Exploring Business © 2009 FlatWorld Knowledge
8-1Teamwork and Teamwork and CommunicationsCommunications
Exploring Business © 2009 FlatWorld Knowledge
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Chapter ObjectivesChapter Objectives
1.1. The team and the organizationThe team and the organization2.2. Why teamwork worksWhy teamwork works3.3. The team and its membersThe team and its members4.4. The business of communicationThe business of communication5.5. Communication channelsCommunication channels6.6. Forms of communicationForms of communication
Exploring Business © 2009 FlatWorld Knowledge
8-3TeamTeam• “…“…a group of people with complementary a group of people with complementary
skills who work together to achieve a skills who work together to achieve a specific goal.”specific goal.”
Exploring Business © 2009 FlatWorld Knowledge
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Group v. TeamGroup v. TeamGroup- members work independently and Group- members work independently and
come together primarily to share come together primarily to share informationinformation
Teams- common goals and empowered to Teams- common goals and empowered to make decisionsmake decisions
Team CharacteristicsTeam Characteristics
1.1. Accountable for specific goalsAccountable for specific goals
2.2. Function interdependentlyFunction interdependently
3.3. Are stableAre stable
4.4. Have authorityHave authority
5.5. Operate in social contextOperate in social context
Exploring Business © 2009 FlatWorld Knowledge
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Exploring Business © 2009 FlatWorld Knowledge
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Why TeamsWhy Teams
30 - 40% more productive30 - 40% more productive
Reduce errors 13%Reduce errors 13%
However, 50 – 70% failHowever, 50 – 70% fail
Effect onEffect onWorkplace PerformanceWorkplace Performance
Exploring Business © 2009 FlatWorld Knowledge
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Exploring Business © 2009 FlatWorld Knowledge
8-8
Types of TeamsTypes of Teamso Manager-LedManager-Led
o Self-ManagingSelf-Managing
o Cross-FunctionalCross-Functional
o VirtualVirtual
Effective Teamwork Effective Teamwork FactorsFactors
Depend on each otherDepend on each other Trust one anotherTrust one another Work better together than individuallyWork better together than individually Become boostersBecome boosters Enjoy being on the teamEnjoy being on the team Leadership rotatesLeadership rotates
Exploring Business © 2009 FlatWorld Knowledge
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GroupGroupCohesiveness- AttractivenessCohesiveness- Attractiveness
SizeSizeSimilaritySimilaritySuccessSuccessExclusivenessExclusivenessCompetitionCompetition
Exploring Business © 2009 FlatWorld Knowledge
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Why Teams FailWhy Teams Fail
Unwillingness to cooperateUnwillingness to cooperateLack of managerial supportLack of managerial supportFailure to delegate authorityFailure to delegate authorityFailure to cooperateFailure to cooperate
Exploring Business © 2009 FlatWorld Knowledge
8-11
Exploring Business © 2009 FlatWorld Knowledge
8-12What Causes High-Potential What Causes High-Potential Leadership Candidates to Fail?Leadership Candidates to Fail?
60% = Inability to work in teams60% = Inability to work in teams
9% = Lack of technical ability9% = Lack of technical ability
Team Skills NeededTeam Skills Needed
TechnicalTechnical
Exploring Business © 2009 FlatWorld Knowledge
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Decision-making & problem solvingDecision-making & problem solving
InterpersonalInterpersonal
Team Member RolesTeam Member Roles
A.A. Task-FacilitatingTask-Facilitating– MonitoringMonitoring– EnforcingEnforcing
B.B. Relationship-BuildingRelationship-Building– ConfrontingConfronting– EmpathizingEmpathizing– Consensus BuildingConsensus Building
C.C. BlockingBlocking
Exploring Business © 2009 FlatWorld Knowledge
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Class Team ProjectsClass Team Projects1.1. Dream up team Dream up team
chartercharter
2.2. Contribute ideasContribute ideas
3.3. Never miss a Never miss a meetingmeeting
4.4. Be considerate of Be considerate of each othereach other
5.5. Create process for Create process for resolving conflictresolving conflict
6.6. Use strengths of Use strengths of each team membereach team member
7.7. Don’t do all the work Don’t do all the work yourselfyourself
8.8. Set deadlinesSet deadlines
Exploring Business © 2009 FlatWorld Knowledge
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What Does ItWhat Does ItTake to Lead Team?Take to Lead Team?
•Demonstrate integrityDemonstrate integrity
•Be clear & conciseBe clear & concise
•Generate positive Generate positive energyenergy
•Acknowledge common Acknowledge common points of viewpoints of view•Manage agreement & Manage agreement & disagreementdisagreement•Encourage/coachEncourage/coach•Share informationShare information
Exploring Business © 2009 FlatWorld Knowledge
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Exploring Business © 2009 FlatWorld Knowledge
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CommunicationCommunication
• “…“…the process of transferring the process of transferring information from a sender to a information from a sender to a
receiver.”receiver.”
Need for Communication Need for Communication SkillsSkills
oConvincing decisions & Convincing decisions & faster solutionfaster solutionoWarning signs appear earlierWarning signs appear earlieroSmooth workflow & Smooth workflow & increased productivityincreased productivityoStronger business Stronger business relationshipsrelationships
oPersuasive marketingPersuasive marketingoProfessional image Professional image enhancedenhancedoEmployee satisfaction up & Employee satisfaction up & turnover downturnover downoBetter financial results for Better financial results for firm & investorsfirm & investors
Exploring Business © 2009 FlatWorld Knowledge
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Communication FlowsCommunication Flows
Communication FlowsCommunication Flows
Exploring Business © 2009 FlatWorld Knowledge
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What To Do About What To Do About “Grapevine”“Grapevine”
Learn to live with itLearn to live with itTune into itTune into itDon’t participate in rumorsDon’t participate in rumorsCheck out what you hearCheck out what you hearTake advantage of itTake advantage of it
Exploring Business © 2009 FlatWorld Knowledge
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Exploring Business © 2009 FlatWorld Knowledge
8-22ListeningListening
•“…“…80% rated...as an 80% rated...as an most important skill most important skill
in getting things in getting things done...”done...”
Barriers to Barriers to CommunicationCommunication
CulturalCultural
Exploring Business © 2009 FlatWorld Knowledge
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FunctionalFunctional
Exploring Business © 2009 FlatWorld Knowledge
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Tips for Writing E-MailsTips for Writing E-Mails
1.1. Formal/InformalFormal/Informal2.2. Meaningful subject Meaningful subject
lineline3.3. Keep message Keep message
focused & readablefocused & readable4.4. Avoid attachmentsAvoid attachments5.5. ID yourselfID yourself
6.6. Be kindBe kind7.7. ProofreadProofread8.8. Don’t assume Don’t assume
privacyprivacy9.9. Respond promptlyRespond promptly10.10. Show respect & Show respect &
restraintrestraint
Exploring Business © 2009 FlatWorld Knowledge
8-25Prepare/Deliver Prepare/Deliver PresentationsPresentations
Plan- audiencePlan- audience
• Knowledge levelKnowledge level
• InterestInterest
PreparePrepare
• OpeningOpening
• BodyBody
• CloseClose
PracticePractice
PresentPresent
• DressDress
• Arrive earlyArrive early
• ConnectConnect
• Take timeTake time
• Act naturalAct natural
• Main pointMain point
• Avoid readingAvoid reading
Visual AidsVisual Aids
Exploring Business © 2009 FlatWorld Knowledge
8-26Guidelines to an Effective Guidelines to an Effective MemoMemo
Follow format- guide headingsFollow format- guide headingsParagraphs short & to pointParagraphs short & to pointAccent/highlight major pointAccent/highlight major pointShortShort headings headingsTitleTitleKey pointsKey pointsExhibits = attachmentsExhibits = attachmentsStapleStaple
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