Write a short message in English This unit is comprised of
three elements: Slide 2 1 Demonstrate the ability to take messages
from oral input 2 Write short instructional message 3 Write short
messages of appreciation, apology and explanation for absence
Slide 4
Assessment Assessment for this unit may include: Oral questions
Written questions Work projects Practical exercises Role plays
Formal report from employer/supervisor Slide 3
Slide 5
Element 1: Demonstrate the ability to take messages from oral
input Performance criteria for this element are: Slide 4 Write a
concise, clear message from oral input1.1 Use clear handwriting1.2
Include all necessary information1.3 Ensure all abbreviations are
clear to the reader1.4 1.5 Use correct spelling of names and
addresses
Slide 6
Write a concise, clear message from oral input The first step
in writing a clear and concise message is to understand all of the
key information. When listening for important information for
messages you must: Recognize who the person is that is providing
the information Understand who the message is for Understand the
action or content of the message Identify the time Identify the
urgency (urgent, not urgent) Slide 5 Click
Slide 7
Write a concise, clear message from oral input Useful language:
Nouns Verbs Times, days, numbers, dates Signal words Slide 6
Slide 8
Write a concise, clear message from oral input Things to do
while we are away Michael, Your mother and I go on holiday
tomorrow. While we are away dont forget to do the following things.
Firstly, every Monday you need to put all of the rubbish in the bin
outside. This is important otherwise the house will smell horrible.
Next, you need to feed the dog and cat each day at 5pm. The dog
eats 1kg of meat and the cat eats one tin of cat food. Their food
is in the fridge. The paper gets delivered every morning at 6am, so
you should bring it inside when you wake up. On Thursday the 10 th
March, you will need to pick your sister up from the train station
at 8pm. Her phone number is 123 456789, if you need to call her.
Love Mum and Dad Slide 7
Slide 9
Write a concise, clear message from oral input Hi Chris, I will
be out of the office tomorrow for a meeting. Could you do some
things for me? First, I need you to unlock the training room doors
first thing in the morning (8am). The keys are in the top drawer
under the cash register. Also, can you put the class lists on the
training room doors, please? Finally, can you tell the teachers
that their books are on their desks in the training rooms? Thanks!
See you on Friday. Ruth Slide 8
Slide 10
Write a concise, clear message from oral input Listen to the
recording, take notes then write a short summary of the message:
Slide 9 Click
Slide 11
Use clear handwriting You may have to use or read handwriting
for many different reasons in the workplace, such as: Messages
Faxes Notes Luggage tickets Bookings Slide 10
Slide 12
Use clear handwriting Write a short message. In the message you
should include: Who you are Who you are writing the message to What
the message is A time that you want the activity to happen or be
completed by Thank you Slide 11
Slide 13
Use clear handwriting Slide 12
Slide 14
Include all necessary information It is important that you are
able to hear key words or information and often this language will
include: Days of the week Dates Times Phone numbers Peoples names
Place names Company names Measurements: kilograms, distance,
heights Directions Slide 13
Slide 15
Include all necessary information Slide 14 Watch the video and
take notes. Right click on the screen and click Play to watch the
video
Slide 16
Ensure all abbreviations are clear to the reader Conversation
in a coffee shop Waiter: Tea or coffee? Customer:Coffee, please.
Waiter:Milk, sugar? Customer:Both, please. Waiter:4.50, please.
Customer:Thanks! Waiter:Thank you! Slide 15
Slide 17
Ensure all abbreviations are clear to the reader Common
abbreviations: HRGM ASAPRE: Ok!CEOGov. ? Slide 16
Slide 18
Ensure all abbreviations are clear to the reader Slide 17 GM
CFOFOMHKMRDMFBM PA
Slide 19
Ensure all abbreviations are clear to the reader Slide 18
Emoticons: 1. :-(2. ;-)3. :-l4. 8-) 5. 8:-)6. :-[7. [:-)8. d:-) 9.
:-D10. :-Q11. :-+
Slide 20
Ensure all abbreviations are clear to the reader Text message
abbreviations: GR8 2 CU last nite! Can u snd me your adr asap, plz?
G2G OTW. CUL8R! Slide 19
Slide 21
Use correct spelling of names and addresses In the service
industry you will be required to take down customers personal
details which may include: First name Surname Address Passport
number Email address Slide 20
Slide 22
Use correct spelling of names and addresses Spelling names with
NATO phonetic alphabet: Slide 21 Click
Slide 23
Use correct spelling of names and addresses Slide 22
LetterPhonetic letterLetterPhonetic Letter AAlphaNNovember
BBravoOOscar CCharliePPapa DDeltaQQuebec EEchoRRomeo
FFoxtrotSSierra GGolfTTango HHotelUUniform IIndiaVVictor
JJulietWWindy KKiloXX-Ray LLimaYYankee MMikeZZulu
Slide 24
Element 2: Write short instructional messages There are three
performance criteria for this element: Slide 23 2.1 Structure a
message into a logical set of instructions 2.2 Ensure instructions
are clear and unambiguous 2.3 Use polite forms when requesting
someone to carry out a set of instructions
Slide 25
Structure a message into a logical set of instructions Short
written messages are common in the workplace and in everyday life.
When writing short messages it is important to: Summarise the main
points Use abbreviations where necessary Put information into a
logical order Slide 24
Slide 26
Structure a message into a logical set of instructions
Sequencing and signal words help to put instructions into a logical
order. You need to be able to recognise and use them. For example:
First, second, third Star with, begin at, end with Next, then,
after that, following Finally, to finish, lastly Slide 25
Slide 27
Structure a message into a logical set of instructions Write a
short message describing instructions for taking out the rubbish
Slide 26
Slide 28
Ensure instructions are clear and unambiguous When writing
messages you should: Use simple language Be precise Use specific
vocabulary Include diagrams or pictures, if they can assist
understanding Use point form, bullet points or numbers Avoid long
explanations and complex sentences Put instructions in a logical
order Avoid language that is confusing or unclear Use neat
handwriting Use sequencing words: first, next, then, after that,
finally Slide 27
Slide 29
Ensure instructions are clear and unambiguous Slide 28
Slide 30
Ensure instructions are clear and unambiguous Slide 29
Slide 31
Use polite forms when requesting someone to carry out a set of
instructions Being polite is an important aspect of the service
industry. You should always say: Slide 30
Slide 32
Use polite forms when requesting someone to carry out a set of
instructions Look at the sentences below. Which is the most polite?
Get me a towel! 1. Get me a towel, please! 2. Could you get me a
towel? 3. Could you get me a towel, please? 4. Would you mind
getting me a towel? 5. Would you mind getting me a towel, please?
Slide 31
Slide 33
Element 3: Write short messages of appreciation, apology and
explanation of absence Performance criteria for this element
include: Slide 32 Write a short message of thanks and apology to
develop and maintain good working relationships 3.1 Write a short
message explaining a temporary absence 3.2 Use appropriate
expressions to start and finish the message 3.3 Use accurate
grammar and vocabulary to express ideas 3.4
Slide 34
Write a short message of thanks and apology to develop and
maintain good working relationships In the workplace it is
important to: Admit when you make a mistake Apologise for mistakes
Acknowledge people who have helped you Say thank you Slide 33
Slide 35
Write a short message of thanks and apology to develop and
maintain good working relationships Reasons for apologising:
Forgetting to do something Doing something the wrong way Not
knowing how to do something Being late Getting angry Not
communicating effectively Slide 34
Slide 36
Write a short message explaining an absence Slide 35 Temporary
Absence sick go to the toilet
Slide 37
Write a short message explaining an absence There are many
reasons why you might have to leave work temporarily and when
writing a message to explain where and why you have gone, you can
use: I had to I have gone.. I will be.. I am in/at/. I needed to
Ive gone to. Slide 36
Slide 38
Write a short message explaining an absence Speaking activity:
Sorry I was late. I was watching the football and I forgot the time
Jack, I have gone to the toilet. I will be back in 1 hour Mary, I
have gone to the hospital with the Commis Chef. He cut his hand. I
should be back by 2pm Dear Phil, I wont be coming to work today.
Thanks! Owen, I am in the restaurant helping Fiona They are really
busy and dont have enough staff. Call me if you need help Slide
37
Slide 39
Use appropriate expressions to start and finish the message
When starting and finishing a message you should: Identify the
intended receiver of the message Be polite Use the right level of
formality End the message politely Slide 38
Slide 40
Use appropriate expressions to start and finish the message
Slide 39
Slide 41
Use accurate grammar and vocabulary to express ideas Slide
40
Slide 42
Use accurate grammar and vocabulary to express ideas every go
winter We skiing We go skiing every winter Slide 41
Slide 43
Use accurate grammar and vocabulary to express ideas Slide 42
No preposition at on in Next weekthe weekend April Last year10
oclockTuesdaysJanuary 7ampublic holidayswinter nightMonday
afternoonthe morning Thursdaythe evening weekdays2006
Slide 44
Use accurate grammar and vocabulary to express ideas Slide 43
The M a g n o l I a T e r r a c e Restaurant The hotel restaurant
is very popular with __X__ guests. The menu has a wide range of X
Chinese, Thai, Japanese and Western dishes, to cater for all X
tastes. The most popular dishes are La Zi Ji Ding (very spicy
chicken), Fried Rice, Ginger Beef, and Peking Duck. The food is
well- cooked, tender, and non-oily, and the portions are generous.
The noodles are fresh they are made every morning on the
noodle-making machine. Most of the dishes are served with X rice,
and the guests can choose from a wide range of X fine wines and
beers. There are X traditional dance performances every Friday and
Saturday night. The restaurant is on X level three, and is open
daily from 11.00am to 1.00am. It seats up to X 150 diners (60 in
the smoking section and 90 in the non-smoking section). X casual
attire is appropriate, and X reservations are recommended.
Slide 45
Use accurate grammar and vocabulary to express ideas
Collocations: Take a break break timebreak out Break up break in
short break break off Weekend breaklunch breakbreak an egg Slide
44
Slide 46
Use accurate grammar and vocabulary to express ideas Slide 45
football managerteamclub
Slide 47
Use accurate grammar and vocabulary to express ideas Slide 46
Get up early out of bed
Slide 48
Use accurate grammar and vocabulary to express ideas Slide 47
go hometo bedshopping
Slide 49
Slide 48 Youve completed Write a short message in English
unit