E-monitoring in the Workplace
E-monitoring in the Workplace
Trent and Jamila
Robert and Jamie
Trent and Jamila
Robert and Jamie
What is E-Monitoring?What is E-Monitoring?
Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.
Using electronics to watch, keep track of, or check employees’ productivity and use of company equipment.
Current UsesCurrent Uses
ID tags E-mail Phone calls Keystroke Computer monitoring Physical monitoring
ID tags E-mail Phone calls Keystroke Computer monitoring Physical monitoring
[18/03/2008, 21:36]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"onyen.unc.edurdriver
[18/03/2008, 21:37]. User: "rdriver". Window title:"https://webmail3.isis.unc.edu - Webmail :: Message Composition - Mozilla Firefox"coworker@emailWork SucksHey buddy work sucks again. I really hate the boss, we dont get any breaks so I just slack off on the internet!
[18/03/2008, 21:37]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"facebook.comjamie
[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"nasdaq.comgoog
[18/03/2008, 21:38]. User: "rdriver". Window title:"Mozilla Firefox Start Page - Mozilla Firefox"espn.go.comnorth carolina
Real WorldReal World
Smyth vs. Pillsbury legal case Email monitoring
ECPA - Electronic Communications Privacy Act One party consents Company provides equipment Used for business purposes
Smyth vs. Pillsbury legal case Email monitoring
ECPA - Electronic Communications Privacy Act One party consents Company provides equipment Used for business purposes
ProductivityProductivity
How does being monitored affect productivity?
How does being monitored affect productivity?
ProductivityProductivity
Not working number of hours paid to work
Non-work related internet uses Excessive usepoor performance $1.7bn NCAA Tourney
Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 McWorld study).
Not working number of hours paid to work
Non-work related internet uses Excessive usepoor performance $1.7bn NCAA Tourney
Sources: NCAA (Challenger, Gray, Christmas Inc. study); performance (1993 McWorld study).
ProductivityProductivity
If employees know they are being monitored, they will be more productive
78% of companies report internet abuse by employees
Will they waste time no matter what?
Source: 2002 study by Computer Security Institute
If employees know they are being monitored, they will be more productive
78% of companies report internet abuse by employees
Will they waste time no matter what?
Source: 2002 study by Computer Security Institute
ProductivityProductivity
Quality over Quantity Being monitored by numbers does not
represent the quality of the goods produced
Rush to meet a goal number but the products will not be in as good of condition
Quality over Quantity Being monitored by numbers does not
represent the quality of the goods produced
Rush to meet a goal number but the products will not be in as good of condition
ProductivityProductivity
Satisfied employees are more prone to be more productive Give more breaks!
Ex: Break Duration Study 80% increase in errors when working without breaks
Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”
Satisfied employees are more prone to be more productive Give more breaks!
Ex: Break Duration Study 80% increase in errors when working without breaks
Source: Nicola Green, “Work-Related Musculoskeletal Disorders (WMSD*) and Breaks”
Abuse and DiscriminationAbuse and Discrimination
Monitoring HelpsPrevent inappropriate emailsReduce harassing behavior/expensive lawsuitsPrevent theft/destruction
Monitoring Doesn’t HelpCould exploit different groups
Sources: 1999 Elron survey: 64% of employees had sent or received “adult-oriented” emails.
Monitoring HelpsPrevent inappropriate emailsReduce harassing behavior/expensive lawsuitsPrevent theft/destruction
Monitoring Doesn’t HelpCould exploit different groups
Sources: 1999 Elron survey: 64% of employees had sent or received “adult-oriented” emails.
PrivacyPrivacy
Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord)
Should the company know all information about their employees?
Privacy is defined as the quality or state of being apart from company or observation; freedom from unauthorized intrusion (Nord)
Should the company know all information about their employees?
Privacy vs. Monitoring ControversiesPrivacy vs. Monitoring Controversies Impact on insurance, personal life, illness Should company know all information Physical equivalence of
cyberspace/difference jobs If monitor should you monitor everything? Fake/inactive cameras - lying, unethical?
Impact on insurance, personal life, illness Should company know all information Physical equivalence of
cyberspace/difference jobs If monitor should you monitor everything? Fake/inactive cameras - lying, unethical?
Is it Ethical to Monitor?Is it Ethical to Monitor?
Theories Utilitarianism vs. Just Consequentialism
Theories Utilitarianism vs. Just Consequentialism
Tradeoffs and RisksTradeoffs and Risks
Alerts if they cross certain boundaries Is employee productivity worth more
than their privacy? How much are employees/employers
willing to risk? Where will we be in 5 to 10 years?
Alerts if they cross certain boundaries Is employee productivity worth more
than their privacy? How much are employees/employers
willing to risk? Where will we be in 5 to 10 years?
ConclusionsConclusions
How do we find a median? What does the class think?
How do we find a median? What does the class think?
Last man StandingLast man Standing
Green means true and red means false Stay standing if you answer correctly
and sit down if you answer incorrectly Prize for the winner!!
Green means true and red means false Stay standing if you answer correctly
and sit down if you answer incorrectly Prize for the winner!!
QuestionQuestion
TRUE (green) or FALSE (red)
Government wiretaps aren’t considered e-monitoring.
TRUE (green) or FALSE (red)
Government wiretaps aren’t considered e-monitoring.
QuestionQuestion
TRUE (green) or FALSE (red)
Employees have a constitutional right to privacy in every workplace.
TRUE (green) or FALSE (red)
Employees have a constitutional right to privacy in every workplace.
AnswerAnswer
ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace.
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
ANSWER: FALSE Employers are not required to tell their employees if they are being monitored. Employees’ constitutional right to privacy does not extend to the workplace.
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
QuestionQuestion
TRUE (green) or FALSE (red)
The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company
provides the equipment.
TRUE (green) or FALSE (red)
The Electronic Communications Privacy Act (ECPA) is in effect when both parties consent and the company
provides the equipment.
AnswerAnswer
False
The ECPA is in effect when ONE party consents.
False
The ECPA is in effect when ONE party consents.
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.
QuestionQuestion
TRUE (green) or FALSE (red)
Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an
employee
TRUE (green) or FALSE (red)
Smyth Vs. Pillsbury involved a case where monitored phone calls and voice mail led to the firing of an
employee
AnswerAnswer
FALSE It involved monitoring email
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN
FALSE It involved monitoring email
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN
QuestionQuestion
TRUE (green) or FALSE (red)
At least 75% of companies reported employee abuse of internet access,
according to one study.
TRUE (green) or FALSE (red)
At least 75% of companies reported employee abuse of internet access,
according to one study.
AnswerAnswer
ANSWER: TRUE, the study showed 78% of companies reported abuse.
EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME.
QuestionQuestion
TRUE (GREEN) OR FALSE (RED)
TYLER HANSBROUGH IS NOW THE ALL-TIME ACC LEADER IN MADE FREE THROWS
AnswerAnswer
FALSE, HE’S THREE FREE-THROWS SHORT OF LAETTNER’S RECORD.
EVERYONE HOLDING A GREEN CARD SHOULD SIT DOWN.
QuestionQuestion
TRUE (green) or FALSE (red)
Courts have ruled that employees can be fired for electronic
misconduct even if the employer hadn’t told the employees that they
were being monitored.
TRUE (green) or FALSE (red)
Courts have ruled that employees can be fired for electronic
misconduct even if the employer hadn’t told the employees that they
were being monitored.
QuestionQuestion
TRUE (green) or FALSE (red)
UNC is in the SOUTH bracket in the NCAA Tournament.
TRUE (green) or FALSE (red)
UNC is in the SOUTH bracket in the NCAA Tournament.
QuestionQuestion
TRUE (green) or FALSE (red)
Bosses now can remotely see employees’ monitors in real-time.
TRUE (green) or FALSE (red)
Bosses now can remotely see employees’ monitors in real-time.
AnswerAnswer
ANSWER: TRUE.
EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
ANSWER: TRUE.
EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
QuestionQuestion
TRUE (green) or FALSE (red)
An employer using an e-mail monitoring application can read the text or
attachments in your company e-mail.
TRUE (green) or FALSE (red)
An employer using an e-mail monitoring application can read the text or
attachments in your company e-mail.
AnswerAnswer
ANSWER: TRUE. An employer can read everything within company e-mail.
EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
ANSWER: TRUE. An employer can read everything within company e-mail.
EVERYONE HOLDING A RED CARD SHOULD SIT DOWN FOR THE REST OF THE GAME
QuestionQuestion
TRUE (green) or FALSE (red)
Most monitoring software only show statistics or numbers about an
employee.
TRUE (green) or FALSE (red)
Most monitoring software only show statistics or numbers about an
employee.
AnswerAnswer
True
Most monitoring software only show the quantity rather than quality of an employee’s productivity.
True
Most monitoring software only show the quantity rather than quality of an employee’s productivity.
FINAL QUESTION!FINAL QUESTION!
During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers?
REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper.
Closest to the true number wins a prize.
During this class you have all been monitored. What percentage of the class has “Sidetracked” on their computers?
REMAINING PLAYERS ONLY: Write down your name and guess on a piece of paper.
Closest to the true number wins a prize.
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