluateEvaluate
Fleet Safety – Getting Measurable Results
Effort vs. CostEffort vs. CostV
alu
e to
th
e C
om
pan
y
PProblem-
Driven
SStaff-Driven
LLine-
Driven
EExecutive-
Driven•Impact on Business Strategy•Create Market Differentiation
•Integrate into Line Mgmt•Manage Efficiently/Effectively
•Prevent Problems•Proactive Safety & Health Management
•Solve Problems•Reactive Safety Management
Program Sophistication/Maturity
Creating Business Advantage
Adding Value
Compliance
Fire Fighting
TYPE OF VALUE ADDED
Cost & Effort
Fleet Safety – Getting Measurable Results
Fleet Safety Management
System
Fleet Safety – Getting Measurable Results
Who Is ServiceMaster?Who Is ServiceMaster?
Fleet Safety – Getting Measurable Results
Who Is ServiceMaster?Who Is ServiceMaster?
~$4 Billion Revenue
#1 or #2 in Markets – Residential & Commercial
~40,000 Employees
~26,000 Vehicles – Top 3 Private Fleets Class 1 – 8 Hazardous Materials
~1,000 Company Locations - ~4,000 Franchisees
Six Sigma
Total Cost of Risk - $130 Million
Fleet Safety – Getting Measurable Results
Born to Drive…Born to Drive…
Fleet Safety – Getting Measurable Results
A Little Short…A Little Short…
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
1. Leadership and Administration
2 Employee Selection, Assessment, and Placement
3. Orientation and Training
4. Inspections
5. Accident / Incident Reports, Investigation, and Analysis
6. Work Rules, Procedures, and Permit Systems
Elements
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
7. Occupational Health and Wellness
8. Insurance / Claims Management
9. Purchasing and Engineering
10. Communications & Promotions
11. Recognition & Rewards
12. Regulatory Compliance Management
13. System Evaluations
Elements (continued)
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
Functional Leader Adequate Time, Training, & Resources Proper Reporting Relationship
Written Safety Management System Policy Statement
Safety, Health, Security/Loss Prevention, Injuries, Collisions, Substance Abuse, Regulatory, …
Responsibilities Functions & All Employees & Management Levels
1. Leadership and Administration
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
Accountability Integrated into Business/Priorities/Plans,
Disciplinary Actions, MBOs, Performance Management, …
Employee Involvement Improvement Teams, Six Sigma, Safety
Committees, …
Government Regulations Monitoring of Federal, State & Local Regulations
1. Leadership and Administration
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
2. Employee Selection, Assessment, and Placement
Application Requirements Company Specific & Regulatory
Minimum Hiring Requirements Experience, Collisions, Driving Convictions,
Road Tests, Regulatory, Drug Test, Exam, …
Screening & Investigations MVR’s & Background Checks
Interview & Selection Process
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
Orientation Management Hourly
Training Classroom & OJT Management – Fundamentals of S & H Hourly Initial & Recurrent Training
Vehicle Specific “Defensive Driving” Regulatory Compliance Topics
Remedial Training
3. Orientation and Training
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
Three Prong Allocation Past Performance – premium allocation Current Performance - Deductible Charge
Back System Incentive System – to get them to look forward
Employee Injury / Illness Management Process
Settlement Authority Return-to-Work / Transitional Duty
8. Insurance / Claims Management
Fleet Safety – Getting Measurable Results
Fleet Safety Management SystemFleet Safety Management System
Vehicle Specifications Technology/Tools
GPS, Onboard Computers, Collision Avoidance (e.g. Eagle Eye), Recorders (e.g. DriveCam)
“How’s My Driving?” Decals Facility (Building & Equipment)
9. Purchasing and Engineering
Fleet Safety – Getting Measurable Results
MEASUREMENT
Fleet Safety – Getting Measurable Results
Goals & Measurement at SVMGoals & Measurement at SVM
What Do We Measure?
How Do We Set Goals?
How Do We Motivate Compliance / Performance?
What Do we Learn From Collisions, etc.?
Fleet Safety – Getting Measurable Results
Goals & Measurement at RyderGoals & Measurement at Ryder
What Do We Measure?
How Do We Set Goals?
How Do We Motivate Compliance / Performance?
What Do we Learn From Collisions, etc.?
Fleet Safety – Getting Measurable Results
Questions and AnswersQuestions and Answers
?
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