1
“DefiningYourOrganizationalContext:AStrategicAdvantage”
LearningObjectives
• GainabetterunderstandingoftheGovernor’sQualityAwardProgram
• LearnhowwritinganOrganizationalProfilecandefineyourcontextanddeterminegapsthatcanbeusedforstrategicplanning
ArkansasInstituteforPerformanceExcellenceHistory
Developedin1995byateamofvolunteerswithavarietyofbackgroundsandemployers44stateshaveBaldrige-basedawardprogramsGQAVision:“ToadvanceperformanceexcellenceandeconomicvitalityofparticipatingArkansasorganizationsthroughtraining,assessment,andrecognition.”GQAMission:“Thepreferredresourceandcatalystforexcellenceinorganizationalperformance.”
2
AIPEOrganizationTheArkansasInstituteforPerformanceExcellence(AIPE)administerstheGovernor’sQualityAwardprogram
AIPEisnot-for-profit501(c)3organization
PartnerswiththeArkansasStateChamberofCommerce
BoardofDirectors
BoardofExaminers
AdvisoryBoard
3
ServicesoftheArkansasInstituteforPerformanceExcellence
• Applicant/ExaminerTraining• Self-Assessment• CoachingServices
– Writinganapplication
• Seminars– Healthcare– “EngagingArkansansforBetterHealthcareOutcomes,”
Tuesday,July21,EmbassySuitesHotel,5CEOfficeofLong-TermCare– Manufacturing– Education– Business
4
5
BaldrigeExcellenceFrameworkP.Preface:OrganizationalProfile1.Leadership2.Strategy3.Customers4.Measurement,Analysis,andKnowledgeManagement5.Workforce6.Operations7.Results
ValueofAwardandProcessAWARDRecognition• Marketing• Accreditations• ISOCertificationsPROCESSFramework• Momentum• Improvement
6
ValueofFeedbackReport
• Alllevelsofawardreceiveafeedbackreport• ListsStrengthsandOpportunitiesforImprovement(OFIs)
• Non-prescriptivecommentsforimprovement• Multipleusesforfeedbackreport• StrategicPlanning• Improvementinitiatives• Certificationsandaccreditations
7
GQAAwardLevels
StepstoPerformanceExcellence
8
ImportanceoftheOrgProfile• Setsthecontextforunderstandingyourorganization*
• Helpsidentifygapsinkeyinformationandfocusonkeyperformancerequirementsandresults*
• Identifytopicsforwhichconflicting,littleornoinformationisavailabletouseforactionplanning*
*fromBaldrigeExcellenceFramework
9
10
OrganizationalProfileP.1OrganizationalDescription
aOrganizationalEnvironmentbOrganizationalRelationships
P.2OrganizationalSituationaCompetitiveEnvironmentbStrategicContextcPerformanceImprovementSystem
KeyBusinessFactorsWorksheet
11
2017 Healthcare Key Business Factors Worksheet
Questions Responses P.1a Organizational Environment (1) Product Offerings • What are your HEALTH CARE SERVICE offerings? • What is the relative importance of each to your
success? • What mechanisms do you use to deliver your HEALTH
CARE SERVICES?
(2) MISSION, VISION, and VALUES • What are your stated MISSION, VISION, and VALUES?
• What are your organizations’ CORE COMPETENCIES, and what is their relationship to your MISSION?
Mission,Vision,Values
• Clearunderstandingofwhoyouare• Whatdoyouwanttoaccomplish• Whatseniorleaderswantyoutobecome
12
CoreCompetencies
• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage
13
Suppliers/Partners/Collaborators
• Servedifferentrolesinyoursuccess• Assistinprovidingcompetitiveadvantage• Offeropportunityforinnovation
14
CompetitiveEnvironment• Knowledgeofyourcompetitivepositioninyourmarketandkeycollaborators• Keychangesaffectingyourcompetitivesituationandhowthosechangescanbringaboutinnovation• Useofdatabothcomparativeandcompetitive
15
StrategicChallengesandAdvantages
• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce
• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies
16
PerformanceImprovementSystem
• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation
17
2016MalcolmBaldrigeNationalQualityAward
KindredNursingandRehabilitation-MountainValley
18
OrganizationalEnvironment
• 68-bedskillednursingfacilityinKellogg,Idaho• 68%long-termcareresidents;32%short-termpatientsforrehabilitation• 99employees;33keyvolunteers
19
Mission
Topromotehealing,providehope,preservedignityandproducevalueforeachpatient,resident,familymember,customer,employeeandshareholderweserve.
- KindredN&R– MountainValley
20
CoreCompetencies
• Greatestareasofexpertise• Strategic• Centraltofulfillingyourmission• Difficulttoimitate;provideacompetitiveadvantage
21
CoreCompetencies
• Highlyengagedworkforce• Resident/PatientCentered-Care• Excellentcustomerservice
KindredN&R– MountainValley
22
StrategicChallengesandAdvantages
• StrategicchallengesaregenerallyexternallydrivenandmayrelatetoqPatientsqMarketneedsorexpectationsqWorkforce
• Strategicadvantagesaregenerallyinternallydrivenandmayrelatetoq Corecompetencies
23
StrategicContext
Keystrategicchallenges• SustainingstateandnationalclinicaloutcomesintheTop10%•Maintainingcensus• Retirementageofthenursingstaff
KindredN&R– MountainValley
24
StrategicContextStrategicadvantages• Highcustomersatisfactionoutcomes• Seven-dayaweekrehabilitation• Five-starratingforthepastsevenyears• Cultureofperformanceexcellence• Strongcommitmenttothecommunity• Highlyengagedstaff• Focusonworkforceeducation
- KindredN&R- MountainValley
25
StrategicPlanningProcessStep1)ReviewandrevisecorecompetenciesStep2)ConductdepartmentSWOTanalysisStep3)Definestrategicadvantages,strategicchallengesandstrategicopportunitiesStep4)AlignobjectiveswithKindred’sStep5)Selectkeymeasures
- KindredN&R,MountainValley
26
PerformanceImprovementSystem
• Definedelementsofyourperformanceimprovementsystem• Methodsofevaluation
27
PerformanceImprovement
SystematicapproachtodevelopinganddeployingactionplansthroughcyclesofevaluationandimprovementusingPSDAandQAPI.
- KindredN&R,MountainValley
28
Doyouknowyour…• Mission,Vision,Values,andCoreCompetenciesandroleinstrategy
• Howsuppliers/partners/collaboratorsaidininnovation
• Competitiveenvironment• Strategicchallengesandadvantages• Performanceimprovementsystem
29
NextSteps
BaldrigePerformanceExcellenceProgramhttps://www.nist.govv/baldrige
Governor’sQualityAwardProgramSueWeatter,[email protected]
30
Top Related