TELKOM WORKSHOPe Government strategies for local authorities in
Africa
Nicole Hill / May 2005
Cifal Durban e administration workshop / May 2005
Agenda
Objectives of G2G – from Cost Reduction to Responsiveness
The magic Triangle : Organisation/Process /Tools
eGovernment in a Campus ICT Solution
Application Layer – what makes Sense?
Challenges for e government in Africa
Interconnecting Layers of Administrations
The new Paradigm : Convergence
Recommendations and Lessons learnt
Cifal Durban e administration workshop / May 2005
e Government : eSociety – and its ’ingredients’
eBusiness
eHealth
eLearning
eInclusion
eSecurity
Cifal Durban e administration workshop / May 2005
eSociety – a major Challenge for Government
Governments scope of work :
Facilitating Private-Public-Partnerships (PPPs)
Define eCity/eRegion/eCountry Strategy
Enable Tele-working in Areas of high Unemployment
Increase Market Flexibility / Competition
Cifal Durban e administration workshop / May 2005
e-Government User Segmentation & Interaction:
Government-to-Government (G2G) involves sharing data and conducting
electronic
exchanges between governmental actors. This involves both intra-
and interagency
exchanges at the national level, as well as exchanges among the
national,
provincial and local levels.
Government-to-Business (G2B) involves business-specific
transactions (e.g. payments
with regard to sale and purchase of goods and services) as well as
provision
on line of business-focussed services.
Government-to-Consumer/Citizen (G2C) involves initiatives designed
to facilitate
people’s interaction with government as consumers of public
services and as citizens.
This includes interactions related to the delivery of public
services as well as
to participation in the consultation and decision-making
process.
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Cifal Durban e administration workshop / May 2005
Applications G2G(1)
Communication between various city sites through separate network
ensuring max security
Electronic exchange of documents within and between government
offices
Intra-city information publication and sharing, internal daily
operations
Information on electoral procedures, nomination , aspiring
candidates and elected representatives and their contact
details,
Use of e-mail/chat to correspond with elected officials.
Electronic Government forums
Cifal Durban e administration workshop / May 2005
Applications G2G (2)
Directory service to all government agencies
Tele-working opportunities for remotely based government
staff
Training of Government staff in the use of ICT.
Communication services
Cifal Durban e administration workshop / May 2005
Example : Applications G2B
Connect government to customers and suppliers.
Information services
Communication services
Web-based system for on-line procurement Involves communication of
offers, agreements, procurements and sales statistics between
public procurers and suppliers
Publishing of all government tenders on-line. Central hub for local
and international tenders record upload.
On-line system to process clearance of imports, payment of duty,
delivery of release orders for shipments to leave the docks.
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Cifal Durban e administration workshop / May 2005
Example :Applications G2C example
Environmental services
Miscellaneous services
Public access to all services and information 24 hrs a day, 7 days
a week.
Telephony, e-mail, SMS, fax, call center services (handling of
inquiries)
Complaint tracking
On-line Application forms for birth certificates, national ID
cards, driver's license, marital status and land registry
Driver and vehicle registration
Requests of government loans.
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Cifal Durban e administration workshop / May 2005
eGovernment – What to concentrate on ?
G2G is
Experienced from past : best value for money
Political signal : Administration Efficiency
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Cifal Durban e administration workshop / May 2005
eGovernment – Elements needed to be successful
What needs to be considered
Coherent eGovernment Strategy and Concept for all administration
domains ( City/Region/Country)
Full Government Executive Support and Backing in each domain
Process/Organisation Improvement Concept and Qualification
Plan
Basic Components : Middleware / Communication Platforms
Useful Applications for all G2X areas
Available & Innovative Communication Infrastructure
Cifal Durban e administration workshop / May 2005
eGovernment – Framewok
‘Design for all’ – User-friendly Access
From pure Information Distribution to full Transaction
Back-end Integration and Data Interchange Standards
Security Concept and Architecture
Interoperability across City/Region/Country/Africa (
‘one-stop-Government’)
Cifal Durban e administration workshop / May 2005
ICT fostering sustainable economic development and enhancing social
equity: Digital Opportunity Initiative strategic framework for ICTs
and development
This framework highlights the importance of five inter-related
components for producing social and/or economic benefits through
ICT. These are infrastructure, human capacity, enterprise, content
& applications and policy.
Infrastructure: The DIO advocates the adoption of two broad
principles, namely strategically focused capacity and relative
ubiquity.
·
Strategically focused capacity: focus should be on developing
strategically focused network infrastructure capacity for key
sectors to take advantage of leading edge technologies
· Relative
ubiquity: promote ubiquitous access through universal access funds
and support of community networks and public access points
Human capacity: High ICT literacy rates to begin with are not a
prerequisite for ICT development, but it is important for countries
to develop a critical mass of knowledge workers, technology users,
and motivated entrepreneurs.
· Knowledge
workers: focus on educating and retaining a core of professionals
with the technical capabilities to provide and maintain ICT
infrastructure and related ICT services, and to adapt new
technologies for local requirements
· Intermediaries
and technology users: link the technology to those who benefit most
from its use
· Motivated
Entrepreneurs: create a critical mass of motivated entrepreneurs,
people with business expertise to leverage new opportunities
Policy: The overall policy environment, the degree of transparency
and inclusion, and, more specifically, the regulatory environment
can all have a major impact on ICT usage
·
Transparency and Inclusion: provide transparent and inclusive
government processes which are useful for both the expansion of ICT
and also an area that the use of ICT can facilitate
· Regulatory
framework: increase level of competition and accelerate the
development of ICT if it is sufficiently flexible [1]
·
Institutional capacity: enable ICT and synergies between the
components a basic level of institutional capacity is
required
Enterprise: As the private sector plays a pivotal role in the
development of ICT, supportive conditions and prospects for
sustainable wealth creation are central to the framework
· Finance and
credit: access to credit and financing is fundamental, especially
for two key financial sectors; banking and venture capital
· Property
rights and commercial law: establish a favorable business
environment to encourage foreign direct investment and trade
· Fair tax
regime: ensure a non-distorting and incentivizing tax regime that
is attractive to potential investors
· Access to
global and local markets: enabling trade flows is an important
pre-requisite to ensure the benefits of global positioning and
affordable ICT
· Increasing
efficiency and reach of local business: rendering the local
business sector more productive through enhanced reach and
opportunities will increase ICT development
· Demand
stimulus: encourage the use and demand for ICT in various
industries; governmental and financial organizations can lead by
example
Content and applications
· Relevance
and usability: content has to be relevant and responsive to user
needs and local conditions
· Language
compatibility: third parties and appropriate software programs can
help to overcome problems due to unavailability of local fonts and
languages
·
Affordability: probably the single largest deterrent from ICT usage
in developing countries, high prices for ICT usage can be overcome
by national ICT strategies, such as subsidized use
· Development
applications: build applications that are online with development
goals
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Cifal Durban e administration workshop / May 2005
e-Government Objectives
Cost Effectiveness
Time Savings
Quality Increase
Cifal Durban e administration workshop / May 2005
E government Objectives
Efficiency
Re-use must lead to cost benefits, cost-efficiency should not be
detrimental to effectiveness
Effectiveness.
Segment population/business to tailor services
Run Service analysis to identify best channel for service
delivery
Evaluate service delivery
Target groups must be able to access the services, (e-)inclusion
must be raised.
Security
Services and service delivery should be trustworthy and
confidential both objectively and in the user’s perception.
source: EU Enterprise DG, Interchange of data between
administrations data IDA,
Multi channel delivery of e government services , June 2004
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Cifal Durban e administration workshop / May 2005
eGovernment Process Engineering
1. Any bad Organisation with new ICT Tools will be worse !
2. Any Technology will not solve badly defined processes !
3. Any Process in an inadequate organisation will collapse !
start with reengineering before using new technology
Start with reorganising (if needed) before using new
processes
Start with the existing people - they are (often) the experts
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Cifal Durban e administration workshop / May 2005
Challenges to e Government in Africa
Fewer e goverment initiatives
Use of older technical generations
Financial ressources availability
Data Systems infrastructure
Technological infrastructure
Adapt to African culture & public sector environment
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Cifal Durban e administration workshop / May 2005
Closing design –reality gaps in e goverment projects in
Africa
Current Reality Design Proposal for New Project
Information Information
Technology Technology
Processes Processes
Management systems Management systems and and structures
structures
Other resources Other resources
Cifal Durban e administration workshop / May 2005
10 Key success drivers for a sustainable project
City Model & Strategy
Skills upgrade, motivation
Cooperation & partnerships
Legal aspects
source Media@kom
Cifal Durban e administration workshop / May 2005
e-Government Strategy
For e-Government
G to C: Encouraging the delivery of on-line Public Services;
G to B: Promoting economic development growth via improved
processes between City & Businesses using best practice in ICT
utilization
G to G:Improving productivity in Administrations via on-line
intergovernmental communications and
Creation of a secure information infrastructure (NII) that
engenders confidence in e-transactions.
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Cifal Durban e administration workshop / May 2005
eGovernment Layer Model
IT Platform: data center, application servers and storage
e-Gov Applications: application and services software
components
Alcatel +IT Partners
Cifal Durban e administration workshop / May 2005
e-Government - Types of Services/Applications
Ext: Directories for Admin,Citizen Information System
Two-way Communication Enabling
Int: Resp. per email,Video conf ,Admin Com Systems , Networked
Admin
Ext: Resp. per email , Forms for downloading
Full Interactive Transaction Handling
Ext: Interactive Forms and Applications , Services
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Cifal Durban e administration workshop / May 2005
eGovernment - Services to Citizen and Business
Basic Public Services defined in EU
For Citizen For Business
Job Search - Corperate Tax
Social Security benefits - VAT
Car Registration - Submission Data to Stat. Office
Application to Building Perm. - Custom Declaration
Declaration to Police - Environment-related Permits
Public Libraries - Public Procurement
Cifal Durban e administration workshop / May 2005
eGovernment - Progress in Services
Full Availabity 10/2001 10/2002 10/2003
All Services 20% 35% 45%
G2C 12% 23% 32%
G2B 31% 52% 63%
Growth rate >>10% per Year
But still a long way to go for full eGovernment
from Cap Gemini Ernest&Young’s 10/2003
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Cifal Durban e administration workshop / May 2005
eGovernment Architecture
Political/Commercial Viewpoint
Cifal Durban e administration workshop / May 2005
e Government – in a Distributed Environment
There are 3 Viewpoints:
Containing Voice/Data connections and Access to Applications on
local servers
Decentralized Services and Applications
Forming a Cooperation between Multi-Campus Organisations
Interconnecting the different Campi and local institutions to a
coherent ICT community network
Providing centralised Services in Server farms
Getting connected to the external World
Providing Connection to Internet and Data/Voice Network
Uplink/ Downlink via VPN to upper /lower Layers of the
Administration structure ( Community/City/Region/Country..)
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Cifal Durban e administration workshop / May 2005
eGovernment – ICT Viewpoint
Required ICT Components
Access Network with adequate Bandwidth for all Participants
Standard Office Communication Environment (UMS)
E Government Platform, Middleware , Basic Comp., Applications
Data Centre/ Archives/Application Server farms
Security Architecture
Cifal Durban e administration workshop / May 2005
eGovernment – Basic ICT Components
Workflow system
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Cifal Durban e administration workshop / May 2005
Converged IT Platform
Intranet portal zone
Database / Exchange Servers
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Overview of Services -Moving up from Connectivity Services
Managed
Managed IP-PBX, remotely or hosted
IP Centrex
Application hosting
Wireless PBX services
Customer Relationship Management
Fixed access
Managed Optical services
Specialized security services
Mobile data (GPRS, EVDO, 3G, WiFi,…)
Managed FR/ATM
Fixed voice traffic
Conferencing & Collaboration
Cifal Durban e administration workshop / May 2005
Alcatel Vision and Strategy for eGovernment
and Enhancing Citizen and Employee Interactions
Unified Communication empowers mobile/resident employees with
knowledge
Voice Portal supports next generation self-service
Contact Centre enables better business via better
interactions
Citizens
Agents
Colleagues
Partners
Road
Voice
Portal
Contact
Center
Unified
Communication
The next step of improvement to the total communication chaos is
coming from the communication applications software we can provide
to you. They include :
Unified Communication suite : provide knowledge thru access to the
right information / corporate applications at the right time /
right place – empower the mobile worker with knowledge to take the
proper business decision
Voice Portal : the next generation self service system – enabling
access to corporate resources / apps / info thru voice
Contact center : our best in class Customer interaction management
software – enabling better business
Let’s look in the previous example what would have been the benefit
of the communication applications had our hero been equipped with
it :
1- with UC, she could have used the personal assistant software to
programme the automatic redirect of customer calls to her mobile
while travelling instead of letting them go to her VM – in this
case she would have received directly the call from the customer,
better understand the context
2- with Voice Portal and UC, she could have from her mobile phone
browse with voice thru the corporate directory to call the right
person from Product management to start solving the issue
3- with UC, she could also have used her WiFI PDA or GPRS enabled
PDA to log into corporate unifed messaging just after receiving the
call from the customer and send emails to Business partner to start
solving the issue
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Cifal Durban e administration workshop / May 2005
A possible Solution – eGovernment Campus
Standards enable the flexibility
User defined communication makes people more productive and lowers
operating expenses
Application
Infrastructure
Layer
OmniPCX
Enterprise
Genesys
Voice
Portal
Application
Server
Mail &
Collaboration
Directory
Application
& e-business
Layer
OmniTouch
Contact
Center
CRM
OmniTouch
Unified
Communication
ERP
OmniSwitch
(LAN/WAN)
PLM
Network
Infrastructure
Layer
The data network infrastructure
The IP communication and media servers (VXML engine) which are part
of the application infrastructure layer (just like email for non
real time)
The interactive communication suite encompassing unified
communication and multi-media customer interaction applications.
This interactive communication suite will more and more integrate
with the so-called “XRMs” applications through XML.
A service creation environment is also available SW developers (hot
line, SDK, run time) to enable the integration of communication
services into web services
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Cifal Durban e administration workshop / May 2005
A possible Solution – eGovernment City Network
Services to Citizens
Civil Information Services)
wireless
xDSL
FTTP
Education
Access to Educational Programs
Access to Health Services
Video Surveillance
FTTU Citizens
Different Class of Security on Services
Authority Access
Civil Offices
Cifal Durban e administration workshop / May 2005
Communication applications value chain
Cifal Durban e administration workshop / May 2005
Unified Communication Suite
Any Fax Server
My
Messaging
My
Phone
My
Assistant
My
Teamwork
The OmniTouch UC integrates seamlessly with other existing products
and applications: Alcatel OmniPCX Enterprise, and other PBX’s (in a
next release), Fax servers, mail servers, any directories (LDAP,
Active Directory, Outlook personal contacts, Notes address book),
Any Portal (Websphere, share point, Oracle9i, BEA…), and any
business applications (CRM, SFA, ERP..).
The use of standard technologies such as XML/SOAP and Web Services
simplify and facilitate the integration of OmniTouch UC with all
these products and applications.
Consequently it leverages the existing portfolio of our business
partners, and therefore generate more value of the whole solution
designed and sold by these business partners.
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Cifal Durban e administration workshop / May 2005
Recap on Telecommunication Technologies
Major application: Telephony.
Evolution: Internet Access, 1 – 2 Movies on demand per
household.
Coax Cable
Introduced in the 80’s as preferred medium for Broadcast TV.
Evolution: Internet Access, Telephony, 1-2 Movies on demand per
household.
Fiber
Introduced in the 90’s and widely deployed with Telecom
Operators.
Advantage: No capacity limitations related to medium. ( light
)
Capacity determined by active equipment that drives the
fiber.
Capable to support Telephony, Internet Access, Broadcast TV and
multiple movies on demand per household, including High definition
Television.
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Cifal Durban e administration workshop / May 2005
Architecture Layers in Telecommunications Networks
Passive Infrastructure
FTTU PON
Cifal Durban e administration workshop / May 2005
Convergence – a new Hype ?
IT and Communication
Information and Entertainment
eBusiness and eGovernment
Insourcing and Outsourcing
Multi-Purpose Devices ( PC/TV/Camera/Phone/PAD..)
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Cifal Durban e administration workshop / May 2005
Convergence – Consequences for eGovernmnet ?
-> Cheaper Solutions
Cifal Durban e administration workshop / May 2005
Architecture Layers in eGovernment Networks
PAN – Governmental
Cifal Durban e administration workshop / May 2005
Efficient Communications for Cities
Attendants
Cifal Durban e administration workshop / May 2005
IT – Strategy
Technical Standards
Migration Strategy
Cifal Durban e administration workshop / May 2005
e-Government IT Platform - Planning
Review of the current Data Center infrastructure need to be
done:
Server Consolidation
Review all the servers that are currently in the Data Centers
E-Gov Storage
E-Gov Backup
E-Gov Applications & Services Continuity
Applications and service continuity is also a consideration,
considering backup data centers
Network Connectivity
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Cifal Durban e administration workshop / May 2005
Example :eGovernment PORTAL Solution
Contains all administrative specific Processes and ERP
solutions
Decision Support Data and evalution of Data Warehouse
Unstructured Documents like text files /emails…
Plus Internet Content and Service
Context sensitive
Single sign-on
Workflow integrated
Reduced navigation
Cifal Durban e administration workshop / May 2005
Example :eGovernment Form Server
Stores and provides all available forms for citizen and
internally
(directory and search )
Customized Design and Integration for all parties
Integration of Backend Systems and Data Warehousing
Workflow integration for efficient processing
Integration in Security Policy
Online support by Avatars
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Cifal Durban e administration workshop / May 2005
Alcatel Vision and Strategy for eGovernment
From Total Communication Chaos …
$$$
In reality today communication is often a chaos inside
corporations. Mobile workers including sales people travel to
multiple locations to find business and satisfy their customers’
needs. This is not an easy today, because there is no single system
that manages all applications and interactions that are required to
address customer needs.
For example, a sales rep receives a voicemail on her office phone
from an important customer at work while she is traveling to a
branch office for a meeting. She picks up the voicemail and
realizes she needs help from a product management colleague as well
as information from a business partner. She hopes that when she
reaches the branch office she will have access her email /
corporate directory. Unfortunately, the branch has a different
system, and it takes her a day to find out who she needs to contact
in product management and with her business partner, and another
day before they respond to her. The customer is forced to wait a
few days before receiving a response and the sales rep wonders why
her multiple devices have not made it significantly easier to gain
access to the right information at the right time.
This reality is one of the consequence of the boom years of telecom
in the 1990s - the development of a multiplicity of features rich
solutions and devices. A consequence was a very fragmented
experience for the mobile user:
- a laptop that communicates on data network
- a dedicated device (like blackberry) that processes mobile
email
- a PDA that hosts the personal directory, agenda, tasks..
- a GSM that does voice on the mobile network
- a phone in the office and other types of phones in branch offices
and at the home office
- many voice mail boxes
- many directory accesses...
We need to stop this invasion of computing devices as it was both
unproductive and expensive (one network per device and one cost per
network).
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Cifal Durban e administration workshop / May 2005
Alcatel Vision and Strategy for eGovernment
To Bridging Locations and Technologies …
IP Networking supports innovation & growth, lower TCO
IP Telephony reduces your telecom bill, lowers your TCO, and
provides consistent service across the organization
Citizens
Agents
Colleagues
Partners
IP Telephony
Today, highly reliable data networking and IP telephony solutions
solve some of the issues. IP Telephony facilitates the
interconnection of any network site down to the smallest branch
offices and remote workers. It solves the branch office
communication chaos while providing a good ROI.
This means in the previous example our sales person could have
actually connected to the email and corporate directory earlier in
the day and started to solve the customer request 24 hours
before.
But we still can do more!
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Cifal Durban e administration workshop / May 2005
Alcatel New Approach to Convergent Networking
Optimization
Simplification
FROM
Networks require reliability, robustness and security to deliver
high capacity data applications through MAN and WAN
Alcatel has the proven products and solutions that provide for
these essential requirements including end-to-end connectivity
management
Each Service has its own Network
All Services on One Network
TO
Cifal Durban e administration workshop / May 2005
Agenda
The magic Triangle : Organisation/Process /Tools
eGovernment in a Campus ICT Solution
Back to Application Layer – what makes Sense?
Interconnecting Layers of Administrations
The new Paradigm : Convergence
Status and Future of eGovernment Solutions worldwide
Recommendations and Lessons learnt
Cifal Durban e administration workshop / May 2005
Local Authorities taking control of their Destiny
Communities must ensure no one is too far from the Information
Highway
Small, underserved Communities must compete for Jobs, Services and
high Quality of Life
Adequate Communication Environment will attract
Business to settle
Cifal Durban e administration workshop / May 2005
Bridge digital divide: a necessity (1/2)
An continent isolated continent from internet world
La croissance des réseaux urbains doit nécessairement être
accompagnée du développement des infrastructures nationales et
internationales
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Cifal Durban e administration workshop / May 2005
Bridge digital divide: a necessity (2/2)
Regional & international interconnections developement: a
necessity for emerging countries
SEA ME WE 3&4
SAT-3
SAFE
La croissance des réseaux urbains doit nécessairement être
accompagnée du développement des infrastructures nationales et
internationales
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Cifal Durban e administration workshop / May 2005
A number of different models are emerging
Public Traffic aggregation model
Basic Infrastructure build-on model
Community Communications network model
Cifal Durban e administration workshop / May 2005
Models
Dark Fiber, Passive Elements
Cifal Durban e administration workshop / May 2005
ICT-based Development Model
New virtuous circles
Cifal Durban e administration workshop / May 2005
Public Traffic aggregation model
Dark Fiber, Passive Elements
No need for technical expertise within the public sector
Fastest way to meet new communication requirements
Consequences:
The local community justifies the required investment with “public
demand”
Locks Community into a single supplier contract (usually for a long
period)
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Cifal Durban e administration workshop / May 2005
Basic Infrastructure build-on model
Benefits :
Alleviates private sector of major cost burden (>60/80% of total
network costs)
Optimizes public sector management of utility infrastructures
Possible to attract new institutional investors
Consequences :
Need to establish a neutral infra manager
Ducts, Masts, Poles, Colocation Sites,
Dark Fiber, Passive Elements
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Services to Operators network model
Benefits :
Consequences :
Could reduce competition between different access
technologies
Need for technical & commercial expertise (partnership ?)
Ducts, Masts, Poles, Colocation Sites,
Dark Fiber, Passive Elements
Passive
Infra
Investors
Active
Infra
Investors
Cifal Durban e administration workshop / May 2005
Community Communications network model
High costs of customer acquisition and care
Need for technical & commerciel expertise
Could stifle competition
Passive
Infra
Investors
Active
Infra
Investors
Dark Fiber, Passive Elements
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Cifal Durban e administration workshop / May 2005
Communities and Regions and their Networks
Summary of experiences
Possible PPP to build on
Communication : A Resource like Water/Energy
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Cifal Durban e administration workshop / May 2005
eGovernment - Status and Future
Achievements in Other Countries
eGovernment is a major Subject for the Top Political Leaders
in each administration area ( community/region/country)
Many Applications and E-Gov Platforms do already exist and are
currently being used and extended
It is pushed by State Government/ EU and UN in relation to
MDG
It is being recognized as Medium to rationalize Administration,to
increase responsiveness and to develop the attractiveness
And to also increase to Business Attractiveness of
Communities
and Regions or Countries
It is a MUST to compete in a Future World
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Cifal Durban e administration workshop / May 2005
eGovernment Status in general & in Africa
General Status in all Countries
Most Countries are advancing with 10% increase of applicaions
High priority on G2G and G2B , G2C will follow
‚Network‘ coverage determines Application coverage
Main Obstacles
Focus and commitment and right prioirities :A dedicated plan with a
dedicated /impowered responsible
Financial readiness; e readiness
General Directions
There is no doubt on the direction but different experiences being
made
Use needed increase of efficiency as a driver for eGovernment
Behavioural changes will impact also interaction with
administrations
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Cifal Durban e administration workshop / May 2005
Recommendation (1)
Implement eGovernment in all public administration sectors with
emphasis on content , responsiveness and security of
communication
‘Informatization’ in those public administrations will
significantly increase efficiency ,lead to cost reductions and
service-friendliness
Prioritize on-line- services in those domains with high impact to
better economic & social value (revenue generation and /or cost
savings)
Preparation of educational programme for all personnel of public
administrations concerning the utilisation of ICT and its
application
Establish public access points to information systems of
administration authorities , such as hospitals ,libraries,
telecentres, etc.
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Cifal Durban e administration workshop / May 2005
Recommendation (2)
Modernise Administration internally : adapt vs adopt
Increase Efficiency of internal Workflow wit adequate ICT Tools and
Processes
Apply ERP methodology to internal functions
Establish Documentation Management to all functions
Provide transparency inside/outside
Measure Cost Reductions for further migration steps and priorities
…
Measure Responsiveness and Service orientation towards your
customers
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Cifal Durban e administration workshop / May 2005
Recommendation (3)
Raise Attractiveness of Local Environment for citizen and business
entities + act against DIGITAL DIVIDE
Establish access to Broadband network for all citizen and
Administrations
Exploit PPP where ever feasible
Take the lead to eSociety for all actors - if Government will lead
, the others will follow
Make use of ‘Best Practices’ in other countries ( with
customisation to your own needs)
Use eGovernment in your region as a marketing weapon in favour for
your readiness to develop new enterprises
Modularity & incrementalism
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Cifal Durban e administration workshop / May 2005
Summary and Conclusions
eGovernment is the Key Component on the way to eSociety
Only a Coordinated Approach will show reasonable Results
An updated ‘eGov Strategy ’ must be visible & meanningfullto
all Actors
An comprehensive Action Plan has to drive our contributions
Nominate one high-rank Manager for this Process
Do not wait - let us start together - now !
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Cifal Durban e administration workshop / May 2005
eGovernment and ALCATEL world-wide
Perfect overall Solution Offering in nearly all Components
High Experience as System/Solution Integrator with real
References
Acting as a Partner from Start to Completion (and beyond)
Consulting in Process and Project and Technical Architecture
Acting as Outsourcing Partner for Technical Network
Operations
Finance Engineering Support through multilateral funds and
PPP
With world-wide Experience in eGovernment-
ALCATEL Partnership with UNITAR ( UN Institute Training and
Research) in eGovernment for Central Europe ,Central Asia
( and in other regions world-wide)
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Human
Capacity
Policy
Infra-
structure
Enterprise
Contents
and
Applica-
tions
Human
Capacity
Policy
Infra-
structure
Enterprise
Contents
and
Applica-
tions
•Fair Tax Regime
•Efficiency & Reach of Local Business
•Demand Stimulus
•Fair Tax Regime
•Efficiency & Reach of Local Business
•Demand Stimulus