Social Media to Support Crisis Communications #EMAG2011
ITSFEM.comhttp://www.slideshare.net/conniewhite/emag-social-media-for-emergency-management
Follow me on Twitter@conniemwhite
Social Networks have been around
Family
Friends
Colleagues
CoWorkers
First Responders
Local Government
How Communications have Changed Over the Years
Due to the death of six children within this community, including their own son, three year old Benjamin, Dolphus E. Hughes and wife Ollie felt the community needed telephone service. They purchased the system, which remained Hughes Telephone Company until 1989.
Hughes Telephone Company 1911-1989
Hurricane Katrina, 2005
vs
Haiti Earthquake, 2010
Ernest N. Morial Convention Center, New Orleans, LA.
4 Days Post Katrina
http://www.youtube.com/watch?v=3zXZ-R0mcN0&playnext=1&list=PL6DD285E01968E44D
Crisis Mapping Case: Haiti
haitiaftermath.jpg
http://mommylife.net/archives/2010/01/real_hope_for_h.html
The Initial Map After the Earthquake
haiti.jpg
(source: http://www.flickr.com/photos/mikel_maron/4274264767/)
OpenStreetMapHaitiCreativeCommons.jpg
OpenStreetMap is a Creative Commons project, sort of geographic Wiki.
This map is updated in real time.Rescue teams and NGOs on the ground are using Garmin GPS .
It only took a few hours to members of the free mapping community to respond.
http://www.3d-today.org/2010_01_01_archive.html
OpenStreetMapHaitiCreativeCommons2.jpgYellow crosses indicate
the streets blocked by obstacles.
Yellow crosses on red background are the collapsed buildings.
White tents on a red background are the camps of
survivors.
http://www.3d-today.org/2010_01_01_archive.html
Are you using the same modes of communicationTo manage emergencies that you were using in 2005?
KatrinaEmailInternetText MsgHaitiEmailSocial MediaInternetText Msg
Crisis Communications, same
Means of Communication, changes
alg_submerged-truck.jpgWhats it all about?
Right Information Right People
Right Time
Make the Best Decisions Possible
Georgia (Gwinnett and Douglas Counties) Floods 2009
We characterize a social network as links from people to other
people, groups or information objects.
Such objects may be messages, photos, videos, wall postings,
notifications, current activities, events, widgets, etc.
http://www.iscram.org/ISCRAM2009/papers/Contributions/163_An Online Social Network For Emergency_White2009.pdf
2009 - Connie White, Linda Plotnick, Jane Kushma, Starr Roxanne Hiltz, and Murray Turoff. An Online Social Network for Emergency Management. International Journal of Emergency Management 2009 - Vol. 6, No.3/4 pp. 369 - 382
Structures behind Social Media
Following, Friends, Subscribing
Going Viral
2,920 Followers
46, 013 Followers
386,660 Followers
3,989,897 Followers
Why So Many?
http://www.redcross.org/www-files/Documents/pdf/other/SocialMediaSlideDeck.pdf
The Public/Community uses Social Media
The Public Wants to Receive Information through Social Media
The Community wants to Provide Information
People are turning to Social Media for Emergency Information
Summary
Large portion of the population uses SM.
People want to receive emergency information through SM.
People report and contribute emergency/events information they observe through SM (iReport, uReport, iWitness).
People are actively seeking emergency information from SM sites (Twitter is best in early stages).
People are going to SM for help
People expect EM officials to monitor their SM for urgent requests for help.
People expect a response in within an hour after posting on SM
Summary
People are going to SM for help in urgent situations.
People think you, yes YOU should be monitoring sites for urgent request.
People expect a response within an hour of posting a request for help on SM.
This study was conducted on July 22-23, 2010. Almost a year ago. Is your agency using Social Media yet?
Weather is on Social Media
NOAA
http://www.weather.gov/stormreports/
NWS PreDefined Hashtags/Icons
Skype In: Special Lecturer:
Tim Brice
National Weather Service developed its Internet presence and
incorporating the latest technologies
into operational uses. He currently serves as the office GIS and
Social Media focal points.
Video Presentationhttp://www.youtube.com/watch?v=PNaTdwGklVg
Slide Presentation NWS and Twitterhttp://ow.ly/51rmp
Where is
Georgia
with SM?
GEMA
Director of FEMA
Homeland Security
a
President
5 Minute Fugate's Testimony
Full
http://www.c-span.org/Events/Senate-Homeland-Security-Hearing-on-Social-Media-as-Disaster-Communications-Tool/10737421355-1/
Is Your Agency Using Social Media?
Yes, I'm talking to YOU!
http://www.crcpress.com/product/isbn/9781439853498;jsessionid=ISj9sYmDatbMBk2jpo4phw**
E me at [email protected]
Workshops & Consultation Available http://ITSFEM.com
Click to edit Master title style
Click to edit Master text styles
Second level
Third level
Fourth level
Fifth level
5/26/11
5/26/11
Click to edit Master text stylesSecond levelThird levelFourth levelFifth level
Top Related