Digital Transformation & the Logistics IndustryPostal Services ForumLogistics 2016
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قوتنا ...مكامن... مباركا وطنا حبانا سبحانه الله
تمتلك ... قدرات بالدناضخمه ، استثمارية
هي ... ...بالدنا للعالم بوابة و أهمبها تحيط
الشريفان فيه ... أطهر الحرمان ،األرض ..بقاع
محركا تكون أن سنسع;ى و...القتصادنا
المائية المعابر أكثر...أهمية
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4Customs
Infrastructure
Internationalshipments
Logistics competence
Tracking & tracing
Timeliness
Saudi Arabia (49) Malaysia (25)
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بحلول ) أهدافنا (2030هـ . 1452من م المرتبة • من اللوجستية الخدمات أداء بمؤشر المملكة ترتيب تقدم
و( )25الى( )49) .1عالميا ) إقليميا
Logistics Performance Indicator27
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49
52
Logistics Sector on the forefront of Digital Transformation
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Digital Transformation is largely changing the Logitics Sector…
And the Logistics Sector is leading the way in many areas of innovation and Digital Transformation and paving the way for many other industries…
GPS and Logistics – an Example
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1969
1957
~800 A.D
1978
1991
1999
• GPS remained a military technology for the better part of the last century
• It was not allowed for commercial use until 1989, and did not become an open-for-all technology until 1998
• Logistics sector was a pioneer of the technology for civil and commercial applications and one of its early benefactors .
Digital Transformation Engagement ApproachThe typical journey of Digital Transformation
Drivers for Transformation
Client Transformation Journey
Enablement Of Transformation
Implementation of Transformation Design & Setup of the
Transformation
Devoteam, “The Digital Transformakers”“entrepreneurs in disruptive technology”
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At Devoteam we deliver innovative Business & technology consulting & Solutions for business, to make our clients
“Win their Digital Battle & Succeed in Implementing their Strategy”
20 years of transformation experience
Listed on Euronext
Business DigitalTransformation
IT ServicesTransformation
IT InfrastructureTransformation
IT Service Management
DevOpsAgile
Client Relationship Operations Efficiency
20151995 2005
443M €Turnover in 2014
20Countries
3600Professionals
CloudData
Data CentresSecurityInternet
A Devoteam Example..
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The Strategic Equation of the French Post:Volumes are falling, but French Post is reinventing itself with new innovative services
A Devoteam Example…
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Empower and extend the Post Man role by Digital Transformation
80,000 Postmen fleet distributed across
France
Dematerialization and optimization fo the postman delivery round:• Increased productivity by route optimization• Cost saving on commute costs and increased
accuracy• Greener operations
The postmat is not a mail distributor only anymore, the postman ensures digital and physical flows to meet and delivers them to the clients’ locations:• Enabled innovation in service offering• Extended the role of the postman to a service
enabler of different services not just post delivery
• Improved working conditions and increased loyalty and satisfaction among customers and postmet
A Devoteam Example…
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Helping the world’s largest container shipping operator achieve Digital Mastery
• “One Click Shipping” initiative: fundamental rethinking of the business model and customer interaction using digital means with the following principles in mind: o Support the business strategy of providing end customers “ease of
business” by delivering new customer-centric eBusiness applicationso Build the future IT platform with the focus on Service Oriented Architecture
and enterprise componentso Test a new delivery model for IT projects, with a focus on in-sourcing of
capabilities and managemento Deliver an IT project, using agile development as a framework
“…vision has been to re-think our approach to customer applications and technology use. We have succeeded”
Maersk Line Director
Customer satisfaction and Net Promoter Score
The digital booking process and eBookings increase
Reduction of customer claims and disputes
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10 years of transformation experience
Technology Consulting ITTransformation
Business Digital Transformation
20152004 2005
100+Blue-chip Customer
4Countries
200+Consultants & Experts
Transformation Management
Program Management Establishment
“Largest ICT consulting company in KSA for 2014 as per IDC”
In the Middle East our team has
Conducted more than 300 “ Business Digital& IT Transformation “ projects for the leading organizations in the region. Led the implementation of the largest IT Service Excellence platforms for 5 of the major Telecom operators and more than 20 leading organizations in the region
Implemented & operated Strategy & Program management offices for more than 50 leading organizations projects that are worth more than 15 billion SAR
Devoteam in the Middle East, “The Digital Transformakers”“entrepreneurs in disruptive technology”
DEVOTEAM SERVICE OFFERINGTransformational Services Offering
Digital Transformation Engagement Approach
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How do we Engage with Our Clients (using the Transformation wheel)
Drivers for Transformation
• Strategy Execution Office
• Program Management Office (Governance)
• Architecture Management Office
• QA Management Office
• Change Management Office
• ITSM • Monitoring & Asset
Management • Cloud Management
& Automation • Workload
Automation • BI & Dashboards• Software AG
Devoteam Engagement Approach
Transformation Management Office Establishment (including tools)
Enablement Of Transformation
Systems Implementation
Transformation Implementation Support
Implementation of Transformation Design & Setup of the
Transformation
• Provide Operations teams to support (SEO, PMO, AMO, CMO)
• Provide Operation teams to support Implemented Tools (BMC, EPM, SWAG)
Vision, Roadmap & Setup of Transformation
(Vision , Strategy, Need, Pain)
Adnan Abu SerriehConsulting [email protected] : +966 11 462 8444M : +966 54 009 5889
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