©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 1
5 Things Employees Don’t Love about Their Jobs
Charles Rogel Dir. Business Development
DecisionWise
Paul Warner Dir. Consulting Services
DecisionWise
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 2
360-Degree Feedback Employee Engagement
Leadership Development & Coaching Organization Change
Awareness | Action | Accountability
Clients
About DecisionWise
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 3
Benchmark Study
Over 1 million data points
Multiple industries, job-types, demographic groups
Examined both favorable and unfavorable perceptions
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 4
The Results
57%
54%
54%
53%
47%
47%
47%
46%
44%
42%
41%
40%
40%
43%
46%
46%
47%
53%
53%
53%
54%
56%
58%
59%
60%
60%
0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100%
Merit-based Promotions
Senior Leadership Team
Fear of Speaking up
Departmental Communication
Incentives
Top Down Communication
Advancement Opportunities
Performance Review
Effective Leadership
Senior Leadership Trust
Confidence in Survey Action
Valued Employee
Communicate Vision/mission/goals
%Unfavorable % Favorable
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 5
1. Employees do not love living in silence.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 6
Fear of Speaking Up
“I feel that I can speak up without fear of retribution or negative consequences.”
54% do not agree
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 7
Fear of Speaking up
Causes
Ongoing negative feedback from supervisors and leaders
Leaders perceived as a dissenting voice (shooting-down ideas or ignoring feedback)
Raising issues will draw undue attention to individuals or groups who make suggestions
Employees perceive that there is limited fair use and application of employee feedback
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 8
Fear of Speaking up
Solutions
• Strategic follow-up on employee surveys
• Focus-groups
• Increase core management competency
• Assertiveness/communication training with staff
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 9
2. Employees are not in love with the communication they receive from other departments.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 10
Departmental Communications
“Other departments within this organization willingly communicate with our department”
But…
“In our department we willingly communicate with other departments”
53% do not agree
29% do not agree
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 11
Departmental communication
Causes
Unclear or dysfunctional communication processes
Management not aligned
Limited exposure to other departments
Unhealthy competition between depts.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 12
Departmental Communication
Solutions
• Management alignment
• Cross-training
• Microcosm groups
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 13
3. Employees are not in love with frequency and type of incentives they receive.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 14
Incentives
“There are clear incentives here for doing good work”
47% do not agree
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 15
Incentives
Causes:
• Low perceived fairness in incentive programs
• Low recognition and reward
• Unclear performance standards
• Minimal Praise/Appreciation
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 16
Incentives
Solutions:
• Formalized reward program
• Leadership training and development
• Clarify performance standards
• Inject praise and appreciation into company culture
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 17
4. Employees are not in love the opportunities to advance in their current organization
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 18
Advancement Opportunities
“There are clear opportunities for me to advance at this company”
47% do not agree
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 19
Advancement Opportunities
Causes:
• No clear succession plan
• No path for advance
• Unrealistic job preview
• Gap in opportunities presented during recruiting and reality
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 20
Advancement Opportunities
Solutions:
• Individual development coaching
• Increase awareness of internal opportunities
• Provide a realistic job preview
• Further understand the advancement needs within specific demographic groups
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 21
5. Employees are not in love with responding to a survey and then waiting for action
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 22
Confidence in Survey Action
“I am confident that improvements will be made as a result of this survey”
41% do not agree
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 23
Confidence in Survey Action
Causes:
• Lack of communication prior to survey launch.
• Little or no executive support of engagement survey.
• Unstructured follow-up procedures.
• Vocalized skepticism about the survey from leaders.
• Unnecessary delays in reporting the survey results.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 24
Confidence in Survey Action
Solutions:
• Actively respond to survey results
• Share responsibility of survey action with leaders, teams and individuals
• Integrate survey results and actions into strategy
• Connect actions with survey feedback
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 25
How do you spread the love?
To change negative attitudes or perceptions:
• Respond to employee feedback
• Fundamental shifts in ways of thinking and doing
• Build leadership competence
• Transfer responsibility to employees and teams.
©2013. DecisionWise, Inc. All Rights Reserved. www.decision-wise.com | 26
Paul Warner [email protected] Charles Rogel [email protected] DecisionWise 1.800.830.8086 www.decision-wise.com www.decision-wise.com/blog Twitter: DecisionWise
Top Related