Discover a Public Works Leadership Journey
September 12, 2007 10:00 a.m. – 10:50 a.m.
Presenter: Mitch Zamojc P. Eng.Commissioner, Environment, Transportation and
Planning ServicesRegional Municipality of Peel
Brampton, OntarioCanada
Workshop Overview
• Overview of Peel Region• Peel Public Works Department• The need for the Leadership Journey• Components of the Journey• The value of this investment and success
factors• Lessons learned
Region of Peel• Located in Southern Ontario• Next to Toronto• One hour north of USA,
Niagara Border • Rural and Urban Mix• Population 1.159 million • 8.7% of Ontario’s population • Peel is one of the fastest
growing communities in Canada
Public Works Department
Our MissionTo be recognized as the industry
leader in Public Works
My Goal
TO GET EVEN BETTER
Getting Better
Employee Satisfaction
Survey
LEADERSHIP DEVELOPMENTSTRUCTURAL REALIGNMENT
Departmental SWOT
Analysis
Our New Mission
To develop leaders at every level who inspire, foster collaboration and turn our department objectives into ACTION
Our New Mission
• To be a “magnet” organization where the best want to be and stay
• To create a path of leadership that all can follow
• To enhance our management team through personal learning, career development and teamwork
“Leadership and learning are indispensable to each other”
John F. Kennedy
Public Works Leadership JourneyLaunched: March 2006Project Scope:
To develop and implement a comprehensive leadership development program for the management and supervisory teams of Public Works
Leadership Journey Objectives• Staff development and empowerment • Enhanced coaching and
communication• Larger talent pool for succession• Enhanced clarity of roles and
responsibilities • Enhanced planning • Increased decision making at all levels• Increased accountability
What Makes It Unique?• Full commitment from the top• HR department is our partner• Strong Assessment component• Full management team is learning
TOGETHER• Participation is mandatory• Customized to Public Works• Personal and confidential coaching• Team holds each other accountable
Journey Components
• 360 degree assessment (Q9)
• One-on-one coaching• Eight mandatory
workshops• Monthly lunch and learns• Monthly reference, e-mail
tips• Job rotation, mentoring
Top 3 behaviours amongst management:
1. Recognizes the importance of the political environment
2. Promotes the Region’s interests with external groups3. Maintains positive relationships with external
groups
360 Degree Assessments
Bottom 3 behaviours amongst management :
1. Adjusts his/her communication styles to meet the needs of others
2. Coaches others to develop the skills they need3. Provides feedback to others to improve performance
360 Degree Assessments
Leadership Workshops• Moving From Operational Manager To Strategic
Leader
• Coaching For Excellence
• Performance Management
• Time Management
• Strategic Planning
• Strategic Communications
• Working With Council And Stakeholders
• Change Management – ADKAR Model
Journey Costs
Journey One - 2006
$160,000PW Costs (coaching, Q9, resources, trainers, venue)
$2,500Cost per participant (65)
Journey Two - 2007$3,800Cost per participant (26)
$100,000PW Costs (coaching, Q9, resources, trainers, venue)
Evaluation Stages• Was the improved performance
worth the cost of the training?
• Did it improve the division/ department as a whole?
• Is there improvement in their performance?
• Did the manager achieve his/her learning goals?
• How did the managers feel about the program?
ROI
Organizationalimpact
Graduate behavior
Participant learning
Participant reaction
Measurements• Workshop evaluations• Follow up on the 360 degree assessment• Participant survey• Re-administer employee satisfaction
survey• Positive changes in performance ratings• Observable behavioural changes
Participants Said
Key LearningsImproved management skills
Better time management
Learned to coach and develop self and otherrelationships
Clear career direction
Enhanced communication
GOOD
GREAT
Has The Leadership Journey Made Us Better?
YES
Lessons Learned
Support it
Revisit it
Live it
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