MyVue FAQFor Additional support
call 713-589-5234
FAQ (Frequently Asked Questions)
If I need additional help, what can I do? To speak to a live person call 713‐589‐5234 or send an E‐mail to [email protected]
Can I use a Macintosh Computer? Yes
What version of Internet Explorer must I have?
We support IE7, IE8, IE9 (with IE7 or IE8 you will need to down load Google Chrome Frame)
Can I use Google Chrome, Safari or Firefox?
Yes
Can I view my Exam Report? Yes, these are normally available a few days after the exam was done.
Can I share my exam with other people? Yes, see how to instructions below
If I still need a CD of my exam can I get one?
Yes, however you my create one yourself with data in a standard medical format (DICOM) as well as in JPG, accessible by most hospitals and imaging centers. Please follow instructions below on how to save the exam to my local PC
Can I see multiple exams? Yes, you can see all exams you have had at Houston Medical Imaging.
Can I use an Ipad to view my exams? Yes, be aware some features operate a little differently when using an Ipad.
How do I know when a report for my exam is ready?
You will receive an E‐mail stating updated diagnostic information has become available for you
Can I print the report on my home printer?
Yes, select the print icon while viewing the exam
MyVue FAQFor Additional support
call 713-589-5234
Logging into MyVue
Problem: I don’t have a password.Solution: Check for a 2nd E‐mail from MyVue that contains a system generated
password.
Problem: I forgot my passwordSolution: Click on “Forgot password” on the login screen. You will be prompted
to enter your E‐mail address. A new password will be sent to your E‐mail address..
Problem: I never received any E‐mails with login information from MyVueSolution: Call the HMI support phone at 713‐589‐5234
Problem: After I logged in, the system asked me to reset my passwordSolution: This is normal, enter a password you can remember and enter a
security recovery question & answer.
MyVue FAQFor Additional support
call 713-589-5234
Sharing my Exam with OthersProblem: I want to share my exam with someone else but I don’t know how.
Solution: In the MyVue toolbar, select the share icon. A menu appears, select “Share”
The menu below will appear, now you must input the E‐mail address of the person you would like to share your exam with. You will notice a twisty icon, this gives you some options like how long can the guest view your exam, do you want to share all your exams or just the one your are viewing, and add any person comments.
You will receive a Share Exam window to indicate completion.
MyVue FAQFor Additional support
call 713-589-5234
Stop Sharing my Exam
Problem: I no longer want an invited guest to see my exams
Solution: In the MyVue toolbar, select the share icon A menu appears, select “Manage Existing Shares” The below menu will appear, Click on the icon at the right of each line for the Share actions you wish to cancel. Click on the Undo All button to undo all existing sharing instances.
For Additional Support call 713-589-5234
MyVue FAQFor Additional support
call 713-589-5234
Save the Exam to My Local PCProblem: I want to make a copy of my examSolution: You have the option to either save a single image or save the entire exam.Step 1: With the exam displayed, click on the Save Icon, choose save image or save examStep 2: If save exam was selected, a progress bar will appear showing the download to the local PC.Step 3: If save image was select, a separate window will appear. Right click and select Save As Note: Save Exam will create a Zip file which contains the image data in a format (DICOM) normally accessible by other hospitals or imaging centers. Save Image will create a JPEG image. You may create a CD of the file structure using standard window burning software.
When saving single image, a new window appears, right click to Save As
MyVue FAQFor Additional support
call 713-589-5234
Viewing The ImagesProblem: My exam has several images but I can only see oneSolution: If you have a mouse with a center wheel, scroll through the images with this method.
Or there is a slider bar to the right of the image that allows you to view more slices.Note: Some X‐rays only contain one image.
Problem: How do I know if I have viewed all the images?Solution: If you had a CT or MRI, your scan probably has multiple groups. Locate the series
chooser icon. Either navigate to the next group with the arrow icon or select the series chooser option to select another group.
Problem: Where is the report located?Solution: Move your mouse over the right pane area and click again to display the Patient
Reports pane.
Complete to Lossless
Full screen
Save
Print report
Share
Neutral Pointer
Zoom
Pan
Window
Line Measurement
Rotate and Flip
Reset
Help
Series Chooser
Report Exists
Sticky Note Exists
Problem: I had multiple exams, where do I find my other studies?Solution: Move your mouse over the left pane area and click again to display the Patient History
pane.
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