Copyright © 2002 ACNielsena VNU company
Key Features and Benefits of the 3CX PBX for Windows Server
Copyright © 2005 ACNielsena VNU company
Agenda
Why the Windows Platform?
Flexibility and Scalability
Web-based Localized Administration
VOIP Service Providers & VOIP Gateways
Call Queues and Ring Groups
The Digital Receptionist
Exchange 2007 Unified Messaging Support
Windows Call Assistant
What’s Coming in the next Version?
Copyright © 2005 ACNielsena VNU company
Why Windows?
Reduce barriers to entry, is relatively easy to manage and support
Short learning curve when compared with other operating systems
Build on additional opportunities with new and existing customers
The 3CX development and management teams history is in Windows
development
There are very few Windows based IP PBX’s, making this market very
attractive
The ease in which Windows based applications can be extended and
integrated with other solutions
Copyright © 2005 ACNielsena VNU company
Flexibility & Scalability
3CX supports virtually all SIP compatible hardware, so there is no
locking into a specific manufacturer or vendor
Additional lines can be easily added to the system by adding a VOIP
Service Provider account or VOIP Gateway
Extensions can be added by virtue of a simple wizard, making it very
easy to extend the system to support additional users
The default system voice prompts can be copied and modified to suit
the specific needs of any organization
Office hours can be set to allow the system to respond differently
when the office is open or closed, this feature can be implemented at
virtually every level of the 3CX server
Copyright © 2005 ACNielsena VNU company
Administration Console
Copyright © 2005 ACNielsena VNU company
Left Menu Navigation
Copyright © 2005 ACNielsena VNU company
Server Status Log
Copyright © 2005 ACNielsena VNU company
VOIP Service Providers
VOIP Service Providers allow you to outsource your telephone lines and/or DID numbers
They also offer low cost national and international calls for easy implementation of customer support numbers
3CX has been tested with a number of providers, for the current list, please see:
http://www.3cx.com/support/voip-providers.html
Note: Call quality, when using a VOIP Service Provider, is dependent on a high bandwidth, stable Internet connection.
Copyright © 2005 ACNielsena VNU company
VOIP gateways aka FXO gateways convert PSTN telephone lines to the SIP protocol
Each line on a VOIP Gateway is a virtual SIP extension in the 3CX system
The gateway is a separate network device and can be located virtually anywhere on the network, either locally or remote
A list of 3CX tested gateways can be found at:
http://www.3cx.com/support/voip-gateways.html
VOIP Gateways
Copyright © 2005 ACNielsena VNU company
Direct Inward Dialing (DID)
Copyright © 2005 ACNielsena VNU company
Line Management
Copyright © 2005 ACNielsena VNU company
Call Queues (Ent)
Copyright © 2005 ACNielsena VNU company
Call Queue Options
Copyright © 2005 ACNielsena VNU company
Ring Groups (SBE, Pro, Ent)
Copyright © 2005 ACNielsena VNU company
Digital Receptionist
Copyright © 2005 ACNielsena VNU company
Exchange 2007 UMS (Ent)
3CX has the ability to tie into the Unified
Messaging Services of Exchange 2007
3CX voicemail is rerouted to Exchange
Individual 3CX Digital Receptionists can be
optionally rerouted to Exchange Auto Attendants
A complete step-by-step guide can be found at:
http://www.3cx.com/support/exchange-server-2007.html
Copyright © 2005 ACNielsena VNU company
Exchange Integration Benefits
1. The use of the Exchange Unified Messaging System voice prompts and their associated voice response features
2. Supports directory assistance by spelling the name of the party you wish to connect with
3. Has the ability to read email to you via your telephone4. Allows a user to record a reply to an email in their inbox5. Voicemail configuration can be accomplished via OWA or
Outlook6. The user can invoke the playing of voicemail on any telephone
via Outlook7. Email notification of missed calls8. In version 4 of 3CX, the user will be able to initiate phone calls
to telephone numbers in their ontact list from both OWA and Outlook
Copyright © 2005 ACNielsena VNU company
Outlook 2007
Copyright © 2005 ACNielsena VNU company
Outlook Web Access
Copyright © 2005 ACNielsena VNU company
Windows Call Assistant
Increase mobility and productivity: Easily transfer calls Indicate presence
Works with Soft phone Hardware SIP phone
Copyright © 2005 ACNielsena VNU company
Version 4 Secure Branch Office and VOIP Client connections via
integrated VPN
T38 fax functionality – receive faxes as PDF files and route them to an email address, also integrate with Microsoft Fax via the VOIP Gateway and 3CX.
New 3CX VOIP client with integrated soft phone, speed dial and call intercept.
Call Parking
SIP ID forking to allow two SIP phones to have same extension number and ring simultaneously
TAPI driver to allow calls to be placed from Outlook
Copyright © 2005 ACNielsena VNU company
Version 4 (cont) Easy to use HTTP API to allow calls to be placed
from virtually any application, including web based applications like VisNetic MailFlow and Sales Force
Improved inbound and outbound Dialing Plans
Overall system performance enhancements to support for more simultaneous calls, users and call queues
Firewall test utility to aid in 3CX firewall configuration
Syslog messaging support for system logs to be posted to a log management system
Copyright © 2005 ACNielsena VNU company
Thank you
Thank you for your attention to this presentation!
For questions, please don’t hesitate to contact us at: [email protected]
Top Related