Download - Does your customer feel delighted?

© 2

012

Tie

to C

orpo

ratio

n

Do you feel delighted?Agile JKL

Roman Smirak

Manager of Consultant teamTieto, GD&[email protected]

© 2012 Tieto Corporation

About the speaker• Head of Lean/Agile Coaches in Ostrava & Head of Network

• Senior developers, PMs and team leaders

• Core team of Lean@Tieto

• Speakers on IT conferences (XP’10, Innovate’10, ICGSE’11, EU Lean Summit 2011)

• Member of cross industry collaboration programs (TiViT)

http://www.cloudsoftwareprogram.org/

© 2012 Tieto Corporation3 Agile JKL

Why are we?

2012-04-18

Customers less buying crappy

stuff delivered late

Employees’ motivation is more

& more difficult

Unpredictable economy and

changing environment

“Ultra” low cost demanding efficiency &

offshore Wake

up call!


My story

2000-2004

2004-2006

2006-2008

2008-2010

2011+

2012-04-18

Perfect technical solution vs.

environment vs. knowing “What”

It’s not Dev issue, it’s Mgt

issue

Consultant for PMs trying to

impact the surrounding environment

Cross functional workshops with

Sales & Customers (whole

Value Stream)

Dealing with company’s

environment (bureaucracy & policy)

© 2

012

Tie

to C

orpo

ratio

n

Lean@Tieto logicEngaged people improve their own environment

They can master their skills and get autonomy to decide

The highest motivation & trust

First class services and products

Delighted customers

Enable honest craftsmanship and truly Agile approach


Real Agile (Scrum) benefits

• Integrating (ideally) Sales & Project Management & Dev

• Fast and responsive to an unpredictable nature of IT

• Happier Developers (& Testers)

2012-04-18


Real Lean benefits

2012-04-18

• Integrating vertical Management and moving responsibility down to teams

• Integrating Value stream: Customer Sales Devs Ops

• Systematic & continuous improvement vs.

free form retrospective

• Happier Knowledge workers

© 2012 Tieto Corporation

C

X

C

Root cause

Root cause Cause

C

X

C!

!

!

!

!

(2) How do we interact today in order to produce value (Value Stream) and what waste / problem impedes us to be efficient?

(3) What is a problem behind the problem?

(4) How do we interact tomorrow according the new strategy / Op model? Common effort to make it better every day

Lean Workshop(1) What is the value we deliver to market, what are means and impediments to make customer happy?

I’m Delivery

I’m Sales

I’m Admin & S.F.I’m Customer

I’m Strategy

We are team!

Agile JKL 2012-04-189