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A Business Process Analysis and
Modeling Architecture for
E-Government
Edgardo Moreira
Christian Fillies
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Agenda
Introduction
E-government strategy analysis
Semantic analysis
Business process analysis
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Introduction
E-government goals
Synergies
for
Economic growth
& better quality of life
Location advantages
Competitiveness factors
Increasing efficiencyCosts reduction
Customer orientation
Citizen participation
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Introduction
What is e-government?E-government is the use of ICT to:
promote more efficient and effective government,
facilitate more accessible government services,
allow greater public access to information,
make government more accountable to citizens
How do you implement e-government?
The implementation of e-government goes thru:
a deep and extensive reorganization
a readjustment of the way of thinking at every organizational level
It is about re-engineering or optimizing the governments business
processes, both within individual agencies and across government.
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Introduction
Business process analysis
A business process analysis will be the connecting layer between thestrategic management policies and technological decisions in an
e-government project.
The overall outcome of this analysis will be an indicator of the
e-readiness for the implementation of e-government in the target area.
The e-readiness is basically the political will to introduce changes and
take ownership of the project.
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E-government business process analysis
Benefits analysis and identification of areas of
action
Product models:
- Processes / Resources
- IT support / EAI concept
Creation of a process oriented electronic
product catalog.
Portfolio analysis of products
Location specific results:
- E-government portfolio analysis
- individual e-government ICT-check analysis
Introduction
Procedure
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Agenda
Introduction
E-government strategy analysis
Semantic analysis
Business process analysis
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E-government strategy analysis
Product catalog
Examples
Product group: Construction and housing
Product: Construction permit
Service: Neighbor notification, fire protection
control, etc.
Process application, deny permit, print permit, etc.
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E-government strategy analysis
ICT - Classification of products / services
Every product / services can be classified under one of 10 ICT classes
ICT Information, Communication, Transaction
They can be matched to infrastructure requirements.
Basis model for the calculation of their e-government potential
Information Communication Transaction
Producecontent
Edit &
consolida
te content
Publishcontent
Initiatedialog
Involve
communi-cation
partners
Conduct
consulting
services
Receive
applicati
on
Issue
permits
&
authori-
zations
Transact
payment
s
Type 1 -General information
Type 2 -technical information
Type 3 - Consulting
Type 4 - Prearrangement for decisions and bills
Type 5 - Cooperation with other offices
Type 6 - General application procedures
Type 6 - Financial aid
Type 7 - Implementation of procurement plan (Call for bidding and procurementprocedures)
Type 8 - Implementation administrative supervision measures (controls, etc.)
Type 9 - Added value service for citizens, industry and commerce that are liable for cost
Source: Booz, Allen, Hamilton, 2003
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E-government strategy analysis
Portfolio analysis
Portfolio analysis is done with theactive participation of officers and
external consultants.
Officers rank the products and
services using a separate module of
the eGovernment Masterplan and the
select which products will continue to
a broader analysis.
The participation of officers is
necessary because of their
experience and to gain their essential
political willingness during the
implementation phase.
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E-government strategy analysis - Procedure
ABC-Analysis of every process
of the district administration
Processes with higher business relevance:
core processes
Distinction between primary and
secondary processes
Priority setting of primary core processes
according to e-government potential
voluntaryand obligatory
processes
average and high:
-Number of cases,- Resource consumption
Consideration of
process hierarchy
Evaluation of e-government
options for the
administration and citizen.
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E-government strategy analysis
Reference software architecture (SAGA 2.1)
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E-government options in the district administration:
Implementation state and priority according to employees
Virtual post office
e-mail for internal communication
e-Forms, internal
Access to internal e-archives, DB
e-search in external archives
e-Record processing
Access to applications of other org. units
e-Agenda
Collaborative platform, virtual project space
Capture data from specialized applications
e-Signature
e-Payment control
e-Dossier
eLearning offers
I
K
T
E-Government Options E-Gov/IT--components
Directory./ Rights adm.
Directory./ Rights adm.
Registration / Rights adm.
z.B.:CBT / Web-TV-Server
Mail Server, Groupware
Forms server
Web-Service, dif. interfaces
Groupware, Directory
Scanner, Groupware, DMS
WMS
WMS, DMS,
Groupware, Directory
virtual post office, PKI
e-signature card/reader, PKI
Web-Service, Directory.
Number
mentions
90
160
121
21
237
187
106
20
149
118
50
183
89
123
Priority
C
B
B
C
A
A
B
C
B
B
C
A
C
B
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Agenda
Introduction
E-government strategy analysis
Semantic analysis
Business process analysis
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Semantic analysis
Goal is to understand the semantic
relationships between products,
services, actors, technical and legal
guidelines and procedures.
The result is a glossary containing
all the concepts that are important
for the execution of the project.
It is a manual activity and done by a
e-government consultant.
Results are checked with officials.
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Agenda
Introduction
E-government strategy analysis
Semantic analysis
Business process analysis
Conclusions
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Business process analysis
Modular and semantically integrated BPA architecture
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Business process analysis
Example of a business process model - Notation CSA
Information flows, times, human resources, costs and IT support
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Business process analysis
Results
To-be (target) models for the selected top products.
To-be process structure
To-be IT-support model
To-be resource model
Differentiated step-by-step concepts with alternatives for the optimization of the
top products.
Quantitative and qualitative (financial) evaluation of the beneficial effects for the
different alternatives and products.
Checklists for alternative implementations of the e-government key products
including:
Organizational change management
IT-support management
Required technical standards and IT-standards from a process point of view
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Business process analysis
Web Services
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Business process analysis
Orchestration of Web Services
Automatic import
of the process model
Step1:Process design of a technical
point of view in SemTalk
Step 2:Automatic generation of
Orchestrations for
orchestration servers
BPEL SpecificationBusiness Process
Execution Language
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Goal of the automatic generation of orchestrations
Goal is to reduce the costs of aprocess optimization project.
Costs:
Cost per process execution
Cost per process setup
Delay of process setupDelay of
process setup
Costperprocess
execution
Costo
fproce
ss
setup
Lack of
Efficiency
Lack of
Evolutionary
Granularity
Lack of
Agility
(Source: Hepp et al. 2005)
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Identification of core processes
C B A
D C B
D D C
Annual nr. of cases
Resource
consumption (hr)2500
7500
Processes with higher
business relevance
core processes
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Example:
Product catalog District X (Land Brandenburg)
Examples District administration
Product areas: 8
Product groups: 50
Products: 135
Service: 451
Processes: 1017
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TProcessing of
construction permit applicationClient
Notification
Technical information
Fee calculation,
Submittal of payment
Inspection, Control
T
C
I/C
I
Primary process
Secondary processes
Client posit io n
E-go vernment potent ial
I
Adm inis t rat ion pos i t ion
E-go vernment potent ial
I
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Evaluation of e-government potential
Marginal utility
client
Client
potential
Client benefit
Client cost
Com. channel
closeness
Client group
relevance
Client overall benefitE-gov. options
Client overall cost
E-gov. options
Channel closeness client
Channel closenessreal-use
Size user group
Intensity real-use
Client position
Potential
Marginal utility
for the
administration
Business
relevance
of the service
Administration
overall benefit
Specific e-gov.
cost
Nr. of cases
service
Resource
consumption service
Administration
overall benefit
E-gov. options
Administration
overall costs
E-gov. options
Administration
position
potentialStandardizedcase frequency
Standardized
Resource consumption
E-government
Score
per
serv ice
Maxi
mum
=
100
50
%
50
%
25
25
25
25
12,5
12,
5
12,
5
12,
5
12,
5
12,
5
12,
5
12,
5
6,2
56,2
56,25
6,2
5
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Results (example)
24
19
11
ABC-processes,
core processes
thereof
primary processes
thereof processes
with no- implemented
E-government options
10
105Total nr. of processesin product plan
Score > 50 = 70 Pr.
thereof Sec.P=15 Pr.
thereof
TOP-processes e-gov(E-Gov-score value > 60%)
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Integrating different tools using
semantic technology
DAML
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S t ti G bH All i ht d P i t d fid ti l KnowLogy Solutions
Integrating different tools using
semantic technology
OWL