RESORT AND CRUISE MANAGEMENT RESORT AND CRUISE MANAGEMENTTOUR EVALUATION TOUR EVALUATION

N/A IF NOT APPLICABLE AND TOTAL EACH AREA: N/A IF NOT APPLICABLE AND TOTAL EACH AREA:

DATE: COMPLETED BY: DATE: COMPLETED BY:LENGTH OF CRUISES: ___ LENGTH OF LAND TOUR: LENGTH OF CRUISES: ___ LENGTH OF LAND TOUR:CABINS/STATEROOMS # # # # CABINS/STATEROOMS # # # #SIZE OF ROOMS (S, M, L, or sq.ft.) SIZE OF ROOMS (S, M, L, or sq.ft.)BERTHS ( U & L=UPPER/LOWER 2L=2 LOWERS Q=QUEEN BED etc.) BERTHS ( U & L=UPPER/LOWER 2L=2 LOWERS Q=QUEEN BED etc.)

FLOOR COVERING (CARPET/OTHER) FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5) DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much) DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS: BATHROOMS-COMMENTS:

STANDARD CABIN AMENITIES: TV RADIO REF STANDARD CABIN AMENITIES: TV RADIO REF

HANGERS HANGERS

LOUNGES AND PUBLIC AREA: LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS DÉCOR LIGHTING ROOMINESS

ACOUSTICS ACOUSTICS

VIEWS VIEWS

TOTAL TOTAL

DECK AREAS AND POOL(S) DECK AREAS AND POOL(S)

DECK SIZE POOL SIZE DECK SIZE POOL SIZE

TOTAL TOTAL

DINING AREAS DINING AREASDECORS LIGHTING ROOMINESS DECORS LIGHTING ROOMINESS

TOTAL TOTAL

DINING SERVICE DINING SERVICEEFFICIENCY COURTESY TOTAL EFFICIENCY COURTESY TOTAL

FOODS AND BEVERAGES FOODS AND BEVERAGESQUALITY QUANTITY VARIETY QUALITY QUANTITY VARIETY

TOTAL TOTAL

annasantos/2014/p1 annasantos/2014/p1

CABIN SERVICE CABIN SERVICECOURTESY EFFICIENCY COURTESY EFFICIENCY

TOTAL TOTAL

PASSAGEWAYS PASSAGEWAYSWIDTH HEIGHT LIGHTING HAND RAILS WIDTH HEIGHT LIGHTING HAND RAILS

ASHTRAYS TOTAL ASHTRAYS TOTAL

GRAND TOTAL = GRAND TOTAL =PIER FACILITIES AND SERVICES PIER FACILITIES AND SERVICES

AIR TEMP LIGHTING AIR TEMP LIGHTING

ROOMINESS ROOMINESS

OTHER DETAILS/SPECIFICS/COST OTHER DETAILS/SPECIFICS/COST

OTHER COMMENTS: OTHER COMMENTS:

LAND TOUR PUERTO PRINSESA CITY, PALAWAN LAND TOUR PUERTO PRINSESA CITY, PALAWANTOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE) TOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE)TRANSPORTATION (1-5) TRANSPORTATION (1-5)ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.) ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.)BED (S=SINGLE, D=DOUBLE) BED (S=SINGLE, D=DOUBLE)

FLOOR COVERING (CARPET/OTHER) FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5) DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much) DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS: BATHROOMS-COMMENTS:

STANDARD ROOM AMENITIES: TV RADIO STANDARD ROOM AMENITIES: TV RADIO

REF HANGERS REF HANGERS

LOUNGES AND PUBLIC AREA: LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS DÉCOR LIGHTING ROOMINESS

ACOUSTICS ACOUSTICS

VIEWS TOTAL VIEWS TOTAL

DINING AREAS DINING AREASDECORS LIGHTING ROOMINESS DECORS LIGHTING ROOMINESS

TOTAL TOTAL

DINING SERVICE DINING SERVICEEFFICIENCY COURTESY TOTAL EFFICIENCY COURTESY TOTAL

annasantos/2014/p2 annasantos/2014/p2

FOODS AND BEVERAGES FOODS AND BEVERAGESQUALITY QUANTITY VARIETY QUALITY QUANTITY VARIETY

TOTAL TOTAL

GRAND TOTAL = GRAND TOTAL =OTHER DETAILS/SPECIFICS/COST OTHER DETAILS/SPECIFICS/COST

OTHER COMMENTS: OTHER COMMENTS:

NOTE: RATE THE FOLLOWING WITH A SCORE OF 1 TO 5 (5 IS BEST) NOTE: RATE THE FOLLOWING WITH A SCORE OF 1 TO 5 (5 IS BEST)

CLOSE SPACE-GENERALLY(L/N) CLOSE SPACE-GENERALLY(L/N)

NIGHT LIGHT

BOTTLE OPENER

DRINKABLE WATER

CLOTHESLINE

NIGHT LIGHT

BOTTLE OPENER

DRINKABLE WATER

CLOTHESLINE

ELEC'L OUTLET

LARGE MIRROR

WRITING SHELF/DESK OTHER

ELEC'L OUTLET

LARGE MIRROR

WRITING SHELF/DESK OTHER

CLEANLINESS

SEATING COMFORT

CLEANLINESS

SEATING COMFORT

TEMPERATURE

VENTILATION

NOISE LEVEL

DANCE AREAS

TEMPERATURE

VENTILATION

NOISE LEVEL

DANCE AREAS

BAR ACCESSIBILITY

WAITER SERVICE

BAR ACCESSIBILITY

WAITER SERVICE

SHADED AREAS

DECK CHAIRS COMFORT

DECK CHAIRS AVAILABILITY

SHADED AREAS

DECK CHAIRS COMFORT

DECK CHAIRS AVAILABILITY

DECK SURFACE

POOL FEATURES

CLEANLINESS

SAFETY FEATURES

TOWEL SERVICE

DECK SURFACE

POOL FEATURES

CLEANLINESS

SAFETY FEATURES

TOWEL SERVICE

WAITER SERVICE

ACCEPTABLE NOISE LEVEL

ENTERTAINEMENT/GAMES(if applicable)

WAITER SERVICE

ACCEPTABLE NOISE LEVEL

ENTERTAINEMENT/GAMES(if applicable)

CLEANLINESS

SEATING COMFORT

CLEANLINESS

SEATING COMFORT

TEMPERATURE

VENTILATION

ACCEPTABLE NOISE LEVEL

TEMPERATURE

VENTILATION

ACCEPTABLE NOISE LEVEL

PROMPTNESS

PROMPTNESS

REASONABLE COST

APPROPRIATE TEMP

REASONABLE COST

APPROPRIATE TEMP

PRESENTATION

SPECIAL DISHES AVAILABLE

PRESENTATION

SPECIAL DISHES AVAILABLE

PROMPTNESS

PROFESSIONALISM

PROMPTNESS

PROFESSIONALISM

FLOOR SURFACE

FLOOR SURFACE

FREEDOM FROM OBSTRUCTIONS

SUITABLE ROR SPECIAL NEEDS

FREEDOM FROM OBSTRUCTIONS

SUITABLE ROR SPECIAL NEEDS

CLEANLINESS

BAGGAGE HANDLING

STALL EFFICIENCY

CLEANLINESS

BAGGAGE HANDLING

STALL EFFICIENCY

PARKING FACILITIES

SEATING COMFORT

CUSTOMS INSPECTION FACILITIES

WEATHER PROTECTED

PARKING FACILITIES

SEATING COMFORT

CUSTOMS INSPECTION FACILITIES

WEATHER PROTECTED

CLOSE SPACE-GENERALLY(L/N) CLOSE SPACE-GENERALLY(L/N)

NIGHT LIGHT

NIGHT LIGHT

BOTTLE OPENER

DRINKABLE WATER

ELEC'L OUTLET

BOTTLE OPENER

DRINKABLE WATER

ELEC'L OUTLET

LARGE MIRROR

CLOTHESLINE

WRITING SHELF/DESK OTHER

LARGE MIRROR

CLOTHESLINE

WRITING SHELF/DESK OTHER

CLEANLINESS

TEMPERATURE

CLEANLINESS

TEMPERATURE

VENTILATION

NOISE LEVEL

SEATING COMFORT

BAR ACCESSIBILITY

VENTILATION

NOISE LEVEL

SEATING COMFORT

BAR ACCESSIBILITY

WAITER SERVICE

DANCE AREAS

WAITER SERVICE

DANCE AREAS

CLEANLINESS

SEATING COMFORT

CLEANLINESS

SEATING COMFORT

TEMPERATURE

VENTILATION

ACCEPTABLE NOISE LEVEL

TEMPERATURE

VENTILATION

ACCEPTABLE NOISE LEVEL

PROMPTNESS

PROMPTNESS

REASONABLE COST

APPROPRIATE TEMP

REASONABLE COST

APPROPRIATE TEMP

PRESENTATION

SPECIAL DISHES AVAILABLE

PRESENTATION

SPECIAL DISHES AVAILABLE

LAND TOUR CAGAYAN DE ORO CITYTOUR ITINERARY (C=COMPLETED, S=SELECTED, N/A=NOT APPLICABLE)TRANSPORTATION (1-5)ROOM ACCOMMODATION # SIZE OF ROOMS (S, M, L, or sq.ft.)BED (S=SINGLE, D=DOUBLE)

FLOOR COVERING (CARPET/OTHER)DÉCOR (RATE 1 TO 5)DRAWER SPACE (L=lots/N=not much)BATHROOMS-COMMENTS:

STANDARD ROOM AMENITIES: TV RADIO

REF HANGERS

LOUNGES AND PUBLIC AREA:DÉCOR LIGHTING ROOMINESS

ACOUSTICS

VIEWS TOTAL

DINING AREASDECORS LIGHTING ROOMINESS

TOTAL

DINING SERVICEEFFICIENCY COURTESY TOTAL

FOODS AND BEVERAGESQUALITY QUANTITY VARIETY

TOTAL

GRAND TOTAL =OTHER DETAILS/SPECIFICS/COST

OTHER COMMENTS:

annasantos/2014/p3

CLOSE SPACE-GENERALLY(L/N)

NIGHT LIGHT

BOTTLE OPENER

DRINKABLE WATER

ELEC'L OUTLET

LARGE MIRROR

CLOTHESLINE

WRITING SHELF/DESK OTHER

CLEANLINESS

TEMPERATURE

VENTILATION

NOISE LEVEL

SEATING COMFORT

BAR ACCESSIBILITY

WAITER SERVICE

DANCE AREAS

CLEANLINESS

SEATING COMFORT

TEMPERATURE

VENTILATION

ACCEPTABLE NOISE LEVEL

PROMPTNESS

REASONABLE COST

APPROPRIATE TEMP

PRESENTATION

SPECIAL DISHES AVAILABLE