Design Thinking with Field Service Engineers SAP TechEd, 2013
Prelude
what is Twan doing here?
Prelude
what are we doing here?
First
setting the scene
Field Service Engineer Se#ng the scene
Cleanroom Se#ng the scene
The Company Se#ng the scene
Understand scoping
A day in a life Daily ac1vi1es with informa1on need
Observe 360° research
Understand current situaCon What is good – what can be improved
Point of view synthesis
Personalize Define who you want to support in what way
Meet Chip Field Service Engineer Persona
Ideate choose solutions
Ideate Brainstorming and sketching
Prototype validate and test
Maintenance Manager Entry point for Field Service Engineers
Maintenance Manager Integra1on of SAP and non SAP func1onality
Time WriCng applicaCon User Experience design
Implement
ImplementaCon?
• Ask me next year at SAP TechEd 2014 ;-‐)
Epilogue
what was Twan doing here?
Epilogue
What were Julia and Twan doing here?
Key takeaways
• Involve end users • Involve SAP • Involve all stakeholders • Collaborate and Co-‐create
• Plus … listen and discuss to really, really understand business requirements
Contact informaCon
• Ciber – Principal Technology Officer SAP – Scrum master / coach SAP projects (2009) – SAP NetWeaver soluCon architect (2007)
• SAP related – SAP project experience since 1995 – SAP Mentor – Blogger on scn.sap.com
• Web – www.twanvandenbroek.nl – nl.linkedin.com/in/tbroek – twi_er.com/tbroek
Thank you!
Twan van den Broek
m: +31 6 29 735 952
t: +31 40 232 90 90
f: +31 40 232 90 91
www.twanvandenbroek.nl
@tbroekCiber Nederland BV
Meerkollaan 15Postbus 843
5600 AV Eindhoven
www.ciber.nl
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