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INITIATIVE DESCRIPTION CURRENT STATUS/TRIAL RESULTS

IMPLEMENTATION PLAN

HDSL Technology Upgrades Trial legacy vs. new technology to determine impact on Failure Frequency

Upgrades Complete in Trial OfficeResults for Trial Office Indicate 49% Improvement in Qwest July FF over Jan-June average

14 state implementation to begin 10/01/03

Chronics End to end chronics focus Continued reduction in chronic circuitsSince implementation, have seen average of 8% reduction in Qwest chronic circuits 2003 over 2002 (May-July)

Ongoing

DS1 Maintenance and Repair Initiatives