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Slide 1
Welcome
Slide 2 This afternoon we are going to discuss teamwork.
We will look at five main areas:
1. Teamwork in an organisation & how to become aTop team player
2. Understanding difficulties others face
3. Relationship building at work
4. Dealing with office politics
5. Winning respect
Slide 4
Lets Take A Look at Your Different Team Roles,
beginning with what it takes to create a highperforming Team
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Slide 6
Home team = closest team - job satisfaction found.
Greatest commitment & support
Relationships are the keys
Reputation is formed
Performance closely scrutinised
Home Team Vital to your success
Professional team = where you can get additional
support
Benchmark performance
Can demonstrate who you are
Can lead, guide and interact effectively with others
Network for support & leadership from others
Check information, get guidance & avoid gossip
Away teams = teams outside of your department
Cross departmental teams
Important for what others say about you reflects
on your Home team
Different levels of Staff involved
Demonstrate Your Flexibility work, relationships
Slide 7
Since there are so many different Teams
What Do You Need To Be Able To Do?
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Slide 9
There are many roles
First role is LISTENING
- Use whole body to listen, hear and feel
message
- Check using reframing- Use non-verbal language cues => speak or
not
- Listen as well as respond so the other
person knows that you have understood.
Slide 10
From this slide how can you tell they are listening?
Forehead position upward
Leaning Slightly forward
Square shoulders
Facing Forward
Eyebrows upward
Steady Eye position
Conclusion : Attentive, listening & interested in
hearingSlide 11
Sorting What You hear for Business:-
Urgency
Importance
Sequence
Value to the business and its resources includingpeople
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Slide 12
How You Use What You hear
Timing of your Communication
Anticipate Needs, your boss, your Home Team &
Away teams Support them all, vocally walk your talk
Slide 14
A Team Leader is one who can convince others to
achieve business goals.Must set clear goals. So people know what is to be
done. Can select appropriate goals.
Standards of performance help set expectation
Interpersonal Skills to communicate requirements and
build trust in the team. Cooperation can follow
Slide 15
Leaders are People who can motivate others to take
appropriate actionLeaders are essential to Team Success
Good Leaders make Great Bosses & Equally
Good Leaders make Great Executive Secretaries
Integrators:
People who bring things together: other people, things,
information
Make connections,
Great Brain-Stormers, Collaborate well, good data
gatherers
Very Useful
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Specialists:
Have special skills
Knowledge or practice experts
Functional role Communication skills vital
Share Special Knowledge = powersharing
Administration = Speciality
No matter what role you take Communication and
Working with others is essential
Locking yourself away either because you believe
you specialise in only one field or for just one person
alone, is not a sustainable strategy.
It can lead to isolation fever symptoms include
stress, erratic behavior, inadequate performance
You certainly dont want to finish up like Leo has here
living in his own dream-world where everyone is anenemy
and nightmares become a way of living
Isolation & inadequate communication skill
application can lead to this
Slide 17
Listen Well, But say little
Trust = Earnt recognition
Empathy = hearing anothers position & interests
Social skills = verbal, non-verbal, politeness, group and
one to one skills, multi-level, team worker
School Kids & teachers say of LeoBIG Heart
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Slide 19
Focus on task and the people to deliver the
business promise
Effort skill development lifelong learning is a
prerequisite
Skills task & people related skills expect to
continuously develop & upgrade both of these
everyone can deliver better service
Slide 21
8 STEPS TO BUILDING TRUST
Symbols like the Merlion remind us about our national
pride
Pride has value only when it comes from trust, trust
that the nation calls for from all of its people
Slide 23
Empathy = putting yourself in others shoes-
Listening well
Check are you receiving the others messages
accurately
Share knowledge & experience, know when to share
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Slide 24
Top Team Player
Action speaks louder than words
Sincerity show it through actions & words
Mean what you say and say what you mean
Slide 25
Openness
Reveal your knowledge
Commit what you can do only
Choose to Communicate more effectively
Express yourself
Slide 26
EQ is a defining feature for The Executive Secretary
Language of emotions, learn it, ask friends to help you
Express feelings as well as thoughts in a balanced way
without allowing negative emotions to rule you
Feel what & how others feel respond to others bysharing your own feelings
No Man Is An Island
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Slide 27
You dont have to go overboard though laugh!
Step 5: Consistency
s Between your thoughts and
your feelings
sBetween your words and youractions
sOf performance standards
Slide 29
Consistency:
Thoughts to feelings
Words to actions
Standards of performance
Step 6: Keep Confidences
s Do you talk a lot?
s Can you prevent this frombecoming talk too much?
s Gossip will destroy trust inyou.
Slide 30
What you here in trust has highest value.
Do not break trust
No gossip!
Bad habits! Replace them with healthy ones
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Step 7: DemonstrateCompetence
s Set High Goals
s Deliver more often than not
s Ask for support when YOUneed it
s Give support to others whenTHEY need it
sYour Work = Your Values
Slide 31
Competence = Performance at a good standard
Delivery
To reach this : dont be afraid to ask for help in
Japan this is the norm rather than the exception they
recognise it as an essential way to transfer knowledge
Support others when they need it a way of giving
return
Recall Your Work = Your Values
Step 8: Be Polite At All Times
s Your Self Respect is No. 1
sOthers Respect is also No. 1 Cannot have one without the
other
sPoliteness => Building &Maintaining
Trust
Slide 32
Be Polite At All Times
Self respect = 1
Others respect = 1 . 1=1
Give Politeness it keeps business working at Peak
Performance
Politeness is a Key to Building & Maintaining Trust
Soft Hazards At Work
sHealthy Office Politics:
normal working relationships
power sharing
the way things are done
implied competency
reputation
Slide 33
Sometimes the Office can be a difficult place to be
when office politics gets out of hand
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Dirty Office Politics
s Destructive
s Personal
s Lose - Lose - Lose
s Grows unless it is managed
s If You find it: Report it
Slide 35
BUT!
Dirty Office Politics Everyone Loses
People involved, the rest of the company
& You.
Slide 36
Find it Report it!
Ultimate Goal?
So what is the point here what is your ultimate goal?
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Ultimate Goal?
Slide 37
Success is...
s Respect
s Actions
sListening & Responding
s Adapting
s Ethics
sTrust
Slide 39
Respect is EARNT by doing
Actions tell about You!
Listening & Responding are vital skills
Adapting to CHANGE the rule of today
Ethics are the rules that govern you at work check
yours
Trust is EARNT by the above, consistently done
As at Work, So goes Life...
s Promote the same values atwork as you wish for your life
s Bring to yourself what youwish others to bring to you...
Slide 40
Work is a large part of LIFE
So reflect your Life values at Work & seek to develop
them both together
Bring to yourself only good performance situations
and good returns reap what you sow so
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Slide 42
As a young American actor he can diversify his
behavior to show respect in another culture.
He can humble himself before others beliefs
Leo was 24 when he made the movie so if this young
man can do so can you
Thank You
What Career Next!What Career Next! THANK YOU
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