Digitizing customer journeys in hotel and travel industry18.02.20
MANOLIS LABOVASCO - FOUNDER
12%
20%
22%
20%
17%
8%
1%
0%
8%
15%
23%
30%
15-24 25-34 35-44 45-54 55-64 65-74 75>1
Greek tourism Age Distribution
Digital Natives expect a Digital Experience.
Easiness, Speed, Support.
Put yourself into the shoes of your traveler.
If you would ask them, they would say…
I WANT TO CHECK-IN AND CHECK-OUT WITHOUT WAITING IN THE QUEUE…
SIMPLY BY TAPPING THE REQUEST FROM MY PHONE
I WANT MY ROOM TO BE CLEANED!
SIMPLY BY TAPPING THE REQUESTFROM MY PHONE
I WANT A CLUB SANDWITCH IN MY ROOM THE EARLIEST POSSIBLE
SIMPLY BY TAPPING THE ORDER FROM MY PHONE
I WANT TO BOOK MY SPA TREATMENT
SIMPLY BY TAPPING THE REQUEST FROM MY PHONE
I WANT TO VISIT THE DOWNTOWN AREA (CHORA)
SIMPLY BY TAPPING THE REQUEST FROM MY PHONE
WHAT EVERY ENTREPRENEUR REALLY WANTS…
I WANT TO HAVE THE HOLISTIC VIEW OF MY BUSINESS IN A SIMPLE DASHBOARD.
I WANT MY STAFF TO BE INFORMED AND ACT IMMEDIATELY ON THE REQUESTS OF MY GUESTS.
I WANT TO SEE MY RESERVATIONS ACROSS DEPARTMENTS (RESTAURANT, SPA EXTERNAL ACTIVITIES).
I WANT MY STAFFTO RECORD EACH PROCESS AND IMPROVE INTERNAL COMMUNICATION.
I WANT TO MANAGE, SEGMENT AND UPDATE MY FACEBOOK LEADS THROUGH THE APP.
I WANT TO SEND SOME GIFTS TO MY LOYAL CUSTOMERS.
I WANT TO BRING MY INACTIVE CLIENTS BACK.
Important Benefits
• Cloud based
• You can have the overview of your hotel on the go
• Low cost and hassle-free
• Customized to fit the needs of every hotel
• Ideal for customer acquisition and retention
• Eliminates significant marketing expenses
• Enhances departments productivity
• Communicating with all CRM programs
• Custom Reporting/Αdvanced Analytics
Creator
TRUSTED BY 45 MILLION USERS AND HUNDREDS OF THOUSANDS COMPANIES
MARKETING AUTOMATIONIncrease Revenues, Automate Communication.
CRM/ANALYTICS
Client Management, Analysis, Reporting
CUSTOMER SUPPORTCustomer Experience.
DIGITAL TRANSFORMATION
Agility, Efficiency
INTRODUCING REPATH
A team of Zoho certified consultants, developers,
marketers and UI/UX.Designers from across the globe working together
to understand and provide customized
solutions to your ongoing business challenges.
HOTEL APP
FRANCHISE APP
SCHOOL APP
LAW APP
REAL ESTATE APP
AGENCY APP
LET US AUTOMATE YOUR BUSINESS
THANK YOUWWW.REPATH.GR
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