© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Sales Enablement for
Tivoli Storage Manager - FastBack
Terry BurbaTivoli Storage [email protected]
© 2004 IBM Corporation© 2007 IBM Corporation2 © 2009 IBM Corporation
Basic Situation – Remote Data is Big and Growing
There are more than 4 million remote/branch offices in the U.S. alone, according to the U.S. Census Bureau. Many of these offices belong to multi-national companies based in other countries.
The amount of data in remote offices is increasing with the overall growth in electronic information and the requirements for longer data retention periods
However, the percentage of total corporate data in remote offices is increasing as companies expand operations into new markets and attempt to move closer to their customers, suppliers and partners
Result: large enterprises have between 35% and 65% of their data in remote/branch offices (per Gartner, IDC, ESG, Taneja Group, et.al.)
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© 2004 IBM Corporation© 2007 IBM Corporation3 © 2009 IBM Corporation
Remote Office Data may NOT be Well-Protected
Most remote offices do not have the IT resources and processes in place to provide data center class protection and recovery for their digital information
Backups are performed by non-IT personnel that have other jobs; they often forget to run the backup, or they do it wrong.
If it doesn’t get backed up, it can’t be restored
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© 2004 IBM Corporation© 2007 IBM Corporation4 © 2009 IBM Corporation
IBM has the Answer
With the introduction of IBM Tivoli Storage Manager FastBack, IBM has the only comprehensive, cost-effective solution for protecting and quickly recovering remote office data and maintaining remote operations, following almost any type of data loss:
Lost or deleted file or folder
Virus attack or corrupted database
Disk or server crash
Local or regional disaster
TSM FastBack integrates easily into central data protection systems such as IBM Tivoli Storage Manager, easily adding remote data to core processes such as archive, retention and compliance
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© 2009 IBM Corporation
System Storage Enablement
5
Enterprise Data Center Mid-Market and Remote Offices
Sch
edul
ed P
rote
ctio
nC
ontin
uous
Dat
a P
rote
ctio
n (C
DP
)Complementing IBM’s flagship Tivoli Storage Manager
Lowest TCO and ROI for datacenter backup
Extensive support for removable media (tape)
Broad OS platform support
Very large database (VLDB), application and SAP protection
Hierarchical storage management
Disaster Recovery management
Superior scalability
TSM FastBackFast (near-instant) Recovery
Deep protection of mission-critical applications
Near-zero data loss
TSM FastBackDisk-based protection of
distributed data
Strong Windows, VMWare and Microsoft Exchange
capabilities
Block-level CDP
Simple to set up and use
Cost-effective
Tivoli Storage ManagerFile-level CDP for desktops/laptops and
mobile workers
Together delivering a
more complete solution
Together delivering a
more complete solution
© 2004 IBM Corporation© 2007 IBM Corporation6 © 2009 IBM CorporationPage 6
Quick Hit Value Proposition
What are the main benefits and key features of TSM FastBack?
• Disk-based, block-level, incremental forever backup technology improves recovery point objectives (RPO) through continuous data protection (CDP) with very little impact on production servers
• Policy engine allows you to balance recovery requirements with the costs of storage and bandwidth on a per-application basis.
• Replaces tape for operational recovery storage media with a disk based repository allowing fast recovery of mission critical information.
• Instantly recover files, folders, volumes, and entire systems
• No need for dedicated on-site IT staff by providing a simple easy to use interface.
© 2004 IBM Corporation© 2007 IBM Corporation7 © 2009 IBM Corporation
System Storage Enablement
Selling FastBack into the TSM Datacenter Large Microsoft Windows Filesystems
Provides faster backup and file-level recovery for very large filesystems Microsoft SQL, Oracle or DB2
Faster backups with more granular recovery options Instant Restore of Applications and Fileservers
Make systems immediately available to end users without waiting for the physical data restore to complete
Virtual environmentsFull block-level backup for each guest, without the overhead
Combine w/ BMR for P-to-V, V-to-P recovery, and anywhere in between Development and Test
Provide new recovery and test options to DBA’s and developers Item-level recovery for Microsoft Exchange
Calendars, folders, attachments, mailboxes, or use with TSM for Mail
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© 2009 IBM Corporation
System Storage Enablement
TSM FastBack – It’s All About Recovery FastBack Mount
– Opens an Explorer-like view into the FastBack repository
– Simple ‘drag-and-drop’ operation
– Recovers individual files and folders, from any point in time
Virtual Recovery
– Mounts an entire volume to be recovered
– Select any previous point-in-time (Recovery Point)
– New volume becomes available within seconds
– Read-write requests serviced by FastBack
– Data is restored in the background to target disk
Bare Machine Recovery
– Restore the Operating System volume
– Any hardware platform (similar, dissimilar, virtual machine)
What does this mean to your Customer?
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© 2004 IBM Corporation© 2007 IBM Corporation9 © 2009 IBM Corporation
System Storage Enablement
9
Traditional backup to tape – an example
Backup server(TSM / Backup Exec / Net Backup etc)
Backupwindow RestoreProcessing
4 hours (RTO)4 hours (RPO)
Crash Running
1Tb takes 6 hours over 100Gb LAN
© 2004 IBM Corporation© 2007 IBM Corporation10 © 2009 IBM Corporation
System Storage Enablement
10
FastBack server
Backup with Fastback – an example
Hourly snapshot backups(no window)
* In Branch Offices or Data Centres!
RestoreProcessing
RTO is minutes1 hour RPO
Crash Running
FastBack Repository(DAS, NAS or SAN)
Backup server
Running
© 2004 IBM Corporation© 2007 IBM Corporation11 © 2009 IBM Corporation
System Storage Enablement
11
SQL Server
TSM FastBack
TapeLibrary
On-LineApplication
Operational (Short-Mid Term) Recovery
Long TermRecovery
Secs Mins Hrs Days Weeks Months Years
Data Protection Life Cycle Management
Time
TSM
Exchange
File & Print
Desktops & Laptops
Every save / close
CDP forFiles
CDP forFiles
CDP forFiles
CDP forFiles
© 2009 IBM Corporation
System Storage Enablement
12 12
Deployment in a Virtualized Environment
VM1
C
DC
VM2
ServiceConsole
TSM FastBack Server
FastBackClient
ESX Server
D
E FastBackClient
TSM FastBack Client installed on each guest OS Can perform block level incremental forever backup for applications and files
The ESX Server CPU is not over loaded with long backup windows from multiple virtual systems Can Also deploy TSM FastBack Server
in a Virtual Machine
Virtualization techniques like VMWare place extra burden upon individual applications and fileservers. These servers can ill-afford additional workloads introduced by backup.
Block-level incremental addresses this by virtually eliminating the backup window and load on the CPU.
This makes TSM FastBack a great solution for virtual system data protection in the General Business Market
© 2004 IBM Corporation© 2007 IBM Corporation13 © 2009 IBM Corporation
System Storage Enablement
Windows 2008 Hyper-V Support Support for the FastBack client and
FastBack server running in a Hyper-V guest
FastBack will run in the Hyper-V guest and provide the same support that it has for all OS versions and application as supported in physical machines.
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Benefits
Continued deep support for Windows platform and virtualized environments
Physical machine
Virtual machinesHyper-V
Environment
FastBack Clients
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
TSM FastBack Offerings
© 2004 IBM Corporation© 2007 IBM Corporation15 © 2009 IBM Corporation
TSM FastBack Product Family Offerings
TSM FastBack
Comprehensive data protection solution
Disk-based, block-level, incremental-forever technology
Near-instant restore of data from any point-in-time, anywhere in the environment
Disaster Recovery built in
Policy-based “selective replication” for off-site recovery
Highly-efficient use of WAN and storage resources
TSM FastBack for Bare Machine Recovery
Restore the OS volume on dissimilar hardware in minutes
Great tool for cost-effective business continuance and server migrations
TSM FastBack for Microsoft Exchange
Rapidly recover any e-mail object: message, attachment, calendar entry, contact, tasks, notes
Near-instant access provides a great tool for data mining and unobtrusive testing of production environments
TSM FastBack Center
Convenient bundle of the 3 components above
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© 2009 IBM Corporation
System Storage Enablement
16
TSM FastBack
Adaptive protection :Dial up the level of protection your application or fileserver requires
Protects Mission-Critical Applications and Files
Protection•Block-level, incremental-forever•Windows Applications and Filesystems
• SQL, Exchange, Oracle, SAP and more• VMWare support•Lightweight client•No backup window required•Policy-based capture schedule
CDP on Demand™
Recovery•Granular – any data object
File, folder, volume, system•Point-in-Time rollback•Instant Restore
Instant access, background restore•Recover Anywhere™- At the branch, DR site, Data Center
Disaster Recovery Protection• Disk-based protection and recovery• Encryption in flight• Bandwidth & storage efficient
• Incremental replication• Scheduling• Compression
Cost Effective• Eliminates the need for tape backup in the remote office
© 2009 IBM Corporation
System Storage Enablement
17
TSM FastBack (cont.)
Disaster Recovery Central Vaulting of Backup Copies
– Backup consolidation
– Disaster ready
– Block-level, incremental forever
– Centralized backup to tape
End-to-end security
– Encryption in transit
– Individual Virtual Vault for each office
Scheduled, policy-based transfers
– Optimize WAN resources
Fully Automated
– No manual intervention required
Recover Anywhere™
– At the branch, DR site, Data Center
– File or Volume restore
– Instant Restore
Da
ta C
en
ter
FastBack DR Repository
© 2004 IBM Corporation© 2007 IBM Corporation18 © 2009 IBM Corporation
TSM FastBack BMR to Dissimilar Hardware
TSM FastBack Bare Metal Recovery works from a noninvasive point in time copy (snapshot) of your server’s data volumes
TSM FastBack BMR can take as little as 20 minutes
TSM FastBack BMR supports recovery to different hardware
TSM FastBack BMR supports P2V,V2P migrations
TSM FastBack BMR supports migrations to blade centers
TSM FastBack BMR also supports disk to disk recovery of data volumes for the failed server
© 2004 IBM Corporation© 2007 IBM Corporation19 © 2009 IBM Corporation
TSM FastBack for Microsoft Exchange
Provides users and administrators with the ability to recover
any Microsoft Exchange data object quickly and easily:
E-mail messages and/or attachments
Contact lists Calendars Tasks Journal entries Entire folders and EDBs
Email Recovery with TSM FastBack for MS Exchange
Fastback forMS Exchange
Fastback forMS Exchange
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Integrating FastBack with TSM and Enterprise Data Protection
© 2004 IBM Corporation© 2007 IBM Corporation21 © 2009 IBM Corporation
Complementary to TSM and other Tape-Based Solutions
Add Tivoli Storage Manager FastBack to your existing data protection infrastructure for:
Backup consolidation, disaster recovery, business continuity / business resilience for all of your locations
Dramatically improved Recovery Point Objectives (RPO)
Reduce the amount of data at risk to almost zero
Dramatically improved Recovery Time Objectives (RTO)
Reduce the time to recover from any data loss to seconds
Elimination of ‘backup windows’ for 24x7 applications
Seamlessly integrates with any Windows backup/archive application
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© 2004 IBM Corporation© 2007 IBM Corporation22 © 2009 IBM Corporation
FastBack Integration with Tivoli Storage Manager
BEFORE: FilesX was Tivoli Ready / Tivoli Certified in 2008 to integrate with TSM.
NEW TODAY: TSM V6 introduces a FastBack+TSM configuration wizard (shipped in the TSM V6 Windows client), to help with policy and schedule configuration when protecting the FastBack repository to TSM server.
COMING SOON! FastBack administrative management from the TSM ISC is targeted for an upcoming release of FastBack, scheduled for the end of this year (2009).
ON THE DRAWING BOARD: Enhanced integration with TSM for additional ease of management for recovery, reporting & monitoring.
IBM Storage Solutions
23
Remote Office(s)App / File / VMWare Servers
FastBackClients
HQ / Data Center
App / File / VMWare Servers
HQ / Data Center
App / File / VMWare Servers
TSMServer
TapeLibrary
DR Site
Mobile Users (CDP for Files)
Tivoli CDP for Files: Continuous data protection for mobile users FastBack: Block Level Incremental Forever & CDP protection for critical servers Tivoli Storage Manager:
Industry leading tape support Broad OS platform support, Very large database (VLDB), application protection Superior scalability
FastBackServer
WAN
For even greater levels of data protection…Add TSM and Tivoli CDP for Files – complements TSM FastBack!
FastBackServer
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Licensing, Pricing & Roadmap
© 2009 IBM Corporation
Prospect Profile
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
We’re looking for:• Companies with 1 or more offices• Microsoft Windows servers
─ Exchange, SQL, Oracle, SAP─ Downtime costs $$$
• Using tape in each location─ Best-case RPO = last night─ Best-case RTO = hours
• IT managed locally in each office─ Skill level: questionable─ Backups < 100% success rate─ Restore requires outside help─ Management is time consuming
• Manual DR processes─ Physical movement of tapes─ Loading & unloading of drives─ Mishandling; storing at home─ Losing tapes off the truck
© 2009 IBM Corporation
Prospect Profile
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
What we’ll do:• Eliminate the costs and manual processes associated with tape
─ Tape drives, media, maintenance─ No branch IT support necessary
• Eliminate manual backup management
─ Automate backup in all offices─ Consolidate the management
from a central site• Eliminate the costs and risks of off-site tape transport and storage
─ No more cycling tapes─ No more trucks─ No more lost tapes
© 2009 IBM Corporation
Prospect With TSM FastBack
Main Office
Exchange SQL File & Print
Branch Office
SQL File & Print
Branch Office
File & Print
How we’ll do it:• TSM FastBack
─ Local disk-to-disk backup─ Non-disruptive to applications─ Backup as often as needed─ Fast restore of any data asset
• Enable the Disaster Recovery option of TSM FastBack in each office
─ Replicate data between offices─ Policy-based, WAN efficient─ Fast recovery, anywhere
• TSM FastBack BMR─ Move workload to another system─ Virtual machines or different H/W─ Up and running in < 1 hour
• TSM FastBack for Microsoft Exchange
─ Fast recovery of Exchange objects: messages, contacts, calendar entries, notes, tasks
FastBackRepository
& BMR
TSM FastBack for Microsoft ExchangeProtected Servers
© 2009 IBM Corporation
Licensing Examples
28
Exchange SQL File & Print
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Servers
BranchOffice
In this example, only the 3 protected servers would require a TSM FastBack license. The TSM FastBackRepository would be included in the pricing for the Three servers.
© 2009 IBM Corporation
Licensing Examples (cont.)
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Exchange SQL File & Print
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Servers
BranchOffice
Adding in Disaster Recovery, the 3 protected servers would require a TSM FastBack license. The TSM FastBackRepository would also need a license. The DR-hub would not need a license.
DR Site
FastBackDR-hub
© 2009 IBM Corporation
Licensing Examples (cont.)
30
Single File & Print Server
FastBackRepository
& BMR
TSM FastBack for Microsoft Exchange
Protected Server
BranchOffice
For best protection, a single file server in a branch office would be protected with a local TSM FastBack RepositoryWith DR enabled back to a DR site. This price would then Reflect 2 protected servers; the file server & the TSM FastBackServer.
DR Site
FastbackDR-hub
© 2009 IBM Corporation
Licensing Examples (cont.)
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Single File & Print Server FastBackRepository
TSM FastBack for Microsoft Exchange
Protected Server
BranchOffice
However, some customers may feel the expense of the extra Server hardware is prohibitive. It is possible to run TSM FastBack on the existing server. This would then be priced with a Single server license. This would limit BMR capabilities at the Branch office site as there would be no TSM FastBack server to provide the backup snapshot. BMR could be done from the DR site.
DR Site
FastBackDR-hub
© 2009 IBM Corporation32
Pricing with Passport Advantage TSM FastBack, TSM FastBack for Microsoft Exchange and TSM FastBack for Bare
Machine Recovery will be licensed using the Processor Value Units (PVU), consistent with the rest of the TSM family
TSM FastBack Center - a bundle of the 3 FastBack products, will licensed Per Server
– Pricing
• 40% discount off of the individual products if priced on a dual quad (8-core) machine
– Restrictions
• Limited to servers with eight processor cores or less
List Prices ($US)
Product Price Metric
TSM FastBack $55 Per 10 PVU
TSM FastBack for Microsoft Exchange $35 Per 10 PVU
TSM FastBack for Bare Machine Recovery $30 Per 10 PVU
TSM FastBack Center $2880 Per Server
(eight processor cores or less)
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
FastBack Roadmap
Q3 2008 Q4 2008 1H 2009 2H 2009 2010
Product withdrawn
Product continuum
EOM
Change from previous roadmap
SOD (Italics)
© 2008 IBM Corporation
Statements of IBM future plans and directions are provided for information purposes only. Plans and direction are subject to change without notice.
Tivoli Storage Manager FastBack Roadmap
34
TSM FastBack 5.5 (July 2008)
Near-instant recovery and CDP of applications and data
For SMB, ROBO and enterprise
Available Now!
TSM integration
Helps improves availability of mission-critical applications for TSM customers
Frequent Snapshot and CDP for Windows file servers and any application on Windows
Offerings
TSM FastBack
TSM FastBack for Exchange
TSM FastBack for Bare Machine Recovery
•TSM FastBack 5.5.1 (Sept 2008)•National language version of IBM TSM FastBack - Translations – product UI and documentation
TSM FastBack 5.5.2 (Dec 2008)
Enhanced Microsoft cluster support
Instant restore of volumes in cluster environment
Veritas Cluster Support
Continuing deep support for Windows environment:
Exchange CCR/LCR support
Windows 2008 Hyper-V Support
FastBack client support for Windows 2008/Vista
Support for Windows 2003 Storage Server
SQL 2008 Support
Dynamic Disk Support
Exchange 2007 cluster support
TSM FastBack 5.5.3
Currency:• Instant Restore support on Windows 2008• MCSC support on Windows 2008
• TSM B/A Client FastBack Configuration Wizard (In TSM 6.1 BA client)
TSM FastBack 5.5.4
Enhanced reporting •FastBack Reporting with IBM Tivoli Common Reporting technology
• Performance and Scalability Enhancements
BMR Generic Any2Any Driver
Try and Buy Support
TSM FastBack 6.1
FastBack Server Deduplication
FastBack Linux Client (64-bit)
Tighter TSM integration:
TSM Admin Center provides integrated policy configuration for customers using Fastback and TSM
Integrated FastBack and TSM Monitoring / Reporting
Scalability Enhancements:
Alternative approach to FastBack for Exchange
TSM FastBack 2010 release candidates
WAN Deduplication
WAN Dedupe optimization: Prevent the FastBack server from reconstructing data before it is passed to the TSM API.
FastBack Linux Client:
Dissimilar BMR
Instant Restore
Incremental after reboot
Active active cluster support
Windows Support
FastBack Server Windows 64-Bit Support
FastBack client Support Windows 2008 R2 (aka Windows 7) Support
Reporting
FastBack Reporting – Aggregated and Integrated TSM Reporting
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Wrap-up : How to get started.
© 2004 IBM Corporation© 2007 IBM Corporation36 © 2009 IBM Corporation
System Storage Enablement
Where to focus?
Look for Customers who may:
• Be Windows based
• Have mission critical Windows applications and an need for near Instant Restore
• Have remote or branch offices with little on-site IT staff
• Have a need for Individual Mail Item Restore
• Have a need for windows only BMR with a need for short RTO
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© 2009 IBM Corporation
System Storage Enablement
37
The Bulls-eye Target Audience Profile Data Centers and Remote Branch Offices with Windows Servers
Mission Critical Exchange, SQL, Oracle, File & print, etc.
Looking for a Recovery Solution
Look for these Hot Buttons
>3 = PURCHA$E!– Has Backup window issues – May also want to eliminate tape at data center, branches, or both
– Needs better Recovery Points (RPO)
– Needs better Recovery times (RTO)
– Disaster Recovery - Replication to data center for consolidation (remotes/branches)
– Bare Machine Recovery (BMR) – Get crashed server(s) back up quickly
– Granular Recovery – IMR or Individual Mail Recovery –
– Has large volumes on critical servers (i.e.. SQL, Exchange, File server, others)
– Migrating legacy servers to new hardware
– TSM Shop – True Blue, and desires better recovery on critical Windows servers
– Has experienced recent, painful (failed) restore on Windows platform
© 2004 IBM Corporation© 2007 IBM Corporation38 © 2009 IBM Corporation38
Description Tape FastBack Comments
Backup File/Print Server 16 hours 3 minutes Increased frequency from 1/wk to 6/day
Backup E-Mail Server 46 hours 2 minutes Increased frequency from 1/wk to 8/day
Recover SQL Table/Record Impossible 5 minutes
Recover Individual E-Mail Impossible 5 minutes Same for calendars, contacts, tasks, etc.
Restore a File Server Volume 10-16 hrs. 6-10 min.
Restore SQL Server Volume 20-30 hrs. 6-10 min.
Business Impact of Xpress Restore and XRDR Optimal Performance = Huge $$$ Savings
Comparisons between traditional tape backup and FastBack: Measurements taken by a real customer in their environment
© 2004 IBM Corporation© 2007 IBM Corporation39 © 2009 IBM Corporation
System Storage Enablement
Solving the Data Recovery Problem
What can go wrong? Current responseResponse with Tivoli Storage Manager FastBack
Office staff forgets to run the backup, or does it wrong
Pray nothing fails until the next night (or whenever the next backup gets run successfully)
Automated, non-disruptive backup occurs during normal business hours in the background
Accidental or malicious deletion of critical files
Call tape vendor’s support desk and have them walk you through loading the right sequence of tapes, and hope you don’t over-write any of today’s data
Open the FastBack Restore browser and drag & drop the needed files back to where you need them
You discover that a critical database server has been corrupted (maybe by a virus) for the past couple of weeks
Good luck; you’re going to need to fly in an expert, and you’ll be down for days
Pick the point-in-time that you want to recover from and initiate a Virtual Restore operation; the entire database will be made available within seconds
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© 2004 IBM Corporation© 2007 IBM Corporation40 © 2009 IBM Corporation
System Storage Enablement
Solving the Data Recovery Problem
What can go wrong? Current responseResponse with Tivoli Storage Manager FastBack
Your boss has lost an important contact or message in his Microsoft Outlook e-mail and needs it now
Tell the boss it can’t be done, and start looking for another job
Initiate FastBack for Microsoft Exchange and drag-and-drop whatever e-mail objects you need or send them to a new mailbox
The disk in your SQL Server crashes
Tell customers to wait for a few hours or days while you try to restore from tape
Virtual Restore will have you up and running within seconds of putting a new disk on-line
The office is hit by a <insert your favorite disaster here>
Restart operations from scratch whenever you can get into a (new) facility; suffer lost customers, revenue
Use FastBack for Bare Machine Recovery to reconstitute the office’s workload in another location, within an hour
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© 2009 IBM Corporation
System Storage Enablement
41
Sales Contact names
Worldwide Sales Don Dishinger Don Dishinger/Somers/IBM@IBMUS
North America Bob Ruelas Bob Ruelas/Austin/IBM@IBMUS
US (Sales) George Louzek George Louzek/Waltham/IBM@IBMUS
US (Technical) Dan Thompson Daniel Thompson/Dallas/IBM@IBMUS
Latin America Linda Laphen Noralinda J Laphen/Austin/IBM@IBMUS
LA (Technical) Gaston Llahi Gaston Llahi de Asti/Argentina/IBM@IBMAR
NE IOT Paul Myers Paul Myers/UK/IBM@IBMGB
NE (Technical) Ian Hancock Ian Hancock/UK/IBM@IBMGB
CEEMEA Jean-Michel Doudot Jean-Michel Doudot/Switzerland/IBM@IBMCH
SW IOT Sergio Perrone Sergio Perrone/Italy/IBM@IBMIT
AP Nick Milsom Nick Milsom/Australia/IBM@IBMAU
AP (Technical) Deon George Deon George/Australia/IBM@IBMAU
Japan Andrew Nietupski Andrew Nietupski/Japan/IBM@IBMJP
Japan (Technical) Misato Ebihara Misato Ebihara/Japan/IBM@IBMJP
Channels (WW) Robert Kelly (Bob) Robert Kelly/Waltham/IBM@IBMU
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Business Partner Resources
IBM Storage Solutions
43
Comprehensive Data Protection Solution –Additional Information and Contacts for Business Partners
IBM GTS ServicePacs Offerings:– http://www-304.ibm.com/jct01005c/partnerworld/mem/services/us/oospac.html
IBM GTS ServicePac for Remote Technical Support:
– Details on Pricing & HWD Coverage:• http://www-935.ibm.com/services/us/index.wss/offering/its/a1000229
IBM GTS Implementation Services for Disk System ServicePac:– https://www-304.ibm.com/jct01005c/partnerworld/mem/services/us/ofimp25.html
– Announcement letter 607-007, Product Number 6948-A07
IBM Know Your IBM Program:– https://www-304.ibm.com/jct01003c/partnerworld/pwhome.nsf/weblook/tac_hvenablement_kyi.html
– KYI Rewards• https://www-304.ibm.com/jct01003c/partnerworld/pwhome.nsf/weblook/tac_hvenablement_kyi.html
– KYI Contact for Comprehensive Data Protection Solution:
• [email protected] June Eikel
© 2004 IBM Corporation© 2007 IBM Corporation44 © 2009 IBM Corporation
Partner Value – Increase Revenue and Profitability!!!
Strong existing Storage/TSM Customer Base Installed base sales opportunity: Windows, Exchange IMR, BMR, Platform Migration New Solution-- Reason to call Helps Maintain Account Control
Expand Customer Base Non-TSM SMB Accounts Microsoft Customers and other Competitive Environments
Drives incremental hardware sales Pulls through 3-5X amount of Incremental Storage
Opportunity to sell additional Support and Services
Increase Margin SMB Play Qualifies for Value Advantage Plus (VAP, Software Value Incentive (SVI) and IISI
Information Infrastructure Solutions Incentive (IISI) Promotions
Quick Ramp-up Time to Value and Revenue Training Requirements: 1-2 days Sales, 2-3 Day Tech Sales, 3-4 Day Configuration,
Implementation and Support
44
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Additional Resources
© 2004 IBM Corporation© 2007 IBM Corporation46 © 2009 IBM Corporation
IBM - http://w3-103.ibm.com/software/xl/portal/viewcontent?type=doc&srcID=CGSK&docID=H793621Y09977P99Partners – http://www-304.ibm.com/jct09002c/partnerworld/wps/servlet/ContentHandler/H793621Y09977P99?pageId=pw.sellingresources
Sales and Business Partner-Focused Enablement
** IBM Internal only
46
© 2004 IBM Corporation© 2007 IBM Corporation47 © 2009 IBM Corporation
Case Studies & References
© 2004 IBM Corporation© 2007 IBM Corporation48 © 2009 IBM Corporation
Information ResourcesProduct datasheets and Whitepapers (use the external links for distribution outside of IBM) TSM FastBack Datasheet:
External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14022USEN&attachment=TID14022USEN.PDF
TSM FastBack for Microsoft Exchange Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14023USEN&attachment=TID14023USEN.PDF
TSM FastBack for Bare Machine Recovery Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG_USEN&htmlfid=TID14024USEN&attachment=TID14024USEN.PDF
TSM FastBack Center Datasheet:External:
http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGE_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF
Internal: http://w3.ibm.com/sales/ssi/fcgi-bin/ssialias?infotype=pm&subtype=sp&appname=SWGI_TI_SG&htmlfid=TIS14029USEN&attachment=TIS14029USEN.PDF
Next-Generation Data Protection for Mid-Sized Companies Whitepaper:External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?
infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14008USEN&attachment=TIW14008USEN.PDF
Addressing the Complexities of Remote Data Protection Whitepaper:External: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?
infotype=sa&subtype=wh&appname=SWGE_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF
Internal: http://www.ibm.com/common/ssi/fcgi-bin/ssialias?infotype=sa&subtype=wh&appname=SWGI_TI_SG_USEN&htmlfid=TIW14010USEN&attachment=TIW14010USEN.PDF
48
© 2004 IBM Corporation© 2007 IBM Corporation49 © 2009 IBM Corporation
Information Resources
Product Web Pages IBM Tivoli Storage Manager FastBack
http://www.ibm.com/software/tivoli/products/storage-mgr-fastback/
IBM Tivoli Storage Manager FastBack for Microsoft Exchangehttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-exchange/
IBM Tivoli Storage Manager FastBack for Bare Machine Recoveryhttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-bmr/
IBM Tivoli Storage Manager FastBack Centerhttp://www.ibm.com/software/tivoli/products/storage-mgr-fastback-center/
49
© 2004 IBM Corporation© 2007 IBM Corporation50 © 2009 IBM Corporation
Information Resources
Collateral – datasheets and whitepapers
IBM Tivoli Storage Manager FastBack IBM Tivoli Storage Manager FastBack for Microsoft Exchange IBM Tivoli Storage Manager FastBack for Bare Machine
Recovery IBM Tivoli Storage Manager FastBack Center Addressing the Complexities of Remote Data Protection Next-Generation Data Protection for Mid-Sized Companies
50
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Thank You
© 2007 IBM Corporation
System Storage Enablement
© 2009 IBM Corporation
Rev 1.4Created by Terry Burba
March 19, 2009
Backup Information
© 2004 IBM Corporation© 2007 IBM Corporation53 © 2009 IBM Corporation
FastBack FAQ
Q. Can I use the FastBack Bare Machine Recovery client to restore data stored in TSM?
A. No. The FastBack BMR client will only restore data from a FastBack Repository. For BMR from TSM backups, use the products from Cristie.
Q. Can I use the FastBack client to backup data directly to a TSM server?
A. Not directly. The FastBack client will only communicate with the Fastback server. You can then mount a FastBack snapshot to a proxy machine that is also running the TSM client and backup the files in that snapshot to TSM for long term data retention
Q. Can I use FastBack for Microsoft Exchange with TSM?
A. FastBack for Microsoft Exchange is designed to work with a FastBack repository for one step individual item restore. It can be used with TSM, however that is a multistep process. TSM 6 will have a tool to do individual item restore. While FastBack can work with TSM, we encourage customers to use the TSM client with TSM and the FastBack client with FastBack.
Q. If I have used the proxy method to backup FastBack files into TSM for long term retention, can I restore the files directly from TSM?
A. Yes. We license TSM for the client when it is backed up. There would be no charge for the TSM license to restore the data.
TSM FastBack Sales KitFor more information and answers see the
© 2004 IBM Corporation© 2007 IBM Corporation54 © 2009 IBM Corporation54
TSM FastBack Sample Configurations
Standalone Office Configuration - General Business
TSM FastBack Protected Servers (Intel Xeon 4-way processors)
Total Cores
2 SQL servers
FastBack
2 8
1 Mail server 1 4
1 File Server 1 4
TSM FastBack for ExchangeExchange
1 4 1 Exchange server
TSM FastBack Bare Machine RecoveryBMR
3 12 3 Production servers (2-SQL + Exchange)
System x Servers Total
IBM System x3250 Dual-Core(3GB Memory, 2-73GB mirrored OS drives)
1
Storage Hardware Disk Systems Total
1TB 7.2K 3.5" SATA Drives 3
Assumptions:Backing up 4 serversCustomer Data = 0.5TB, Daily Change = 3%, Generations = 60
© 2004 IBM Corporation© 2007 IBM Corporation55 © 2009 IBM Corporation55
Remote Office Configuration - 5 Sites (No Consolidation or DR)
TSM FastBack Protected Servers (Intel Xeon 4-way processors)
Total Cores
2 SQL servers at each site
FastBack
10 40
1 Mail server at each site 5 20
1 File Server at each site 5 20
TSM FastBack for ExchangeExchange
5 20 1 Exchange server at each site
TSM FastBack Bare Machine RecoveryBMR
15 60 3 Production servers (2-SQL + Exchange)
System x Servers Total
IBM System x 3250 Dual-Core(3GB Memory, 2-73GB mirrored OS drives)
5
Storage Hardware Disk Systems Total
1TB 7.2K 3.5" SATA Drives 15
Assumptions:Backing up 4 servers at each locationCustomer Data = 0.5TB, Daily Change = 50%, Generations = 60; per site
© 2004 IBM Corporation© 2007 IBM Corporation56 © 2009 IBM Corporation56
Remote Office Configuration with DR/Consolidation - 5 SitesTSM FastBack Protected Servers (Intel Xeon 4-way processors) Total Cores
2 SQL servers at each site
FastBack
10 40
1 Mail server at each site 5 20
1 File Server at each site 5 20
1 FastBack server at each site 5 20
TSM FastBack for ExchangeExchange
5 20 1 Exchange server at each site
TSM FastBack Bare Machine RecoveryBMR
15 60 3 Production servers
System x Servers Total
IBM System x3250 Dual-Core(4GB Memory, 2-73GB mirrored OS drives)
5
IBM System x3250 Dual-Core(3GB Memory, 2-73GB mirrored OS drives-FTP Server at DR Site)
1
Storage Hardware Disk Systems Total
1TB 7.2K 3.5" SATA Drives 30
IBM System Storage DS3200 Dual Controller 1
3m SAS Cable 1
Assumptions:Backing up 4 servers at each location with Disaster RecoveryCustomer Data = 0.5TB, Daily Change = 50%, Generations = 60; per site
© 2004 IBM Corporation© 2007 IBM Corporation57 © 2009 IBM Corporation57
Enterprise Data Center Configuration
TSM FastBack Protected Servers (Intel Xeon 4-way processors) Total Cores
5 SQL servers
FastBack
5 20
5 Oracle servers 5 20
2 Mail servers 2 20
15 File Servers 15 60
TSM FastBack for ExchangeExchange
2 20 2 Exchange servers
TSM FastBack for Bare Machine recoveryBMR
12 48 12 BMR servers
System x Servers Total
IBM System x3350 Quad-Core(4GB Memory, 2-73GB Mirrored OS Drives)
1
Storage Hardware - Disk Systems Total
1TB 7.2K 3.5" SATA Drives 20
IBM System Storage DS3200 Dual Controller 1
3m SAS Cable 1
Assumptions:Backing up 27 servers at a Data CenterCustomer Data = 3TB, Daily Change = 3%, Generations = 60
No extra DB agents required, cost lower and no load orders for recoveryNo extra DB agents required, cost lower and no load orders for recovery
© 2004 IBM Corporation© 2007 IBM Corporation58 © 2009 IBM Corporation58
TSM and TSM FastBack together are well-positioned with capabilities for continuous and remote office data protection
Customer Requirements
TSM and TSM FastBack V5.5 EMC Symantec BakBone CA CommVault Microsoft NetApp HP
Continuous Data Protection
Block-level protection for servers
Acquired KashyaRecoverPoint
Acquired / Integrated Revivio & Backup Exec CPS
RealTime CDP(Asempra)
Acquired XOSoft
Integrated suiteCDR + Galaxy
Data Protect Mgr Resells Mendocino Software
Remote Office Data Deduplication
Roadmap – April 2009
Acquired / Integrated Avamar
Acquired / Integrated PureDisk
SIS–file granular / block level next version
Data Protect Mgr A-SIS
Recovery Time Industry-leading near instant recovery feature
w/Disk based storage pools
Near zero instant recovery
Integrated Bare Metal Recovery
Recovery to dissimilar hardware
Backup Exec System Recovery
Requires separate offering
Application Support (on Windows)
Exchange (IMR), Notes, DB2, Oracle, SQL, NTFS, SAP, Sharepoint, AD
Fair on own MS offerings.
OSSV
Application Support (on Unix, Linux, other)
Solaris, Linux, AIX on roadmap
Scalability, Maturity
Small, Midsize and Enterprise scalability
NetApp hw only
Service Offering (SaaS)
IGS on Roadmap Mozy & Avamar Symantec Protection Network
Leading capability Average capability Lagging/No capabilityLEGEND
© 2004 IBM Corporation© 2007 IBM Corporation59 © 2009 IBM Corporation
Dissecting the Elevator PitchTSM FastBack gives you the power to quickly restore any amount of Windows data, anywhere in the organization, from any previous point-in-time, no matter what happens to cause a data loss.
Quickly = time to recover is reduced from hours/days to minutes
Any amount = we provide immediate access to data, no matter how big it is
Windows data = This is a recovery system for Windows based server platforms
Anywhere in the organization = recover locally, or from another location if the local office is compromised
Previous point-in-time = recover data from before an event such as a virus attack
No matter what = lost file or folder; virus or hacker attack; corrupted database; crashed disk or server; local or regional disaster
© 2009 IBM Corporation60
Example 1 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each
application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores.
Systems Managed Quantity in Customer Environment Quantity of Processor Core Entitlements Required
TSM FastBack Servers (8-way)
2 0
Application Server 4-way (2 logical partitions)
3 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12
Total Requirements24
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
ServerTSM FastBack Entitlement Required
TSM FastBack
Server
These are not protected
servers – no entitlement
required
© 2009 IBM Corporation61
Example 1 – Total Cost $6,600
Example 1Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 0 0 -$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ Total 24 1200 6,600$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2009 IBM Corporation62
Example 2 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. Each
application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recover server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required
TSM FastBack Servers (8-way) 2 8
Application Server 4-way (2 logical partitions) 3 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12
Total Requirements32
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server – no entitlement
required
Data Replicated
TSM FastBack DR Server
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Not a protected server – no entitlement
required
© 2009 IBM Corporation63
Example 2 – Total Cost $8,800
Example 2Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ Total 32 1600 8,800$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2009 IBM Corporation64
Example 3 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers. In each
group of three servers, one is an Microsoft Exchange Server, which requires item level exchange recovery capability. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required for TSM FastBack
Quantity of Processor Core Entitlements Required for TSM FastBack for MS Exchange
TSM FastBack Servers (8-way) 2 8 0
Application Server 4-way (2 logical partitions)
3 12 4
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12 4
Total TSM FastBack Requirements32 8
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
TSM FastBack For MS Exchange Entitlement Required
Exchange Servers requiring Item Level Recovery
Not a protected server – no entitlement
required
© 2009 IBM Corporation65
Example 3 – Total Cost $10,200
Example 3Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$
TSM FastBack for MS Exchange 2 8 400 1,400$ Total 40 2000 10,200$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2009 IBM Corporation66
Example 4 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of
which need bare machine recovery. Each application server has 4 processor cores. Each Tivoli Storage Manager FastBack server has 8 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment
Quantity of Processor Core Entitlements Required for TSM FastBack
Quantity of Processor Core Entitlements Required for TSM FastBack for Bare Machine Recovery
TSM FastBack Servers (8-way) 2 8 0
Application Server 4-way (2 logical partitions)
3 12 12
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 12 12
Total TSM FastBack Requirements32 24
Note: TSM FastBack Servers that are not protected servers do not require processor core entitlements.
Application Servers
TSM FastBack
Server
TSM FastBack Entitlement Required
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
Not a protected server – no entitlement
required
TSM FastBack For BMR Entitlement Required
© 2009 IBM Corporation67
Example 4 – Total Cost $12,400
Example 4Systems Managed
Quantity in Customer
Environment
Quantity of Processor
Core Entitlements
Required
PVUs Price
TSM FastBack Servers (8-way) 2 8 400 2,200$ Application Server 4-way (2 logical partitions) 3 12 600 3,300$
Application Server 4-way(2 physical partitions, 1 of which is managed by Tivoli applications) 3 12 600 3,300$ TSM FastBack for BMR 6 24 1200 3,600$ Total 56 2800 12,400$
Note: Assumes all systems are Intel Xeon cores and therefore require 50 PVUs per core
© 2009 IBM Corporation68
Example 5 Customer has two Tivoli Storage Manager FastBack servers, each backing up three application servers, all of which
are Microsoft Exchange servers that require item level recovery capability and need bare machine recovery. Since customer will require Tivoli Storage Manager FastBack, Tivoli Storage Manager FastBack for Microsoft Exchange, and Tivoli Storage Manager FastBack for Bare Machine Recovery, and have servers that are 8 processors cores or less, they can order Tivoli Storage Manager FastBack Center, which bundles all three products and is licensed on a per Server basis. Each Tivoli Storage Manager FastBack server has 8 processor cores and all application servers have 4 processor cores. On one of the Tivoli Storage Manager FastBack servers, data is replicated to a Tivoli Storage Manager FastBack disaster recovery server at a disaster recovery site.
Systems Managed Quantity in Customer Environment Quantity of Server Entitlements Required for TSM FastBack Center
TSM FastBack Servers (8-way) 2 1
Application Server 4-way (2 logical partitions)
3 3
Application Servers 4-way (2 physical partitions, 1 of which is managed by Tivoli applications)
3 3
Total TSM FastBack Requirements
7
Application Servers
TSM FastBack
Server
TSM FastBack
Server
Not a protected server– no entitlement
required
Data Replicated
TSM FastBack DR Server
Not a protected server – no entitlement
required
TSM FastBack Center Entitlement Required
Note: TSM FastBack Center Servers that are not protected servers do not require processor core entitlements.
IBM Storage Solutions
69
Know Your IBM and Sell & Earn Incentives
69 ibm.com/partnerworld/knowyouribm 04/10/23
What can a seller get?
Merchandise items – ability to choose merchandise from rewards catalogue
Gift vouchers – purchase gift vouchers for various merchants
Gift card solution – as good as cash
Experiential rewards (Travel) – purchase a travel package away
Concierge service – if you can’t find anything on the site, simply ask and you shall get.
http://www.kyirewards.net/ (login required)
Contact June Eikel ([email protected]) for more information
© 2004 IBM Corporation© 2007 IBM Corporation70 © 2009 IBM Corporation
System Storage Enablement
Information Infrastructure Sales Incentive (IISI) Business Partner Rebate, pronounced: EASY (ē -zē)
70
Incentive Objectives
– Incent sw/hw Storage solution sellers and increase software clothing rates
– Increase overall deal size
– Combat competitive threats from HP and EMC
The Offer
– Sell an Information Infrastructure Solution and BPs receive a 5% rebate on the software
– Combine with existing incentives and programs from Systems Group and Software Group to gain even greater rewards
– The reseller must sell BOTH the Storage hardware and the Tivoli Storage software to qualify
– Restrictions apply – refer to announcement 508-569
Contact:Rodney Fannin ([email protected]) for more information
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