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Equipment Rental Management
Mobility Features
Prepared By: Abhijit R C
Designation: Sr. Business Analyst
Date: 19 Feb 2013
Location: Chennai
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Let us meet a travelling Sales Manager…
2
Mr. Jason and Mr. Harry are the Sales Managers of two different Rental Companies. Most time of their job, they will be travelling to meet clients or on other business meetings. They got numbers to achieve and cannot miss a single opportunity from a prospect….. Also they needs to ensure that he responds to the customer calls swiftly and provide excellent service on the inquiries….
Let us meet Mr. Jason, Sales Manager of
XYZ Rentals
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Hi JASON…We need a 150T Crawler crane from next week for 2 months. Can you
please confirm the equipment reservation?
Uh… Mr. Williams, I am travelling on business. I need to call back my Depot manager and ask
whether the crane is available.
Mr. Williams, I am sorry…. I could not get the depot in charge on line. I
will get back in few hours. By the way you asked for 150 T Crawler crane right?
After 30 minutes…..
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Hello William… Sorry that it took little long. I enquired and found that we have got the 150T crawler crane in stock…. Shall I reserve it for
you?
JASON… I am sorry.. Since I could not get a confirmation, I had to place an order
with another company…. It was an important job and I could not
take risk
After 5 hours….
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Oh ho… William I apologize for the delay…. It was a good opportunity. Wish I could
respond and confirm your request in quick time….
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But the story is not the same every where… See how life of Mr. Harry, Sales Manager of ABC Equipment Rental Company was made
easier.
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Hi HARRY…We need a 150T Crawler crane from next week for 2 months. Can you
please confirm the equipment reservation?
Mr. Williams, I am not in office, but if I can put you on hold for a few seconds, I can check it
for you on my iPhone right away.
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Mr. Williams, we have a Terex 150T which you had used once before. I have made a soft
reservation. I have e-mailed the details to you.
Fantastic… I received the mail. Thanks Harry. Please send the
quote
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Still more you can do with Equipment avilability on
iPhone…..
You can analyze details of “On-Rent” equipment… If a particular On rent equipment fetches better Rental rates, then you can convey to the customer that a “Latest model” equipment will be available if
he waits for few more days
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Still more you can do with Equipment avilability on
iPhone…..
You can even see, when an equipment under maintenance will be available…. As well as see details of
the work order
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Thank you
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