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Page 1: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

ODR in PiedmontODR in Piedmont

June 6th, 2008June 6th, 2008

Page 2: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

From ADRFrom ADR= Alternative Dispute Resolution= Alternative Dispute Resolution

Tools for resolving disputes outside Tools for resolving disputes outside the Court system …the Court system …

(On Line Dispute Resolution)

To ODRINTERNET

Page 3: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

ADR in ItalyADR in Italy Role of the Chambers of Commerce in Italy Role of the Chambers of Commerce in Italy Arbitration and Mediation ChambersArbitration and Mediation Chambers The Piedmont Arbitration ChamberThe Piedmont Arbitration Chamber

ODRODR Conciliaonline (Tuscany, Piedmont, Rome, Conciliaonline (Tuscany, Piedmont, Rome,

Venice, Naples)Venice, Naples) Risolvionline (Milano)Risolvionline (Milano) WebCuriaWebCuria (Treviso)

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Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

MediationMediation

Mediation = voluntary and confidential Mediation = voluntary and confidential proceeding, where a neutral third party proceeding, where a neutral third party helps the litigants to find an agreement, helps the litigants to find an agreement, which will be mutually satisfactory.which will be mutually satisfactory.

For B2B and B2C disputesFor B2B and B2C disputes

advantagesadvantages:: voluntaryvoluntary Simple, fast, cost saving methodSimple, fast, cost saving method No binding judgement;No binding judgement; One hearing is sufficient One hearing is sufficient It ends with an agreementIt ends with an agreement..

Page 5: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

CONCILIA on lineCONCILIA on line

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

http://www.conciliaonline.net/users/torino

http://www.conciliaonline.net/users/piemonte

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Sample screenSample screen

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

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Architecture of the Architecture of the serviceservice

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

INTERNETINTERNET

ConciliatorConciliator Party 1Party 1 Party 2Party 2

ServerServer

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Ease of useEase of use

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

The user only needs to know:The user only needs to know:- - the Web address of the “meeting room” for on line dispute management the Web address of the “meeting room” for on line dispute management - the username and password communicated by the office.- the username and password communicated by the office.

The system automatically takes the user to the virtual meeting room, without The system automatically takes the user to the virtual meeting room, without the need of knowing anything elsethe need of knowing anything else..

Asynchronous part (before and after the meeting on line)Asynchronous part (before and after the meeting on line) The user can only download documents or submit new documentsThe user can only download documents or submit new documents. . 

Synchronous part (on line meeting)Synchronous part (on line meeting) When the user enters the room, the conciliator will take over his guidance.When the user enters the room, the conciliator will take over his guidance.   A message system will notify the user of the things he can or cannot do.A message system will notify the user of the things he can or cannot do. Icons in the user window always indicate the status of the user in real timeIcons in the user window always indicate the status of the user in real time

Languages: Languages: The system is designed with messages and interface in Italian and English.The system is designed with messages and interface in Italian and English.

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Synchronous and Synchronous and asynchronous functionsasynchronous functions

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

Asynchronous part (before and after the meeting on line)Asynchronous part (before and after the meeting on line)

Sharing of document:Sharing of document: It is possible to share any documents that may It is possible to share any documents that may

be the subject of the dispute among all the parties to itbe the subject of the dispute among all the parties to it..

Synchronous part (meeting on line)Synchronous part (meeting on line)

Mode of communication:Mode of communication: Communication is made in the following Communication is made in the following ways: Chat with text, Audio, Video.ways: Chat with text, Audio, Video.

Directing functions:Directing functions: The conciliator has all the on line functions to The conciliator has all the on line functions to moderate a discussion on line between two or more parties.moderate a discussion on line between two or more parties.

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Modes, types of access, Modes, types of access, instrumentationinstrumentation

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

CHAT CHAT WITH TEXT WITH TEXT

AUDIOAUDIO

VIDEOVIDEO

COMPLEXITY OF COMPLEXITY OF USEUSEMODE’ MODE’

DOCUMENTS DOCUMENTS andand

MESSAGESMESSAGES

LINELINE

Analogical Analogical lineline

ISDN / ADSLISDN / ADSL

ADSL / HDSLADSL / HDSL

AnalogicalAnalogicallineline

No No instrumentinstrument

Microphone Microphone and speakers and speakers or earphonesor earphones

Web CamWeb Cam

INSTRUMENTSINSTRUMENTS

No No instrumentinstrument

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Sharing of documentsSharing of documents

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

Secretary Secretary (operator mgr.)(operator mgr.) User (party)User (party)

User (party)User (party)

ConciliatorConciliator

Documents from conciliatorDocuments from conciliator

Documents from userDocuments from user

Documents from secretariatDocuments from secretariat

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Sharing of documentsSharing of documents

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

Types of documents that can be shared:Types of documents that can be shared: Matter of dispute (e.g. a disputed bill that has been digitalized, or a Matter of dispute (e.g. a disputed bill that has been digitalized, or a brochure, or a contract).brochure, or a contract).

Settlement report (which could be made available by the Conciliator, Settlement report (which could be made available by the Conciliator, downloaded by the parties, signed digitally, and returned to the downloaded by the parties, signed digitally, and returned to the conciliator).conciliator).

Shared documents may also be simple text messages, without Shared documents may also be simple text messages, without enclosures, that the conciliator views and decides whether or not to enclosures, that the conciliator views and decides whether or not to make available.make available.

Format of shared documents:Format of shared documents: There are no limits on the format of the documents (they can be There are no limits on the format of the documents (they can be text, images, and also wav and video recordings)text, images, and also wav and video recordings)

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Virtual meeting roomVirtual meeting room

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

CONCILIA ON LINECONCILIA ON LINENumber of users: Number of users:

The window of CONCILIA On The window of CONCILIA On Line is set with dimensions for 4 Line is set with dimensions for 4 simultaneous users in audio and simultaneous users in audio and video mode. video mode.

Sharing of documents: Sharing of documents:

There is a section on the left There is a section on the left where documents are uploaded where documents are uploaded and made available if useful for and made available if useful for dispute management.dispute management.

Chat with text messages:Chat with text messages:

Under the audio/video windows Under the audio/video windows there is a shared window for text there is a shared window for text messages between all of the messages between all of the parties involved in the dispute parties involved in the dispute management.management.

Directing functions: Directing functions:

The Conciliator has keys at his The Conciliator has keys at his disposal to enable each party and disposal to enable each party and arrange the mode of dispute arrange the mode of dispute management (chat, audio, video).management (chat, audio, video).

System messages: System messages:

A detailed system message system A detailed system message system informs each user of his status and informs each user of his status and the status of proceedings and what he the status of proceedings and what he can or cannot do at any timecan or cannot do at any time

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Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

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Directing functionsDirecting functions

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

User PartyUser PartyUser PartyUser Party User PartyUser Party User PartyUser Party

ConciliatorConciliator

Enabled for Enabled for transmissiontransmission

Enabled for Enabled for receptionreception

Enabled for Enabled for transmissiontransmission

Not enabled for Not enabled for receptionreception

Not enabled for Not enabled for transmissiontransmission

Enabled for Enabled for receptionreception

Not enabled for Not enabled for transmissiontransmission

Not enabled for Not enabled for receptionreception

The Conciliator enables and disables The Conciliator enables and disables the party with simple clicks of the the party with simple clicks of the mouse on the users’ windowsmouse on the users’ windows

Page 16: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

CONCILIA on line Icons to enable or disable

Directing functions for the mediator and the secretary ; the icons to enable and disable appear on the mediator’s window when the mouse is passed on.

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 RECEPTION: The conciliator can enable or disable another user to see, listen, read comunications from the others: 

TRASMISSION: The conciliator can enable or disable another user/s from being seen, listened, readed from the others :

CONCILIA on line total enabling/disabling functions

Page 18: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

 The conciliator can also operate on other icons on the users’ window, to disable their audio or video transmission. He can allow or prevent a user to be seen by the others :

He can allow or prevent a user to be heard by the others :

CONCILIA on line partial enabling functions

Page 19: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

Icons on the user’s status

User: the disabled icons appear on his window , to show him his status

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private conversationprivate conversation

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

INTERNETINTERNET

Party 1Party 1 Party 2Party 2

ServerServer

ConciliatorConciliator

Private conversation between the conciliator and party 2Private conversation between the conciliator and party 2

Page 21: Daniela Cena – Piedmont Arbitration Chamber ODR in Piedmont June 6th, 2008.

CEN: European Commettee CEN: European Commettee for standardizationfor standardization

Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

In March 2008 Firenze Tecnologia has been entrusted with a task for development of a european standard for ODR systems (On line Despute Risolution).

The activity will be held within the "CEN/ISSS Workshop Stand ODR", proposed by Unioncamere Toscana, supported by Eurochambres, CMAP (Centre de Médiation et arbitrage del Paris) and ECC-net Kehl.

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Daniela Cena – Piedmont Arbitration ChamberDaniela Cena – Piedmont Arbitration Chamber

infoinfo

Piedmont Arbitration Chamber Piedmont Arbitration Chamber

via S.Francesco da Paola 24via S.Francesco da Paola 24

Tel.Tel. 011 5716961/2 , 011 5716961/2 , Fax Fax 011 5716965011 5716965

E-mailE-mail [email protected] [email protected]

Web siteWeb site www.pie.camcom.it www.pie.camcom.it