Influencing Change and Transformation
Nicola Dorling November 2017
Digital Business Transformation
Thinktransformation
What is Digital Transformation
Digital – The pace of change driven by, driven by the rapid adoption of technology Transformation – How an organisation is built to change, innovate and reinvent to support value creation
Business Transformation a whole of operating model approach
Customers Suppliers
Technology Architecture
Data & Information
People Process
Competitors Regulators
Organisation
Target State Operating Model considerations
Scope complexity
Developments in the environment
Ambitions or levels of the ambition of the management
Prior experiences with transformation
Presence and clarity of the strategy
Main strategic and other problems / issues
Phase of automation / analytics
Workforce availability to support transformation
How to choose a Transformation Model
What is the Strategy for moving to target state operating model?
Staged Implementation Path Example
External
Drivers
Internal Drivers
Strong
Strong
Centralised Model
Hybrid
Model
Decentralised Model
Divisional
Model
Today
Target State Operating
Model
What are the benefits of Digital Transformation?
Better customer experience
Improvements to brand reputation
Customer retention
Extending the reach to new customers Supports streamlining of operations
Increase in sales
Improve management decision making using real
time data
More agile development of new products and services
Company culture that will encourage innovation and change
It is a documented fact that over 70% of
Transformations fail – there are some common
challenges
Common challenges when driving transformation
10% 20% 30%
50% 60% 70% 80% 90% 100%
40%
Common Challenges
Maintain energy and involvement throughput the organisation and outside of the organisation with the right marketing campaigns, measure the understanding of the change and realign the plans
Identify the organisational risk / weaknesses and develop plans to mitigate against these. Identify areas that are resistant to change and work with these to drive change adoption
Set aspirational targets, Shape a clear vision and framework, that supports the drive of digital
Engage with leaders to get them invested in the process , support their understanding of the benefits of digital business transformation
Develop an effective program governance structure and break the program up into clearly defined initiatives
Develop transformation reporting metrics and communication plans to measure the transformation success, ensure the metrics are both internal and external to the organisation.
Opportunities to influence successful transformations
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Disclaimer
Nicola Dorling Contact: 0409 239148
Innovate Strategy Drive Performance Enable Delivery
Business Strategy: Business Model design: BPM: Strategy delivery: Service Delivery: Technology plans: Financial Management: Change and Training execution
Thinktransformation
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