Business Intelligence @ Eastern Washington University
Strategy and Resources
BI Architecture
(EWU - Partial Service Catalog)
Requires Data Feed
API Y Y
Hosted C C
Centralized Reports J J J
Canned Reports (Client) 1 2 3 4 5 6 2 7 8 9 10 11
Consol. Data Staging (ODS)
Spreadsheet X X X
Database S O O U U O U O O O U S M M M S O ? ?
TRIO
Ho
bso
n's - A
dm
ission
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Maxien
t
RM
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StarRez
Ban
ner
Soar
Ho
bso
n's - R
etentio
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Accred
itation
Man
agemen
t
Tenu
re Man
agemen
t
Certificatio
n P
rogram
s - EDIE
Institu
tion
al Research
Ban
ner - M
od
ules
OSSI (P
olice)
AIM
Can
vas
Instru
ction
al med
ia use
Wo
rdp
ress
Ingen
iux - C
MS
PH
P w
ebsites
Millen
niu
m
Web
Help
Desk
Ath
letics
Library
OthersStudent Busines OpsAcademic Instructional Web Svcs. Advancement
Dashboards OLAPStandardReports
DataMining
Source Systems
Source Systems
Source Systems
Source Systems
Source Systems
Extract / Transform / Load / Integrate
Source Systems
Source Systems
Transaction ProcessingStand Alone SystemsNormalized Data Model
Transform / IntegrateStandardize
Logical Data ModelsIntegrated DataCustomized User Layer
Data Cube Data Cube
Central Administration
Data Cube Data Cube Data Cube
ODS
Technology / Support Maturity
Level of Self Service
Sop
his
tica
tio
n o
f U
ser
Current
Proposed
Effect of shift in technology Demand Effects
Business Operations
Instructional Technology
Student and Academic Y5Y0
NormalizedModel
DimensionalModel
Canned Reports OLAP
OperationalSystem
Staged DataODS
DimensionalData Marts
Cubes(Multi-dimensional)
Transaction Processing
Strategic Insights
Shift to Self Service
AggregatedReal time student
performance.
“EmergingMarkets”
Student SuccessUniversity Success
Constrained by technical
skills.
Constrained by businessknowledge.
Top Ten Changes1. Ability to integrate entire service catalogue.2. “One version of the truth effect”.3. Automation of reporting.4. Centralized admin of access and security.5. Event driven reports and alerts.6. Data mining & advanced analytics.7. Reduction in # of reporting platforms.8. Consolidation of licensing.9. Elimination of legacy technology.
Use Case: Insights - Enrollment Management
Ability to Track Performance to Target Objectives• Move towards true management systems.
Year over Year Measurement Capabilities• Architecture required stretches the capabilities of ODS.• Storage intensive solution implemented.
Course Capacity Management• Significantly reduces time and effort to find open
courses.
Pipeline Reporting • Provides End to end business process view of data.
Use Case: Productivity - IT Department Lean Analysis
03
4
7
9
5
10
5
9
2
10
64
0.0625
0.03125
0.0625
1
0.375
1
0.5
2
0.50.03125
0.03125
5.59375
0
10
20
30
40
50
60
70
80
M1 M2 M3 M4 M5 M6 M7 M8 M9 M10 M11 TotalWaiting
TotalWorking
Time Waiting
Time Working
Movement SummaryM1: Client creates ticket w/ insufficient detail.M2: Tech asks for more detail.M3: Client provides more detail.M4: Tech creates report.M5: Client tests report, changes requirements.M6: Tech reworks report, sends to client.M7: Client tests report, finds bugs.M8: Tech fixes report, sends to client.M9: Client tests report, approves.M10: Tech resolves ticket.M11 Client Closes ticket.
Day
s
Sequential Back and Forth Movements Between Tech and Client
(Identifying waste in movements, work in process and queuing)
Resources
• Dave Dean, Ph.D.
509-359-2256
• http://www.educause.edu/ecar
• http://tdwi.org
• http://www.gartner.com/technology/core/products/research/topic
s/businessIntelligence.jsp
• Todd Hoffman
509-359-2857
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