Digital Ship Case Studies
Enhancing your Satellite Communications for Business and for Crew
November 2012
Christian Vakarelis
Nomophobia:
anxiety caused by being without one’s mobile phone
[from no + mo(bile) + phobia]
Oxford American Dictionary Words of the Year 2012
to create a GIF file of (an image or video sequence, especially relating to an event)
GIF:
Oxford American Dictionary Words of the Year 2012
Waiting on the internet….
No connection? How frustrating!
(Clearly not an Inmarsat satellite….)
Benefits from upgrading satellite communications
1. Crew Welfare Options (low cost crew calling, internet access, e-mail) a. Crew retention “ $100,000 cost of losing a high rank officer. It takes 5 years before a new officer has reached same level of training & expertise (= $20.000 per year)” Henk de Vries, Crew manager at Maersk
• Best practice in securing skilled crews is to offer upgraded living conditions, including provision of internet access and lowest crew calling rates via Inmarsat network. • “Generation Y” is entering the vessels and is expected to be the most creative and productive generation ever to enter the workforce. They need to be connected.
Crewing related Savings: • Crew recruitment advertising • Travelling expenses • Time spent on recruitment of crew • Training cost for new crew members • Additional costs b. Regulations According to the Maritime Labour Convention MLC 2006, which is expected to come into effect in 2013, crew members
must be provided with reasonable access to: i.ship-to-shore telephone communications ii. E-mail iii. Internet facilities where available with any charges for the use of these services being reasonable in amount Accommodation Criteria – Recreation(B3.1.11.4) c. “Entertainment budget” Which is separate from communication budget and can offset part of the “large allowance” plan monthly subscription
Benefits from upgrading satellite communications
2. Ship side operational savings a. Savings from using shipmanagement applications optimizing the safety and the economy of the vessels which
require ship operation data to be sent to shore for ongoing analysis. b. Remote training c. Reduced maintenance cost from shore support (remote diagnosis / repair / training) i.e. Remote tele-mechanical engineering and fuel management d. Fuel and other costs related to route planning, weather routing and charts
3. IT related savings per year a. Remote support of PCs, updates and admin cost b. Reduced travel expenses and working hours spent. c. Total control of the traffic generated as well as of the monthly costs d. Enhanced security e. Centralized management of all vessels’ systems
4. Office cost savings a. Ship to shore and shore to ship telephony at no cost. b. Budgeted monthly costs c. Penalty free upgrade to larger Inmarsat plans.
FleetBroadband
combined with
What to upgrade to?
The FB Plans we are talking about
As well as the older GB plans that included voice minutes
12 months 24 months
Entry Large Allowance Packages
Standard IP data usage 200MB 2GB 6GB
Indicative monthly fee $901 $1,802 $2,403
SCAP enabled packages
FleetBroadband packages for crew welfare
The “All You Can Eat” plan
Package Monthly fee Contract
AYCE $ 2,700 24 months
Fixed fee option. Unlimited bandwidth as per the latest FUP.
Compatible with FB500 only. Small antenna 60cm/20kg (compared to VSAT)
Easy upgrade from current FleetBroadband plan
Easy installation (1-2 days)
Global coverage
Unaffected by weather
Speed up to 432 kbp/s
Navarino offers this plan catering to requirements for high data usage, typically associated with offering Internet usage to crew via Inmarsat FleetBroadband network.
FleetBroadband packages for crew welfare
The shipping company can share the vessel's FB data usage allowance with the crewmembers, therefore both office and crew can benefit from the lower costs per MByte and per minute of a large FB allowance plan.
Combining Large FleetBroadband Packages with Infinity for Cost efficiency
12.58
12.07 11.90 11.74
4.44
0.88
0.39 0.78 0.75 0.74 0.73
0.52 0.39 0.39 0.00
2.00
4.00
6.00
8.00
10.00
12.00
14.00
Standard 25 MBs 50 MBs 75MBs 200MB 2GB 6GB
Data
Voice
USD
Infinity is comprised of
1. An industrial pc onboard the ship
3. An instance in The Cloud
2. Infinity Software at ship and onshore
4. A web interface
INFINITY is a must have tool for ICT managers
Main features
Crew calling PINs or registered users
Crew internet access with Pins or
registered users
Web surfing with compression.
Fully managed firewall and router including “fleet wide” rules
E-mail service with compression
File Synchronization
Failover and load balancing
Ship to Shipping company free VoIP
Full Termination VoIP
Web Services (SOAP & XML)
Supplementary features
Light versus Normal Surfing on Demand
Web Accelerator
Access Control Lists
File Type filtering for e-mail and web, including Smart e-
mail filtering
Advanced Content Filtering including Antivirus
“What-you-see-is-what-you-can-
query/download/execute
Virtual LANs
Vessel live position, speed and heading calculation and status reporting
Traffic measuring and reporting
VPN Connectivity Remote monitoring of critical functions
Security and Audit trail
Kill All – Kill any
Dorian Hellas
6 vessels, own more managed by VShips
LPG/Tankers
Eletson Corp.
28 vessels
LPG/Tankers
Union Commercial
8 vessels +1Newbuild
Bulk Carriers
Millennia Maritime
9 vessels
Tankers
Large Allowance Plan + Infinity
Case Studies - Large Allowance Plans
How Dorian are using their 3 GB Plan
Dorian Hellas
6 vessels
LPG/Tankers
Mix of Sailor FBB 250 or 500 with Infinity, 2 days per installation
Remote access to computers on board, 10MB business emails
Visiting superintendants have a specialized account for voice and data
Dedicated crew prepaid internet computer on board, and wifi on each deck, crews can choose to use own devices
Sell Infinity PINs to crew for voice and data of 25MB
Shipping company shares the cost of the monthly fee with crew, especially on longer voyages where internet is used heavily
Dorian Hellas 3 GB Plan
Eletson Corp. 28 vessels
LPG/Tankers
How Eletson are using their 3 GB Plan Infinity and JRC FBB 250, 1 day per installation. Kept F77 for back up
Remote access to computers on board using VNC and remote desktop, PMS systems. Updates for Anti-Virus, PMS, weather and chart updates are automated and sent through GTMail
Wifi points on accommodation deck where crew can get online using own devices
Sell Infinity PINs to crew for voice and data use, PINs of 87.5 mins/115 MB
Crew especially happy with very low voice rates of the GB plan, big improvement over normal crew calling cards
Eletson 3 GB Plan
Light Surfing on demand
How Millennia are using their 3 GB Plan
Separate Sailor FBB antenna for business and for crew. Installations took 1 day
For business traffic over Amosconnect, 3 ships with Sailor FBB 150, rest have FBB 250
Each ship has a Sailor FBB 500 dedicated to the crew network
Started with 2 dedicated computers for internet, one for crew one for officers, but demand means they are now adding wifi.
25MB PINs, which gives about 5-6 hours chatting, but definitely need to use light surfing so 25MB don’t get used too quick.
Millennia Maritime
9 vessels
Tankers
Millennia Maritime 3 GB Plan
Union Commercial
8 vessels
Bulk Carriers
How Union Commercial are using their 2 GB Plan
Union Commercial 2 GB Plan
Mostly Sailor FBB 250s with some Furuno FBB
New plan has meant improved monitoring of vessels, and new options for business use
Photos, Safety Management Reporting and weekly ‘Notice To Mariners’ reports sent out. US Regulatory forms.
Crew issued with 25MB PINs and 25 minute voice PINs
Crew very pleased at low voice rates of the larger plan. Internet is still picking up as crew adapt to it, use own devices through wifi
UC looking to expand use of internet, possibly add Skype as an option for crew.
Graphs for Union
10 vessels
Containers and bulk carriers
Global trading
Teo Shipping
6 Multi Purpose Support vessels in West Africa
30 small supply vessels under construction
Promar Shipping
10 GB Very Large Allowance (VLA) Plan with Infinity
Crew Welfare with the VLA Plan
“We are very happy with this solution because we have not had ANY problems
with this vessel regarding communications. The solution is
extremely stable and ‘one less headache for I.T.’ We are also happy with the profit
made from the sale of internet PINs – this vessel has consistently made use of
the internet service and brought the company roughly half of the cost of the
VLA monthly fee each month.” Teo Shipping I.T.Dept.
MV Sfakia Wave, Teo Shipping
How Teo Shipping are using their 10 GB VLA
1 VLA plan split over 2 FBB 500s (1 JRC and 1 Sailor) Primary and backup. Installation carried out by Teo themselves.
For business plan to install PMS and Purchasing applications soon
VPN also planned for file sharing
Crew internet PINs are decremented by time not MB. Each PIN has 10 hours browsing.
Crew internet use is significant and increasing-
January 2012 40x10 hrs PINs
June 2012 50x10hrs PINs
Sept 2012 100x10hrs PINs
MV Sfakia Wave, Teo Shipping
Promar Shipping 20 Cards issued on board, named as follows :
crewresponder001 crewresponder002 etc…. up to 020 All of them having 100 MB / refill every Monday
20 cards for clients as follows:
clientresponder001 clientresponder002 Etc up to 020 All of them having 100 MB / refill every Monday
Then for business use 5 cards as follows:
businessresponder001 businessresponder002 Etc up to 005 All of them having 500 MB / refill every Monday
In addition crew and client cards have a
time restriction. Active only from 17h00 to 23h59 shiptime
Controlling and Managing Internet Access with infinity
Usage on the Mamola Responder
Case Study Conclusions
Inmarsat Larger Allowance plans with Infinity –
1. Make economic sense for both office and crew
2. Provide more options for business applications
3. In all cases, crew happiness has improved and crew retention been enhanced
4. Help with compliance to near future regulations
GLOBAL XPRESS in 2014
Penalty-free upgrade process
2/6GB PLANS
VLA/AYCE PLANS
XPRESSLINK
The Inmarsat Pathway to Greater Data
Ku/Ka-band VSAT primary broadband link FleetBroadband for redundancy
and out of Ku-coverage
XpressLink
XpressLink Coverage Map
Navarino Profile Your Local Partner Globally
Navarino Profile Overview
#1 FleetBroadband provider for 2011 Platinum Inmarsat Service Provider
With the right solutions, both the crew and the office can enjoy a strong
connection….and beat nomophobia!
Thank you for your attention
Questions?
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